Really happy with our BBQ cabin. Team were great from purchase date through to install, responsive and helpful. Team who installed were terrific, despite awful weather they were here on time as planne... See more
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Review summary
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From visiting the show site with the helpful staff to choosing exactly what we wanted, to the install date which ran so smoothly with fantastic installers who were so experienced with what they do! To... See more
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I wish I could leave ten ⭐️s. The service was outstanding. The team who constructed were efficient and polite. The workmanship was outstanding. The 10m Hobbit House has added another dimension to our... See more
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Absolutely 5* service throughout. The two fitters arrived nice & early. They worked very hard & completed the cabin in no time at all. They were polite & courteous & didn’t leave any mess or rubbi... See more
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Company details
Written by the company
Arctic Cabins™ have a BBQ Cabin to suit any garden. Our unique 'sloping wall' design gives more space where it matters. Made in our own UK factories our cabins are the highest quality on the market. Our business is family run and all our staff are employed, from the show site team in Nottingham to the warehouse and installation teams in Derbyshire. We install UK wide and have several distributors throughout the UK so you can have the highest standard of cabin & BBQ Grill in your garden to enjoy all-year-round. Choose from the following sizes: 7m², 10m², 14m² & 17m² which seat between 10 and 25 adults depending on the size you opt for. We also have 2 different Arctic Bar options which seat between 11 & 22 adults comfortably. Our case study section on our website shows many of the different cabins in our range. We also have a full gallery of products images, owners images & videos for you to look through and become inspired! We have fitted 1000’s of Arctic Cabins throughout mainland UK over the last 20+ years in business. You will see from our reviews that the product, and our service, is outstanding and the investment made by all our owners is well worth every penny. Our Arctic Cabins & Cabin Master show site in Nottingham is open 7 days a week including most bank holidays. We have all sizes on display ready for you to view. Call our team to find out more - 0115 932 8888
Contact info
251 Toton Lane, NG9 7JA, Nottingham, United Kingdom
- 0115 932 8888
- info@arcticcabins.co.uk
- www.arcticcabins.co.uk
4.9
Excellent
893 reviews
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Replied to 100% of negative reviews
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Service was excellent from point of…
Service was excellent from point of order right through to delivery and installation. Highly recommend.
28 November 2025
Reply from Arctic Cabins
Hi there, thank you for taking a moment to rate us 5 stars! We're very pleased to hear that our service was excellent throughout your whole journey with us, and that you'd highly recommend Arctic Cabins :) We wish you all the best with your new cabin!!
Team Arctic Cabins
14m cabin-bar
The emai I recieved before hand to let me know the time they would be onsite was spot on,
they were here for 7.30am and never stopped all day as it was water tight befor finnising on first day and second day all they had to do was install bar and trims.
11 November 2025
Reply from Arctic Cabins
Hi Ralph. Thanks for taking a moment to rate us 5 stars! It's great to hear that everything ran so smoothly, and that our fitting team worked so hard when installing your fantastic new Arctic Bar. We hope you enjoy your new space, so many memories are yet to be made!
Team Arctic Cabins
Exceptional - Can't recommend highly enough
The team were brilliant and the cabin is incredible. Second time we've used Cabin Master. David, Debbie, Rob and the team are professional, gracious, tidy, connected and outstanding.
Thank you and we hope you have a good end of year.
7 November 2025
Reply from Arctic Cabins
Hi there Pete. We appreciate you taking a moment to rate us 5 stars! It's so fantastic to hear that after originally purchasing a Cabin Master garden room from our sister company, you enjoyed the service and quality so much that you returned for an Arctic Cabins BBQ cabin! :) Those mentioned will be pleased to hear your praise. Take care and enjoy your new cabin
Team Arctic Cabins
First-class service, first-class BBQ cabin
Ever since myself and my other half visited the Arctic Cabins show site in Nottingham, we received nothing but first-class service from a friendly and professional team. It was clear they were experts and the cabin is the proof! We love our BBQ evenings, it's so warm and cosy in there that we lose track of time. Big thank you to everyone at Arctic for making our experience so easy, especially the lads who fit the cabin, it's superb.
