Aqualisa Showers Reviews 

clearly the phone contact immediately understood the problem from the brief description of the model/age/fault and was able to identify how to solve.

My shower was just out of warranty however I was offered a fixed price repair which I accepted. The man that came to carry out the repair was excellent, very good service & I am very happy with the outcome.

helpful and knowledgeable customer care. Long wait until an appointment and had to pay full amount up front

Clear and concise advice provided by Kyan, which enabled me to choose the option which best suited me. This was to replace the shower fittings and take up the 3yr warranty. A very quick and smooth experience, much appreciated.
Install is to happen, hope that goes as smoothly.

I’m on my third or fourth shower because it keeps failing. This time it was the remote control that failed, I asked for a replacement, but was sent another shower controller. Having to get in touch again to try to sort it out. May as well keep the wrong item because no doubt it will fail again 😣 not had the best experience, not sure at what point the shower becomes unfit for purpose.

It was really good to be able to communicate with a human!
Mason was really polite & helpful, explained everything I needed to know. Gave me several options to choose from.
I would have liked an engineer visit sooner is my only disappointment as it’s over a week, but I’m on a cancellation list.

We had a problem with our Aqualisa Deco shower, which meant we had no temperature control. After reading the manual, I rang the customer helpline as we needed a new temperature cartridge. Was informed that this part still came under the warranty even though we had bought the shower over 3 years ago.
Was sent out the whole service kit for the bar, which included everything needed for both sides.
This service was second to none, I spoke to real people which made the experience a lot easier, as I was speaking to people who understood the problem. We would highly recommend their products. All of our taps and shower are from Aqualisa and they are very high quality.

Mason was very competent, if lacking a little empathy.
He told me it options, of which I chose the higher priced " renew" option. I realise that you are busy have commitments but as a 78year old lady, living alone, who has recently had a serious, life-changing injury ( broken femur) I am struggling to even walk. I have no other form of washing myself and it has just taken me almost TWO HOURS to get to/from my next door neighbour's house, in order to use their facilities.
Sorry if this isn't in line with what you expect- the product is perfect, accessing the labour rather lengthy.

After lots of waiting for some member of staff to answer me. I had to speak to them a few times.
As, even now l haven’t received cert.of guarantee. And this whole problem started when you installed the new shower, well over a month ago.
Also you were meant to send me the auto control that’s meant to come with the package. You did attempt to send it, but the three times your dispatchers DpD said when the deliver, which l purposely waited in each time. Evidently it was returned to you. I then received another message to say it was on its way. But no go.
I’m not happy with Aqualisa company at all. Hopeless.
My order no.2058556, your order no.CC-2743267-0000.
Visage Q Smart Exp Adj-Hp/Combi. HS Code. 8481801990.
I would appreciate an explanation.
Diane Nash, Glenadon, Above Town, Dartmouth, TQ6 9RH UK

Di Nash

Initial shower didn’t fit. Ordered a new type and engineer fitted in a very professional manner. Excellent service and communication through out. Cleared away old shower bits.
Overall brilliant service from point of order on phone through to installation.

Courteous and knowledgeable call handler.
Disappointed at delay in installing replacement as shower needed for health reasons

Excellent service. Nice and simple no hassle at all. Changed my shower head once warranty confirmed

phone conversation was confusing
Still waiting for engineer to service the shower

Liam was veey personable , informed .
Provided clarity
Explained options

I did say to Liam that I wished all call conversations were like this one

Brilliant

Would recommend Aquilsa on the basis of this call

Thank you

Kyan was very helpful and understanding. He took time to understand my requirement for a replacement and identified the most suitable one. He then went on to clarify the ordering process, took down my details and reassured me that I would be contacted within a few days with a date and convenient time for the installation.

Replacement parts sent out free of charge. But really this company should consider using premium materials instead of cheap plastics that break and degrade so quickly. I suspect the parts sent will fail again within the next 12 months. Exact replacement parts feel like a sticking plaster, when the root cause is the materials used in the first place.

However, immediate remedy is very much welcome and appreciated. The response time was good also.

Promised a call back to book an engineers appointment. Still waiting, some 7ths later..

Quick response. Understood my issue and provided a solution . Identified my details and my shower system quickly. Efficient and friendly.

Each time the technical assistance for products under guarantee line was called it took around one hour to get a response. My shower that is less than one year old does not work but it is taking over three weeks before your engineer can make a visit. This is very poor customer service for an expensive product that is not living up to the Aqualisa reuputation.