Arctic Cabins Reviews 863

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, noting that the entire process, from initial inquiry to installation, was smooth and efficient. People frequently highlight the excellent service, emphasizing the team's responsiveness and the high quality of the products, which are often described as well-made and durable. Many consumers are delighted with the user experience, appreciating the quick installation and the clear explanations provided by the installers. However, some people were dissatisfied with the aftercare service, mentioning issues with receiving replenishment kits and a lack of follow-up. A few reviewers also noted concerns about the quality of materials used for the roof and their durability over time.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness.... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the helpfulness... See more

Product

Reviewers highlight positive aspects of the product, consistently praising its high quality and robust... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent build and superb... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as superb and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience with Artic Cabins from start to finish. Ian was our first point of contact, he was very approachable and informative and he guided us through the process very well. The da... See more

Company replied

Rated 5 out of 5 stars

Really happy with our BBQ cabin. Team were great from purchase date through to install, responsive and helpful. Team who installed were terrific, despite awful weather they were here on time as planne... See more

Company replied

Rated 5 out of 5 stars

From visiting the show site with the helpful staff to choosing exactly what we wanted, to the install date which ran so smoothly with fantastic installers who were so experienced with what they do! To... See more

Company replied

Rated 5 out of 5 stars

We purchased a 14m2 cabin with a 4 meter bar extension and wow , this cabin is amazing. The whole team at Arctic Cabins couldn’t have been more helpful, from start to finish the whole process was... See more

Company replied


Company details

  1. Garden Building Supplier
  2. Furniture Store
  3. Garden
  4. Grill Store

Written by the company

Arctic Cabins™ have a BBQ Cabin to suit any garden. Our unique 'sloping wall' design gives more space where it matters. Made in our own UK factories our cabins are the highest quality on the market. Our business is family run and all our staff are employed, from the show site team in Nottingham to the warehouse and installation teams in Derbyshire. We install UK wide and have several distributors throughout the UK so you can have the highest standard of cabin & BBQ Grill in your garden to enjoy all-year-round. Choose from the following sizes: 7m², 10m², 14m² & 17m² which seat between 10 and 25 adults depending on the size you opt for. We also have 2 different Arctic Bar options which seat between 11 & 22 adults comfortably. Our case study section on our website shows many of the different cabins in our range. We also have a full gallery of products images, owners images & videos for you to look through and become inspired! We have fitted 1000’s of Arctic Cabins throughout mainland UK over the last 20+ years in business. You will see from our reviews that the product, and our service, is outstanding and the investment made by all our owners is well worth every penny. Our Arctic Cabins & Cabin Master show site in Nottingham is open 7 days a week including most bank holidays. We have all sizes on display ready for you to view. Call our team to find out more - 0115 932 8888


Contact info

4.9

Excellent

TrustScore 5 out of 5

863 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I would just like to say how great Jake…

I would just like to say how great Jake from Arctic cabins had been from start to finish, kept in touch all the way from going to see the cabins at Nottingham to the finished cabin at home , the two lads who came to build the cabin where very nice and polite it was a pleasure to do business with all three I can’t recommend Jake and the lads enough absolutely 5 star company.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing cabin and company!

Our cabin was sold to us by Jake, at Bardills. He was happy to answer questions and give us space to look around. Never felt pushy and it really felt like he did his best to get us the cabin the was right for our lifestyle and needs.

Our cabin was installed just over a week ago. Ben and Rob who came to put it up were wonderful and efficient. They even let out daughter (and dog) watch them the whole time, and ask questions (the daughter, not the dog).

Now it's up we have spent every day in it, working and enjoying BBQs. It's perfect. The grill is easy to maintain/clean. It is comfortable and we absolutely love it.

The owners group on Facebook is also a really nice touch because it helps you feel part of a community and easily access hints and tips for maintenance, decor etc. The recipe book is brilliant and we have tried out a couple of recipes already.

Lastly, if you're into DnD it's perfect. The DM was even using the lighting to add ambiance. Brilliant!!! Couldn't recommend strongly enough!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great after sales service.