7 November 2025
Reply from Arctic Cabins
Hi there Ken. We appreciate you taking the time to leave us your thoughts! It's so wonderful to hear you received first class service, and that you're loving your BBQ Cabin. We wish you many happy memories in your new space. Take care
Team Arctic Cabins
Great job from start to finish
Great ! From start to finish, from initially looking at all of the Arctic cabins on offer to having it fitted/assembled was a smooth transition.
From sales to the lads that assembled it.
And I must admit it was a pleasure to work with all those involved. I would definitely recommend Arctic cabins for the extra bit of pleasure in your garden.
31 October 2025
Reply from Arctic Cabins
Hello Mick. Thank you so much for taking the time to leave us your 5 star review! We're proud to hear that our teams were such a pleasure to work with, and that everything went smoothly. Thanks again for choosing Arctic Cabins, we hope you enjoy many happy memories in your new space :)
Team Arctic Cabins
5 stars for quality of product but a…
5 stars for quality of product but a big fat 1 for after care and service. I was moving home and wanted to take my 7sqm BBQ hut with me. I was initially quoted a price that then changed when it came to it and then told they didn’t offer this service anymore. So I had to use an external joiner who was excellent but this meant losing our guarantee. This for me was shocking! Then when advised i’d need a replenishment kit. I was told it was too big to send. So i drove from Watford to Derby, I go to the sales room and greeted by a gent asking what I was after. I explained I was here to pick up a replen kit. Only to be told this wasn’t the right place. I then had to drive a further 25 minutes away to then pick up this pack so an additional 50 minute round trip. Then you’d think the £250 “CASH” price would at least have been reduced for my troubles and their lack of communication. No of course not. Add to the insult it would have been cheaper to post it to me than me drive. So all in all a poor experience. Lack of customer care all round. A shame as we was going to purchase an additional garden room but not from Arctic Cabins now.
Classic response and would have reconsidered but I’ve lost my 10 year warranty because you couldn’t help me. That means there is no after care available correct? That’s what I thought. So one star remains as was myself feeling out of pocket.
21 June 2025
Unprompted review
Reply from Arctic Cabins
Hi Craig,
We are extremely saddened to see this 1 star review relating to a cabin relocation issue, as we take great pride in offering the very best customer service, which is reflected across our Trustpilot reviews. Rob, our Installations Director has tried to contact you several times since you left this review in the hope of finding out what has gone wrong since you relocated your cabin back in June this year.
We have looked into this in detail and refer to the email trail between yourself, Nikki in our Aftercare team, and conversations with Rob in Installations, initiated by yourself on 24th April 2025, when you enquired about us relocating you Arctic Cabin to your new address.
We responded to you the following day, confirming we were happy to assist with this and asked for more information regarding the new location, current site, condition of cabin and so on. You sent us over the info we required in the form of videos & images 30th April 2025, and we subsequently sent you a quote for the move, and detailed what the quote included on 1st May 2025. The price we quoted wasn't adjusted at any point in our conversations this year.
We also asked for you to provide a date you would be happy with, so we could book you onto the calendar, which you were unable to do as you didn't have a confirmed moving date at that point, but suggested it would likely be the last week in June. June is within our peak season for installations, and as such was fully booked with new cabin installs, but we offered to add you to a cancellation list so that we could add you into the calendar if any dates became available that we could squeeze you into.
You also enquired about us dismantling the cabin, wrapping, storing and moving it once you were in the new property, which we confirmed we didn't offer, but explained we would dismantle/move/re-install in one day, which you confirmed was understood.
On 21st May 2025 you thanked Nikki for her help with getting you added to the cancellation list, but expressed you were looking at alternative options to move the cabin yourself and asked for the weight of the cabin and a scaled drawing, which we provided. We explained that we didn't recommend using a forklift or crane to move the cabin, due the to way in which it is installed into the ground, and the damage this could potentially cause to the whole cabin if this was attempted. You also asked if we could recommend any external companies who could support you in the move, which we were unable to, but offered you lots of support and advice from our Installations Director, Rob.
We didn't hear back from you again after this, which was the 24th May 2025 but, as we understand it, you'd had phone conversations with Rob regarding purchasing a replenishment kit for you to use when you refitted/rebuilt your cabin yourself, which was organised for you ready to collect. This kit weighs a significant amount, and is bulky so we are unable to offer a courier service for this. Rob did offer to have one of our team drop this off for you when they were in the area but again, due to it being peak time for us, we didn't have anyone available at short notice. Apologies that you weren't clear that the kit was available for you to collect from our factory, rather than our Nottingham show site.
