Really happy with our BBQ cabin. Team were great from purchase date through to install, responsive and helpful. Team who installed were terrific, despite awful weather they were here on time as planne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From visiting the show site with the helpful staff to choosing exactly what we wanted, to the install date which ran so smoothly with fantastic installers who were so experienced with what they do! To... See more
Company replied
I wish I could leave ten ⭐️s. The service was outstanding. The team who constructed were efficient and polite. The workmanship was outstanding. The 10m Hobbit House has added another dimension to our... See more
Company replied
Absolutely 5* service throughout. The two fitters arrived nice & early. They worked very hard & completed the cabin in no time at all. They were polite & courteous & didn’t leave any mess or rubbi... See more
Company replied
Company details
Written by the company
Arctic Cabins™ have a BBQ Cabin to suit any garden. Our unique 'sloping wall' design gives more space where it matters. Made in our own UK factories our cabins are the highest quality on the market. Our business is family run and all our staff are employed, from the show site team in Nottingham to the warehouse and installation teams in Derbyshire. We install UK wide and have several distributors throughout the UK so you can have the highest standard of cabin & BBQ Grill in your garden to enjoy all-year-round. Choose from the following sizes: 7m², 10m², 14m² & 17m² which seat between 10 and 25 adults depending on the size you opt for. We also have 2 different Arctic Bar options which seat between 11 & 22 adults comfortably. Our case study section on our website shows many of the different cabins in our range. We also have a full gallery of products images, owners images & videos for you to look through and become inspired! We have fitted 1000’s of Arctic Cabins throughout mainland UK over the last 20+ years in business. You will see from our reviews that the product, and our service, is outstanding and the investment made by all our owners is well worth every penny. Our Arctic Cabins & Cabin Master show site in Nottingham is open 7 days a week including most bank holidays. We have all sizes on display ready for you to view. Call our team to find out more - 0115 932 8888
Contact info
251 Toton Lane, NG9 7JA, Nottingham, United Kingdom
- 0115 932 8888
- info@arcticcabins.co.uk
- www.arcticcabins.co.uk
4.9
Excellent
893 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressed with the efficiency of…
Very impressed with the efficiency of the build and politeness of the 2 builders . Very happy with the finished cabin/bar
14 March 2025
Reply from Arctic Cabins
Hi Martyn. Thanks a lot for the 5 star feedback! It's great to hear how impressed and happy you are. Enjoy your fantastic new Arctic Bar!!
Team Arctic Cabins
Great communications.
Great communications, fitters were great, needed regular refuelling with tea and coffee, but we'll deserved! 👏😄
10 March 2025
Reply from Arctic Cabins
Hi Alan. Thank you for taking a moment to leave us 5 star feedback! Our fitting teams definitely deserve all the teas & coffees they can get! It's great to hear how pleased you are. Take care and enjoy your new space.
Team Arctic Cabins
Arctic Cabin
Had our 7m cabin assembled today. Could have taken the bigger one now we have seen it in situ.
Lovely job by Adam and Ross. Very efficient process and the cabin looks great. Now time to put the finishing touches and enjoy!
3 March 2025
Unprompted review
Reply from Arctic Cabins
Hi Colin. We appreciate you taking the time to leave us 5 stars! It's great to hear that Adam & Ross did such a good job. We wish you all the best with your new space. Happy BBQ'ing!
Team Arctic Cabins
Arctic Cabin install
Speed and efficiency of the installation and personallity of the fitters
24 February 2025
Reply from Arctic Cabins
Hi John. Thank you for taking the time to leave us 5 stars! It's great to hear your positive feedback about our fitting team. We wish you all the best with your new cabin!
Team Arctic Cabins
Really pleased with the first rate work…
Really pleased with the first rate work carried out by the Installation Team. Worked extremely hard during some rain and wind. Built to time and cleared site when completed. Cabin everything we hoped for. Thank you!
24 January 2025
Reply from Arctic Cabins
Hello Nick. Thanks for taking the time out to leave us a 5 star review! It's fabulous to hear that your cabin is everything you hoped for, and that you're so pleased with our teams. Enjoy your new space!
Team Arctic Cabins
Brilliant BBQ Cabins
Brilliant BBQ Cabins. We had one at our last home and missed it so much we decided to get another!
The whole process of purchase is simple. Fitters arrive early and the job is completed in the day.
Can’t wait to start BBQs again! Christmas Eve in the hut!
17 February 2025
Reply from Arctic Cabins
Hello, thanks for the fabulous feedback! :) It's great to hear what a big part of your home life your BBQ cabin became - that a new house wasn't complete without one!! So many more BBQs and fun times to come. Take care & enjoy!
Team Arctic Cabins
Superb company and product
I purchased a cabin 8 years ago and have loved every minute of using it. Unfortunately recently it developed a small leak in the roof. I contacted them and they came out within a couple of weeks to assess the problem and booked us in for a repair within a month. The guys that came out were brilliant totally professional and have sorted the leak all within the guarantee.
I can not recommend the product and the company highly enough.
13 February 2025
Unprompted review
Reply from Arctic Cabins
Hello Karl, thanks a lot for providing this feedback! :) It's great that you have been so pleased with our aftercare service, and that you highly recommend both our cabins and company. We wish you all the best, happy BBQing!!
Team Arctic Cabins
Beautiful and useful addition to our garden
The 2 guys were helpful in all ways and clearly knew what they were doing.