Following our great experience of the installation, we just wanted to add that after sales service is excellent. One of the windows warped slightly after a while and leaked cold air. (nobody's fault in my view) A brief email was responded to instantly, no quibbles, and Ross was here within a week with a replacement window. He fit it in no time and it looks perfect. Many many thanks to Ross and the whole team. Can't recommend them enough.

13 April 2026
Unprompted review
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Reply from Arctic Cabins

Hello, thank you for a follow up review!

We're delighted that you had a great experience with the aftercare team and that your issue was delt with switfly & to your satisfaction 😊

Now you can get back to enjoying your BBQ cabin at its full potential with no drafts - thanks again for choosing Arctic Cabins!

Rated 5 out of 5 stars

Top quality experience

We have recently had an artic cabin/bar installed in our garden. The whole process from ringing and speaking to Ian at Nottingham to the installation by Jordan and Dale was beyond top class. I can't even think of anything negative to say even for something tiny! The quality of the cabin is excellent too so if you are looking for a cabin don't spend time trying to get one a bit cheaper on line go and see the quality of these and you won't be disappointed 😀

17 April 2026
Unprompted review
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Reply from Arctic Cabins

Hello Marie,

We're so happy to hear that you are pleased with the high quality of our BBQ cabins and the service you recieved, especially from Ian, Jordan & Dale!

We hope you love using your new garden bar for many years to come and thank you for choosing Arctic Cabins! 😊

Rated 5 out of 5 stars

I bought my cabin from the Studley…

I bought my cabin from the Studley site, plenty of choice and very helpful service. John made it sound fantastic and it lived up to every word. The most professional company to deal with from start to finish and the cabin is loved by everyone!

23 February 2026
Unprompted review
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Reply from Arctic Cabins

Hello Tim,

Thank you for leaving us a 5 star review! We're glad to hear that you had a great experience at the Studley show site with John and that everyone loves using the BBQ hut 😊

Thanks again for choosing Arctic Cabins!

Rated 5 out of 5 stars

Review from Nicola Jordan

We received a fantastic service from the team at artic cabins. From the moment we went to view at their showroom through to the fitting of our cabin excellent service all the way - thank you !

14 April 2026
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Reply from Arctic Cabins

Hello Nicola,

We're so happy to hear about your amazing expereince with the Arctic Cabins team!

Thank you for taking the time to leave us a review and we really hope you love using your new BBQ cabin 😊

Rated 5 out of 5 stars

We purchased a 14m2 cabin with a 4…

We purchased a 14m2 cabin with a 4 meter bar extension and wow , this cabin is amazing.
The whole team at Arctic Cabins couldn’t have been more helpful, from start to finish the whole process was bliss.
The fitters were really friendly and very helpful.
Nothing was too much trouble.
I would highly recommend this company to everyone, breath of fresh air
Richard and Natalie

14 April 2026
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Reply from Arctic Cabins

Hi Richard & Natalie,

Thank you so much for taking the time to leave us a 5 star review! We're so glad to hear that you had an excellent experience with the Arctic Cabins team and we hope you absolutely love using your new BBQ cabin!

Thanks again for choosing Arctic Cabins 😊

Rated 5 out of 5 stars

I love my seven metre cabin

I love my seven metre cabin and the whole buying experience. Very easy and everything is included in the price. Even a fire extinguisher and CO2 detector. The cabin is incredibly well made and only took four hours to erect in the garden. I only wish I had bought one sooner.

11 April 2026
Unprompted review
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Reply from Arctic Cabins

Hello Gareth,

We're so pleased to hear that you are so happy with your new 7m2 BBQ cabin, the quality of the cabin & service from the Arctic Cabins team!

Now that you have your very own BBQ cabin, we hope you thoroughly enjoy using it! 😊

Rated 5 out of 5 stars

If you want an Arctic Cabin, these will definitely not disappoint!