We'd like to hope you will reconsider your 1 star rating, as feel we did everything we could to support you with the cabin relocation.
Kindest regards,
Team Arctic Cabins
*Updated 26/11/2026: Hi Craig, Since you left this review, our Head of Installations, Rob, has reached out to you numerous times via phone to offer any support you may need with your relocated cabin, and he is more than happy to work with you if you run into issues. Feel free to call us back at your next convenience, or contact our Aftercare team. We look forward to hearing from you.
Worth every penny - fabulous cabin and team
From placing our order, the communication was clear and the install arranged with ease.
The install team were amazing (Thanks Ben & Ross), so friendly and knowledgeable in helping us get exactly the end result we wanted.
The cabin itself is to a fantastic quality and it has completely transformed our garden and looks amazing.
Absolutely worth the investment and wouldn't hesitate to recommend buying from Arctic Cabins.
27 October 2025
Reply from Arctic Cabins
Hi Sarah. We’re thrilled to hear you’re enjoying your new cabin and that the team (Ben & Ross) made the process smooth and enjoyable. It’s fantastic to know the cabin has transformed your garden - that’s exactly what we love to hear! Thank you for recommending Arctic Cabins, and we hope your cabin brings you plenty of enjoyment for years to come.
Team Arctic Cabins
My Grill Cabin Summerhouse
Excellent company to deal with. Returned phone calls promptly gave me date for delivery and installation which was kept to. They left site clear of any packaging/rubbish.
Wouldnt hesitate in reccommending these people.
7 October 2025
Reply from Arctic Cabins
Hi Melvina. Thank you for taking the time to rate us 5 stars! It's so great to hear that you'd recommend us, and that we were excellent with our communication. We wish you all the best with your brilliant new Cabin, happy BBQing!!
Team Arctic Cabins
Reply from Arctic Cabins
Hello Mark, thank you for taking a moment to rate us 5 stars! We're pleased that everything was perfect. Take care and enjoy your fabulous new cabin
Team Arctic Cabins
Absolutely 5* service throughout
Absolutely 5* service throughout.
The two fitters arrived nice & early. They worked very hard & completed the cabin in no time at all. They were polite & courteous & didn’t leave any mess or rubbish at all.
Thanks guys and Thank you Arctic Cabins.
Would definitely recommend you! 🤗😍
8 October 2025
Reply from Arctic Cabins
Hi there David. Thank you for your 5 stars and lovely comments, especially about our fitting team. They will be pleased to hear your praise :) Thank you again for choosing Arctic Cabins. We wish you all the best with your new BBQ cabin!
Team Arctic Cabins
Fantastic Company
Hi,
We ordered our cabin late July 2025 and had it fitted early October 2025, the whole experience was second to none, every department we dealt with was extremely efficient and friendly. The 2 lads who fitted the cabin Ben and Ross were friendly, respectful of our property, but above all was the speed and accuracy they went about their work, concreting the floor posts to erecting the structure was mostly done on the 1st day with only a couple of hours on the second day. The finished product is stunning and would highly recommend this company in every aspect. If only other companies were like these.
20 October 2025
Reply from Arctic Cabins
Hello Roy. Wow, what a fabulous review! Such great feedback on our team, service, and finished product. Ben, Ross & Andy will be so pleased to hear your words. We're so glad that your cabin is stunning, and we wish you many happy years of enjoying your new space! Take care, happy BBQing!!
Team Arctic Cabins
A very easy experience buying an Arctic…
A very easy experience buying an Arctic Cabin. From start to finish I felt I was dealing with professionals. Communication was excellent and pre and installation on the agreed day was smooth and staff happy and informative. Cabin looks fabulous and excited to use it.
9 October 2025
Reply from Arctic Cabins
Hi there Julia. Thank you for taking a moment to leave us your 5 star feedback! It's great to hear how smooth the process with us was, that the communication from our teams was excellent and that your new cabin is fabulous. Enjoy your wonderful new Arctic Cabin!!
Team Arctic Cabins
Fantastic Product
Fantastic Product
Fantastic Staff
Better than expected
Thoroughly recommended
23 September 2025
Reply from Arctic Cabins
Hello Mike. Thank you for taking a moment to leave us your review! Such lovely comments about our team & cabins alike! Take care and enjoy your fantastic new Arctic Cabin. Happy BBQing!