17 January 2025
Reply from Arctic Cabins
Hello Robin. Thank you for taking the time to leave us a 5 star review! It's great to hear how helpful our experts were. We wish your all the best with your new garden space!
Team Arctic Cabins
Everything was well planned and up to yet the cabin seems to be well made and all correspondence was good ,the fitters where nice lads and have done a great job fitting our cabin,thanks again Stev
Great fits all what we wanted
Thanks to all involved from James in sales and fitters (Dale and other lad cannot remember his name just now sorry )and any one else I have not mentioned, thanks Derek for delivery and pointers about base construction Steve and janet pike
2 January 2025
Reply from Arctic Cabins
Hello Steve & Janet. Thank you for taking the time out to leave us a 5 star review! It's wonderful to hear praise for so many members of our team. We hope you enjoy your fantastic new cabin!! Take care
Team Arctic Cabins
Love our lodge
Love our lodge. Very Smokey though. If you use it to cook with you or you just light for affect you do come out really smelling of smoke.
Also the staff are all very friendly but you get past from
Pillar to post when you call up. Also the staff take the phones home with them so if you call the mobile number to ask a question you will be told “well it’s my day off”
Ok so don’t answer the work phone on your day off and divert it to an office?
2 January 2025
Reply from Arctic Cabins
Hi Paul - thanks for taking the time to leave this feedback. We were disappointed to hear you were unhappy with the service you received over the festive period. Upon reading the review, we contacted you straight away & we understand you've now spoken with both Nikki in Aftercare & Rob in Installations who were able to advise you on the issues you've been experiencing with your new cabin. As you now have Rob's direct number, you can contact him any time with any other issues & they will be resolved quickly & efficiently :)
Wishing you a very happy New Year & a great 2025.
Team Arctic Cabins
Experience was seamless and the cabin…
Experience was seamless and the cabin is great.
12 December 2024
Reply from Arctic Cabins
Hello there! We appreciate you taking the time to leave us a 5 star review. It's great to hear how seamless the process was with us. Enjoy your fantastic new cabin!
Team Arctic Cabins
Whole process from order to…
Whole process from order to installation smooth, on time and seamless
11 December 2024
Reply from Arctic Cabins
Hi Claire. Thanks a lot for the 5 star review! We're happy to hear how smooth the process was. Enjoy your fantastic new cabin!
Team Arctic Cabins
The Guys who came I’ll just fantastic…
The Guys who came I’ll just fantastic are nice people
11 December 2024
Reply from Arctic Cabins
Thank you for the 5 stars! We're pleased to hear how fantastic our fitting team was. Take care and enjoy your new cabin!!
Team Arctic Cabins
The whole process was great
The whole process was great. The whole team are accommodating and very knowledgeable.
Installation was astoundingly quick and done with precision.
Any snags are dealt with quickly without fuss.
1 November 2024
Unprompted review
Reply from Arctic Cabins
Hello Rebecca. Thank you for the wonderful 5 star review! It's lovely to hear such good feedback about our team and the installation process. We wish you many happy memories in your cabin!
Team Arctic Cabins
Reply from Arctic Cabins
Hi Mark. Thank you for taking a moment to leave us 5 stars! It's brilliant to hear that you're loving your cabin. Many happy memories to come!!
Team Arctic Cabins
This is our second purchase we bought…
This is our second purchase we bought the first cabin exactly 10 years ago and when we dismantled it for friends to have it was just as good as day 1,that’s why we purchased a new arctic bar and what a difference so much more space Great team effort what a Great company
6 December 2024
Reply from Arctic Cabins
Hi there - wow, what a fantastic review! This just goes to show the longevity of our cabins and the quality that goes into every build. So pleased to hear you're loving your Arctic bar now too! Take care and enjoy the extra space :)
Team Arctic Cabins
Very good experience
Very good customer service. The fitters we very helpful and knowledgeable. They made sure we were satisfied with the position of the cabin before full installation. Very pleased.
6 December 2024
Reply from Arctic Cabins
Hi Paul. Thank you for the 5 star review! It's great to hear how helpful and knowledgeable our fitting team was. We wish you all the best with your new cabin! Enjoy
Team Arctic Cabins
A great grill hut
A great grill hut - after quite a bit of research I chose Arctic Cabins and was delighted with the hut. 5 years later I moved house and bought an identical one for the new house - and (for the second time) really pleased with the product, the sales team and the installers. Great job.
6 December 2024
Reply from Arctic Cabins
Hello Richard. Thank you for the lovely review! We're so pleased to hear how delighted you are. We hope you continue making many happy memories in your hut! Take care
Team Arctic Cabins
Fantastic product
Fantastic product. Fantastic installation. Fantastic staff. Debbie I. The office is lovely. So pleased with the cabin. Our 3 yr old grandson thinks he is in a Harry Potter film. So pleased. Thanks to everyone. Merry Christmas. Alan and Kate Smart. Lichfield.
6 December 2024
Reply from Arctic Cabins
Hi Alan. Thank you so much for the glowing review! We're so pleased to hear how thrilled you and the family are with your new cabin. It's great to hear your lovely comments about our teams and service, too. Have a wonderful Christmas!! Take care
Team Arctic Cabins
Professional attitude from the sales…
Professional attitude from the sales people to the fitters
11 November 2024
Unprompted review
Reply from Arctic Cabins
Hi Zoe. It's great to hear about the professionalism of our teams! If you have a moment, we'd love to hear about what would have taken us from 4 stars to 5 stars in your opinion. Thank you, enjoy your new space!!
Team Arctic Cabins
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.