Banner for Archonia NV

Archonia NV Reviews 184

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I've ordered from Archonia for years, they're trustworthy and everything's always packaged well! They're still my go-to website for manga since it's usually cheaper here. I've also used their box sy... See more

Rated 5 out of 5 stars

Have been ordering comics from Archonia.com since 2014 and never really had an issue. Shipment is fast and correct, lots of shipment and payment options. Subscribing and pre-ordering works great. Help... See more

Rated 5 out of 5 stars

i’ve been ordering on archonia for a couple years now (and my partner for even longer), and it’s been great :) most figures that are on amiami are available on archonia a couple days after, and even... See more

Rated 5 out of 5 stars

I have ordered a wide range of items from Archonia, They have always arrived swiftly and well packaged. Customer service is responsive and helpful. I once had a vagabond book let go of page portions... See more

Company details

  1. Collectibles Store
  2. Comic Book Store
  3. Game Store
  4. Miniatures Store

Written by the company

Our online shop features thousands of pop culture items ranging from manga, anime, comics, graphic novels, figures, collectibles, board- & cardgames and other merchandise. We are based in Belgium, Europe and we offer many different payment & shipping options. We ship all over Europe and there will be no import/customs for EU residents.


Contact info

Promotion box for Archonia NV

Sales & Promos

Every month there are new deals to be made at Archonia.com!

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Great website, I received my order in two days in The Netherlands. Very good prices, the best on the market for the product I purchased.
Product was packaged well and is new so all perfect!

27 September 2023
Unprompted review
Rated 5 out of 5 stars

10/10 Service

I am very satisfied with the service, the website is easy to navigate and it is very easy to order. I ordered from Spain and my comics were delivered quickly, I am very thankful for the packaging, my comics were completely safe and in incredible condition. Thank you very much!

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Love this store

Love this store, I don't have any local stores so I get my comcis / graphic novels here. Never had any bad experiences. These guys cost me so much money :D

30 August 2023
Unprompted review
Rated 2 out of 5 stars

Oh...

Have bought from here in past with no issues but can no longer use site as they don't ship to my country (which is within EU) anymore. Very disappointing!

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service , my package arrived in no time and the products are of good quality.Will definitely buy from them again
Would recommend :)

28 March 2023
Unprompted review
Rated 1 out of 5 stars

Unprofessional & Straight Up Theft. Planning Legal Action

Order items back in November in order to get ahead on Christmas shopping. Weeks go by no items showing up so I raise a ticket as it was getting closer and closer to Christmas.

Was told straight up that the delivery dates on there site at checkout where wrong and my items my not show up for weeks, rightfully I asked follow-up questions they then claimed my items where in my Country and would be delivered in the next few days never happened, so I asked for a refund.

They refused and said they would not refund me till the delivery company they use states the package has been lost. Asked for a timeframe on this never heard back went to the site to attempt to check my order and my entire account has been closed / locked.

So I am out 60 plus euro, cant login to even check my order and there support staff wont respond. Looking into legal options and using chargeback in an attempt to get what I am owed.

22 December 2022
Unprompted review
Archonia NV logo

Reply from Archonia NV

Dear Jamie,
You placed an order on November 30th. On December 12th you asked about the status of your package. We told you there had been significant delays to Ireland but that does not mean every package to Ireland has significant delays. We were merely trying to explain what we thought was happening to your specific package: it was delayed but not necessary lost based on past experience.
In any case. we contacted PostNL as soon as you brought this to our attention and are awaiting their reply. This might take a few weeks which is unfortunately very common with shipping carriers.
We sent you 4 replies in the past week explaining the situation (December 12, 19, 20, 22).
Instead of waiting for a response from PostNL, you decided to do a chargeback with your creditcard company on December 21st which is why your account was automatically suspended as long as the chargeback is pending.
You sent your latest email today on December 22th at 13:16 and wrote this review a couple of hours later not giving us a chance to respond again.
There is a chance your package will still arrive. If on the other hand we get confirmation from PostNL that your package is lost, we would have refunded you promptly.

Update: Your package was delivered on December 23rd.

Rated 5 out of 5 stars

Trustable Website

I've been buying stuff from this website for years now and it always was in great condition. there was only 1 time it was damaged on delivery and got full support and got send a good one back.

26 November 2022
Unprompted review
Archonia NV logo

Reply from Archonia NV

Thank you for the nice review!

Rated 5 out of 5 stars

Very good experience!

Great packing
Good service
Fast issue solving

Had a Funko Pop with a fabric default, they let me destroy the Pop and send a new one.

14 April 2022
Unprompted review
Rated 1 out of 5 stars

HORRIBLE / DAMAGED POPS!!!!!

HORRIBLE! They kept sending me DAMAGED pops and they threatened me with not being able to get refunds anymore. Customers have RIGHTS, if you have problems with them too, contact the European Consumer Centres. By belgian and european LAWS their website should have a direct link to the ECC in case of disputes but of course the link is nowhere to be found! SCAMMERS

31 March 2022
Unprompted review
Archonia NV logo

Reply from Archonia NV

Dear Mr. Loisseau,
We are not scammers. Thousands of customers over the last 2 two decades can attest to that. The fact that you were not happy is an unfortunate situation, but sometimes it simply does not work out.
We previously discussed this in direct communication. We have the right to refuse specific customers if we feel the commercial relationship is unbeneficial to both parties, which is definitely the case here.
All your outstanding orders and returns were properly processed with full refunds issued. You did not loose any money in any of this!
We wish you the best of luck with reselling the POPs that you did keep, but for us this case is now closed.

Rated 5 out of 5 stars

Perfect geek store!

Have bought there twice and they package their stuff so good and the delivery time is amazing, customer support is superb nothing bad to say about this fantastic store.

8 December 2021
Unprompted review
Rated 5 out of 5 stars

Great webshop

I have ordered a wide range of items from Archonia, They have always arrived swiftly and well packaged. Customer service is responsive and helpful. I once had a vagabond book let go of page portions a week after order arrival. I contacted support and received a new replacement.

Good service

23 June 2021
Unprompted review
Rated 5 out of 5 stars

Good prices

Good prices, great variety of products, helpful customer support.
Sometimes the comic books are packed a bit tight..

16 March 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look