Archers Estates Reviews 

21
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Bought small double yesterday. Andrew the man who served me did a fab Job at getting me the right bed. Great price and very comfy bed. Also got three chest drawer for great price. Would recommend them... See more

Rated 1 out of 5 stars

Maybe good for selling but not renting. Wasted time using a third party reference company, where the app failed on numerous occasions. Totally unhelpful, not returning holding fee even tho they should... See more

Company replied

Rated 5 out of 5 stars

We certainly chose the right Estate agents, although our sale took longer than expected with the Covid lockdown, we were most happy with the service that Archers provided. The photographs were a cut... See more

Company replied

Rated 5 out of 5 stars

We looked at one traditional agent & 2 online estate agents. Archers Estates being the traditional agent, were much the same price as the online agents but their local knowledge of Sheffield was far s... See more

Company details

  1. Real Estate Agents

Information provided by various external sources

Archers. The independent Estate Agent that works for you.


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3.7

Average

TrustScore 3.5 out of 5

21 reviews

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3.7

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(21)

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Rated 5 out of 5 stars

Bought small double yesterday

Bought small double yesterday. Andrew the man who served me did a fab Job at getting me the right bed. Great price and very comfy bed. Also got three chest drawer for great price. Would recommend them to any one keep up the good work Andrew.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Arrogant staff

Very very arrogant and bad attitide from a member called Sam Woodhead while speaking to her on the phone over a viewing, the "dont care" attitide was disgusting, will never deal with Archers again

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful estate agents

We sold our house recently with Archers Estates and I was very impressed with their service, from valuation right the way through to our completion. Communication was excellent at all times, particularly when it came to booking viewings via the app - it was very helpful to have all the information about prospective buyers in one place. Photos of the property were excellent and very professionally done - we were particularly impressed with the 'walk-round' tour aspect of this.
Sam and Adam were very friendly and supportive throughout the sale process and were always quick to respond to email and phone communications. I would thoroughly recommend Archers to anyone selling a house!

16 June 2023
Unprompted review
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Reply from Archers Estates

Hi Adrian, Many thanks for your kind review - It was a pleasure dealing with you and we hope you enjoy your new home!

Rated 1 out of 5 stars

Maybe good for selling but not renting

Maybe good for selling but not renting. Wasted time using a third party reference company, where the app failed on numerous occasions. Totally unhelpful, not returning holding fee even tho they should. Misinformed at every turn. Would not recommend. Now back at square one. 😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠

24 March 2023
Unprompted review
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Reply from Archers Estates

Hi, Thanks for your email. We wont go into specifics for the obvious reasons but we did comply with the regulations surrounding applications and details given. In regards to the app we use for referencing, one of you managed to complete the application perfectly but the other seemed to have issues which were beyond our control, so we pursued another referencing company (at our expense) and the result meant we could not return the holding fee due to the details given. I can completely understand you were frustrated however you were not misinformed by us.

Rated 1 out of 5 stars

Poor Customer Service

Archers Estate Agent placed a recent advert in the local Crosspool Clarion winter magazine 2022 stating as being the `No 1 Estate Agent`. Not sure how such a statement can be made, as this was far from the experience we encountered in dealing with this company in selling our family home. We experienced the following:-
• Information in the shop window was incorrect - wrong pricing and stated house was sold when it wasn’t. A stronger focus appeared to be given to houses in the shop window that were already sold rather than ensuring information on our property was correct
• Certain information on Rightmove regarding the property was incorrect and not amended when informed.
• A potential buyer was informed the property had been sold and as such was refused a viewing. The property had not been sold and incorrect verbal information was given by a staff member
• Following a complaint direct to the owner and staff members regarding the catalogue of errors, the matter was still not rectified for 3 days.
• The sales negotiator attitude appeared disinterested and quite curt and forced us to go to final bids on a Tuesday knowing full well she did not work on that day.
• The Director of Archers appeared to take no responsibility for the issues of concern leading to my family losing trust and confidence in Archers.
• The company uses an answering machine which just states 'phone back later' with no facility to leave a message or offer from staff to ring back any potential buyers.

Instead of removing stress of selling our home Archers created more for our family as a result of a lack of due diligence on their part which eventually led to us in instructing Archers to take our house off the market and for our family to dispense with their services.