Randomly, whilst property hunting, we saw a house with an Arctic Lodge in the garden, and we were intrigued by it.
We subsequently decided not to move, but we had the bug, so I found Arctic Cabins online and arranged a visit to their Nottingham centre.
I met with George on site, and he could not have been more helpful. He gave us all of the information we needed, but without any hard sell tactics - that would have switched me off straight away.
We left feeling very impressed and had made the decision to buy one, but as it was a relatively large financial investment, I carried out a bit of due diligence just to be 100% certain.
Unsurprisingly, there are cheaper alternatives out there, and when I discussed this with George, he very professionally addressed my questions, alleviated any concerns, and ultimately provided the reassurance I needed that the extra spend was justifiable and sensible, so we proceeded with the purchase.
The Lodge was installed on 2nd April, and I am absolutely delighted with it.
I've already hosted two "gatherings" and we have loved being sat around the firepit, talking, eating and drinking.
The quality of it is superb. Everything feels solid and so well put together.
I know I could have got something cheaper, but I can see exactly where the extra money has gone, so I know I have made the right choice. It has been a fantastic investment, and I will use it for many years to come.
If you are in the market for one, I would strongly recommend visiting Arctic Cabins and take a look. George was superb, the admin and finance staff were great, and the installers were mega-efficient, clean and tidy.
All in all, a superb and professional experience from start to finish and one I would highly recommend.

2 April 2026
Unprompted review
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Reply from Arctic Cabins

Thank you so much for leaving such a lovely review about your experince with the Arctic Cabins team!

Once you've seen a BBQ cabin, they're hard to get off your mind!

We're glad George was so helpful in your experience when choosing Arctic Cabins, as we do pride ourselves on providing a high quality product that is designed to last you years and years. 😊

We hope you have many more wonderful gatherings in your BBQ hut!

Rated 5 out of 5 stars

We had a great experience with Artic…

We had a great experience with Artic Cabins from start to finish. Ian was our first point of contact, he was very approachable and informative and he guided us through the process very well. The day of installation was seamless. A two man team arrived at 7am on the dot as planned and finished building our 7m cabin completely by 11.30am…wow the whole process was simple and quick. If you are thinking of having a cabin I would definitely recommend Artic Cabins…genuine, efficient and professional.
Andrea Naylor

8 April 2026
Unprompted review
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Reply from Arctic Cabins

Hello Andrea!

Thank you for leaving us a 5 star review and we're so happy to hear you had a great experience with Ian and our installation team, it's amazing how quickly they build those cabins!

We hope you love using your BBQ cabin for many years to come 😊

Rated 5 out of 5 stars

Exceptional product and workforce.

They did what they said they would do,I was kept upto date during the whole process from sales staff to installation team to even a courtesy call from matt.
The installation team of Jordan and Dale were excellant, the overall product is of a very good standard. Asolutely would recommend the product and all the dealings with this company

7 April 2026
Unprompted review
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Reply from Arctic Cabins

Hello Alan!

Thank you for letting us know about your amazing expereince with the Arctic Cabins team, we'll be sure to pass on your kind words to Matt, Jordan and Dale.

We hope you love using your brand new BBQ cabin! 😊

Rated 5 out of 5 stars

Great buying experience of a good…

Great buying experience of a good quality product - the install and service staff are personable, clean and tidy, and the after sales is quite remarkable - We did have some problems post install, but they were here within a week and sorted them out pronto. It's a measure of quality how companies deal with errors as not everything in life is predictable - Arctic Cabins were excellent. I would recommend them highly

26 March 2026
Unprompted review
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Reply from Arctic Cabins

Hi Richard!

Thank you so much for taking the time to leave us a 5 star review. We're glad that the issues you had were delt with swiftly and to your satisfaction 😊

We hope you enjoy using your new BBQ cabin and that it brings you joy for many years to come!

Rated 5 out of 5 stars

Cosy cabin

The product is amazing. The guys who installed the cabin were super efficient, erected it the correct position with great attention to detail. Whole build went really well and in no time I was sitting in my beautiful cabin cosy and warm.
The cabin with some great little touch even down to a box of matches.
Great for family and friends to gather together round the fire with the the barbecue on or just a log fire to keep warm.
Great company who went out of the way to make sure I could enjoy this new addition to my garden and takes pride of place.
Thank you

28 November 2025
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Reply from Arctic Cabins

Hello Hilary,

Thank you for leaving us a 5 star review and for telling us about your great expereince with the Arctic Cabins team!