Team Arctic Cabins
The contact at every stage was…
The contact at every stage was excellent. The delivery and installation was spot on and at every stage of meeting employees it was a pleasure, they were informative and obviously proud of their product.
The installation was a joy to watch and the skills of the two guys was awesome.
18 September 2025
Reply from Arctic Cabins
Hi there Joe. Thank you for taking the time to leave us your 5 star feedback! It's so good to hear that from communication to installation, every stage of the process was clear and efficient. Big shout out to our highly skilled fitters!! Wishing you all the best with your new cabin
Team Arctic Cabins
Highly Recommended Product and Team
I couldn't believe how hard Jordan and Steve worked installing the cabin today. They carried on through wind, rain and sunshine until the job was finished. Jordan then took the time to explain how everything worked in clear and easily understandable terms. I can't wait to get the lights wired in properly. We are delighted with our "Hobbit House" and will be showing it off to our friends at the official opening. The whole process from start to finish has been excellent. Arctic Cabins are a pleasure to do business with.
12 September 2025
Unprompted review
Reply from Arctic Cabins
Hello Colin. Such a wonderful review, thank you for taking the time to write this! We're so pleased to hear such great feedback about the installation - huge well done to Jordan & Steve. We hope you enjoy making memories in your new hobbit house for many years to come
Team Arctic Cabins
The service was fantastic the lads work…
The service was fantastic the lads work very hard done a fantastic job
29 August 2025
Reply from Arctic Cabins
Thank you for taking the time out to rate us 5 stars! We're so pleased to hear that our service was fantastic and the fitters did such a good job. We wish you all the best with your wonderful new cabin
Team Arctic Cabins
Great product. Brilliant Install
Great product. The cabin uses high quality timber throughout. The installation team were friendly and took their time do do a quality install. Nothing was too much trouble for them. I am very pleased with my cabin and will certainly recommend Arctic Cabins to friends and colleagues.
18 August 2025
Reply from Arctic Cabins
Hello Gary. Thank you for taking a moment to leave us your lovely review! It's also great to hear that you'd recommend us to others. We hope you enjoy many happy memories in your new cabin
Team Arctic Cabins
Our Arctic Cabin Experience
From visiting the show site with the helpful staff to choosing exactly what we wanted, to the install date which ran so smoothly with fantastic installers who were so experienced with what they do! To the end result of our Arctic Cabin which we now love more than our house!! It may be in our garden, however when in it you feel like you're totally somewhere else. It's amazing and we absolutely love it, money well spent.
19 August 2025
Reply from Arctic Cabins
Thank you so much for your lovely review, Kim! We’re thrilled to hear how much you’ve enjoyed the journey from your first visit to having your very own Arctic Cabin in the garden. Our team will be so pleased to know their hard work made the process smooth for you. It’s wonderful that your cabin has become such a special escape – that “somewhere else” feeling is exactly what we hope our cabins bring. Here’s to many happy years of making memories in your new space!
Team Arctic Cabins
I had a garden room / office fitted…
I had a garden room / office fitted about 4 years ago and was impressed in every way from start to finish. Last week I needed to raise a concern about the room and on doing was asked to send a photo. I sent the photo and within 48 hours a fitter had arrived and my issue completely resolved. I was / am impressed and would highly recommend this company. Thank you so much.
11 August 2025
Unprompted review
Reply from Arctic Cabins
Hi Anita. Thank you for leaving us your kind feedback following our prompt & efficient aftercare service 4 years on! It's great to hear how impressed you are and that you'd highly recommend us. Take care & keep enjoying your garden space
Team Arctic Cabins
Excellent company and workmanship
Very professional company to deal with from day 1 seeing a cabin at local show. Kept in touch all the way through. The chaps that came to install our BBQ Hut were extremely hard working and friendly and a credit to Arctic Cabins. Would have no hesitation in recommending this company. First class service all the way and we are extremely pleased with our cabin.
22 July 2025
Reply from Arctic Cabins
Hi Sarah. Fantastic review, thank you very much! It's great to hear what an exceptional experience you've had with us every step of your Arctic Cabins journey, from seeing us at a show to having your brand new BBQ cabin fitted! Happy BBQing, so many memories in the hut to come!
Team Arctic Cabins
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