23 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We have used Archers recently to advertise our rental property on a tenant find let only basis. The service we have received was first class from the initial accurate market appraisal via Adam , through to the advertising and marketing and viewings of the property. Shelley and the team kept us regularly updated throughout the process and the associated administration was completed very quickly. We would highly recommend this agent 👌

16 August 2022
Unprompted review
Rated 1 out of 5 stars

Very dishonest estate agents

Archers are a very dishonest letting agent that don’t solve issues but only want to create problems for their tenants. Please avoid and choose a more reputed letting agent.

25 June 2022
Unprompted review
Rated 1 out of 5 stars

Poor service

Made an offer on a property managed by archers of full asking price, no communication from the agent for over 5 days giving me any update on where we were with the offer. Then Got a call asking if I wanted to increase my offer which I didn’t agent said they would come back to me, no call to tell me my offer had been rejected formally only found out when the house showed as sold subject to contract on line. Whilst I understand the agent was working for the vendor it’s polite to keep the buyer up to date on the offer even if you don’t have any news. I wouldn’t use this estate agent in the future sales and would even avoid viewing a property they have listed

1 February 2021
Unprompted review
Rated 5 out of 5 stars

Great friendly honest Estate Agents

We certainly chose the right Estate agents, although our sale took longer than expected with the Covid lockdown, we were most happy with the service that Archers provided. The photographs were a cut above the rest, the team at Archers were supportive, and dealt with any query or question with a speedy response. We are most pleased with the service we received from them, they are friendly, pro active and we would not hesitate to recommend them to any one.

12 November 2020
Archers Estates logo

Reply from Archers Estates

Hi Alma, Many thanks for your lovely review! We hope you have settled into your new home xx

Rated 5 out of 5 stars

Archers Estates vs online agents

We looked at one traditional agent & 2 online estate agents. Archers Estates being the traditional agent, were much the same price as the online agents but their local knowledge of Sheffield was far superior. We engaged Archers and never looked back and never regretted appointing them as our agent. The whole Archers team were attentive, approachable, flexible and generally made us feel we were in good hands from the outset. They sold our house at the price we wanted so what more could you want from an estate agent? We would have no hesitation in recommending them to anyone who wants the job done properly and extremely professionally. Thanks Adam and team, you did us proud.

18 April 2019
Unprompted review
Rated 5 out of 5 stars

Great team

Great team, hard-working and very reliable. well deerved to be recommended with 100% satisifiction. will be using you again.

19 April 2018
Unprompted review
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Reply from Archers Estates

Many thanks for your kind review Mr Bigzada. It was a pleasure dealing with you!!

Rated 5 out of 5 stars

Would highly recommend

Excellent staff and service from all staff at archers

15 March 2018
Unprompted review
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Reply from Archers Estates

Thanks Jennifer for your kind comments!

From all at Archers Estates x

Rated 5 out of 5 stars

Simply the best Estate Agent I’ve ever…

Simply the best Estate Agent I’ve ever dealt with.
Kept me updated on the sale at all times and did all the chasing of Solicitors so I didn’t have to, which was nice.

9 March 2018
Unprompted review
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Reply from Archers Estates

Wow what can we say, thanks Dan!

From all the team at Archers!

Rated 5 out of 5 stars

Very personable service

Very personable service, very friendly and knowledgable. Led us through the process in a professional manner and kept us in the loop at every juncture. Would highly recommend. Keep up the good work!

9 March 2018
Unprompted review
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Reply from Archers Estates

Many thanks for your review David!

All the best with your new home,

All the team at Archers Estates

Rated 5 out of 5 stars

A lovely firm to do business with.

A lovely firm to do business with.
They are courteous, helpful & knowledgeable.
Prompt service with a professional attitude.

8 March 2018
Unprompted review
Archers Estates logo

Reply from Archers Estates

Hi Matthew,

Many thanks for your review, much appreciated!

All the team at Archers Estates

Rated 5 out of 5 stars

Where to start

Where to start! Sold my home and helped us get our new one, all very smoothly and answered my never ending questions. Every member of staff made time for us and were so friendly.
Keep up the good work!

8 March 2018
Unprompted review
Archers Estates logo

Reply from Archers Estates

Hi Donna,

Many thanks for your kind review! It was a pleasure dealing with you from start to finish and we hope you and Lewis have settled in nicely!

All the best

Adam, Rick and the team at Archers xx

Rated 5 out of 5 stars

A pleasure to deal with at all stages …

A pleasure to deal with at all stages as a buyer. We were treated with respect by all members of staff at all levels. Good communication.

15 January 2018
Unprompted review
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Reply from Archers Estates

Hi Leigh,

Thank you for your review!

All the team at Archers

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