Aqualisa Showers Reviews 

The lady explained everything clearly

Liam is the front of house for customer service. He does this in a very calm and authoritative way leading to customer acceptance of their options.

Dino was very helpful,
patient and spoke with clarity.
He responded to my problem with a recently purchased item and arranged for an engineer to rectify the issue.Very refreshing in this day and age.
Thank you Dino.

He

My experience from my call with aqualisa was a breath of fresh air compared to many calls to other retailers and service providers - spoke perfect English and gave concise options / solutions to my replacement requirements. The fact they have a log of the installation from over 10 years ago was very helpful too

Very helpful, even though I didn't send off for the free extended 5 year guarantee, the company said they'd honour it anyway as long as I could prove when I purchased the shower.
The call would have had me on hold for 25 minutes, they offered a call back service so I didn't have to stay on hold. They got back to me within 30 minutes.

Item under warranty being promptly replaced, have always found the Aqualisa warranty first rate.

Great help once I finally spoke to Aqualisa.
Customer service telephone lines very busy with long waits. Either staff issues or complaints?
Be patient and you will receive help and assistance. Thank you

The service and delivery were prompt and problem free

Professional service. Everything explained well.installation was straightforward. Clean and tidy after work completed.

Pressure relief device delivered promptly and was exactly what I needed. Relatively easy to fit and fixed my shower.

clearly the phone contact immediately understood the problem from the brief description of the model/age/fault and was able to identify how to solve.

My shower was just out of warranty however I was offered a fixed price repair which I accepted. The man that came to carry out the repair was excellent, very good service & I am very happy with the outcome.

helpful and knowledgeable customer care. Long wait until an appointment and had to pay full amount up front

Clear and concise advice provided by Kyan, which enabled me to choose the option which best suited me. This was to replace the shower fittings and take up the 3yr warranty. A very quick and smooth experience, much appreciated.
Install is to happen, hope that goes as smoothly.

I’m on my third or fourth shower because it keeps failing. This time it was the remote control that failed, I asked for a replacement, but was sent another shower controller. Having to get in touch again to try to sort it out. May as well keep the wrong item because no doubt it will fail again 😣 not had the best experience, not sure at what point the shower becomes unfit for purpose.

It was really good to be able to communicate with a human!
Mason was really polite & helpful, explained everything I needed to know. Gave me several options to choose from.
I would have liked an engineer visit sooner is my only disappointment as it’s over a week, but I’m on a cancellation list.

We had a problem with our Aqualisa Deco shower, which meant we had no temperature control. After reading the manual, I rang the customer helpline as we needed a new temperature cartridge. Was informed that this part still came under the warranty even though we had bought the shower over 3 years ago.
Was sent out the whole service kit for the bar, which included everything needed for both sides.
This service was second to none, I spoke to real people which made the experience a lot easier, as I was speaking to people who understood the problem. We would highly recommend their products. All of our taps and shower are from Aqualisa and they are very high quality.

Mason was very competent, if lacking a little empathy.
He told me it options, of which I chose the higher priced " renew" option. I realise that you are busy have commitments but as a 78year old lady, living alone, who has recently had a serious, life-changing injury ( broken femur) I am struggling to even walk. I have no other form of washing myself and it has just taken me almost TWO HOURS to get to/from my next door neighbour's house, in order to use their facilities.
Sorry if this isn't in line with what you expect- the product is perfect, accessing the labour rather lengthy.

After lots of waiting for some member of staff to answer me. I had to speak to them a few times.
As, even now l haven’t received cert.of guarantee. And this whole problem started when you installed the new shower, well over a month ago.
Also you were meant to send me the auto control that’s meant to come with the package. You did attempt to send it, but the three times your dispatchers DpD said when the deliver, which l purposely waited in each time. Evidently it was returned to you. I then received another message to say it was on its way. But no go.
I’m not happy with Aqualisa company at all. Hopeless.
My order no.2058556, your order no.CC-2743267-0000.
Visage Q Smart Exp Adj-Hp/Combi. HS Code. 8481801990.
I would appreciate an explanation.
Diane Nash, Glenadon, Above Town, Dartmouth, TQ6 9RH UK

Di Nash