It's wonderful to hear how much you've been enjoying using your BBQ cabin and we hope you continue to enjoy many more cosy evenings with your family and friends! 😊

Rated 5 out of 5 stars

We recently purchased and had an Arctic…

We recently purchased and had an Arctic cabin installed, and I just wanted to take a moment to recognise George for the outstanding service throughout.

From the initial discussions through to completion, George was knowledgeable, helpful, and easy to deal with. He kept everything running smoothly, communicated clearly at each stage, and made sure the installation was delivered exactly as promised.

The quality of the cabin and the overall finish is excellent, and the whole process felt well-managed and stress-free thanks to George’s attention to detail and proactive approach.

A big thank you to George — we wouldn’t hesitate to recommend him and the team to anyone considering an Arctic cabin.

13 January 2026
Unprompted review
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Reply from Arctic Cabins

Hello Mark

Thank you so much for taking the time to leave such a lovely review about your experience with Arctic Cabins, particularly when dealing with George.

We hope you enjoy using your brand new BBQ cabin! 😊

Rated 5 out of 5 stars

A great company to deal with

A great company to deal with! From George the sales advisor, the guys who built the base for us, Josh and his crew who built our cabin(even atrocious weather did not phase them), the gentleman who painted our cabin,and, not forgetting Simon the electrician who was recommended by Cabin Master. All were fantastic! Kept us informed at every stage of the build, worked extremely hard and were a pleasure to have around!

9 February 2026
Unprompted review
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Reply from Arctic Cabins

Hello Philip, thank you for leaving us a review!

Our team work hard whatever the weather to ensure your cabin is as perfect as can be!

We're glad you had a great expereince with the team throughout the whole process, and we hope you enjoy using your cabin for many years to come 😊

Rated 5 out of 5 stars

Wonderful addition to my garden

Jake was simply top notch from start to finish
First rate product knowledge and communication
Installation was excellent and very professional
Great service all round

25 March 2026
Unprompted review
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Reply from Arctic Cabins

Hi there!

Thank you so much for taking the time to leave us a review - we're so glad to hear you had a great experience throught the whole process with our team.

We hope you enjoy using your lovely BBQ cabin for many years to come! 😊

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The installation of a 10m2 cabin with a bar extension was amazing thanks to Adam and Todd. They got the majority of the cabin up in one day returning to do finishing touches the next day. Expertly installed. Exemplary finish and great quality. Overall would 100% recommend Artic Cabins.

20 March 2026
Unprompted review
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Reply from Arctic Cabins

Hello Simon,
It's so great to hear about your amazing experience with Arctic Cabins throughout the whole process.

We hope you enjoy using your brand new garden bar and thank you for taking the time to leave us such a lovely review! 😊

Rated 5 out of 5 stars

Artic Cabins,great from the first…

Artic Cabins,great from the first enquiry to the site fit. Nothing was to much trouble from the sales,to the lads that did the construction,to the after sales. A first class product. I would highly recommend this company!

11 March 2026
Unprompted review
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Reply from Arctic Cabins

Hello Chris, thank you so much for your review!

We're so happy to hear that you had a great experince with everyone across the Arctic Cabins team and we hope you enjoy using your new BBQ hut!

Rated 5 out of 5 stars

Amazing service from sales to…

Amazing service from sales to aftercare.
Communication is great.
Had several snagging things after installation, these were all resolved within 4 days.
Outstanding customer service.

11 March 2026
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Reply from Arctic Cabins

Thanks for taking the time to leave us a review!

We're sorry to hear you had a few issues after intallation, but glad they were resolved with help from the team 😊

Enjoy using your new BBQ cabin!

Rated 5 out of 5 stars

Lovely cabin well worth the money

Lovely cabin well worth the money. The guys arrived on time and did a great job . Looked after from ordering to installation cant fault them. Made good use of my cabin even in winter with a nice fire

8 May 2025
Unprompted review
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Reply from Arctic Cabins

Hello Maureen,

Thanks so much for telling us about your positive expereince with the Arctic Cabins team!

A BBQ cabin is the perfect place to relax in during winter, we hope you enjoy using it heading into the warmer weather too 😊

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