Probably the best service online i've received for some time. Fast, efficient, prompt, would certainly recommend and return. I was slightly nervous because i always use sites i know such as Amazon bu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service. My second purchase. Ordered by speaking to a human being! A great chap. All address details etc pulled up immediately from database. Delivery man was exceptional because it wasn't... See more
Company replied
Purchased a work top ice machine late afternoon I was surprised that I was offered next day delivery. However I received an email shortly after I placed the order saying it would be delayed. Good news... See more
Company replied
Easy to order, delivered on time by a very helpful gentleman. Radiator was well packaged. I bought it ready for a new heating installation next month so cannot comment on how well the radiator perf... See more
Company replied
Company details
Written by the company
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Appliances Direct
Written by the company
- Returns
- Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
- We do installation
- Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
- Environmentally aware
- We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
- Contact
- Got a question? We’re always happy to help 03300 412 271
Contact info
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
- 0871 984 4416
- emessage@appliancesdirect.co.uk
- www.appliancesdirect.co.uk
Check out our latest deals
4.3
Excellent
154K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Appliances Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our delivery team. Your recommendation means a lot to us! If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Great service
I received regular updates
My order was ready on time
The person who dealt with me at the collection point was really polite and very helpful they even helped me load the car
19 August 2026
Reply from Appliances Direct
Hello,
We are delighted to hear that you had a positive experience with us! It's great to know that you received regular updates, your order was ready on time, and that our staff at the collection point provided excellent service by being polite and helpful. We always strive to make our customers' experience as smooth as possible.
If you ever need any more appliances or electronics, we recommend visiting Laptops Direct for a wide range of laptops and tech products.
Best regards,
Lee
great all around service
easy to order, great price, great communications, the order came on the right day, in the time that was set and we received a phone call from the driver to tell us we exactly when he would arrive. The delivery people were polite, helpful and handled the appliances with care. No faults with any part of the service. Well done!
19 August 2026
Reply from Appliances Direct
Thank you for sharing your fantastic experience with us! We're thrilled to hear that you found the ordering process easy, received great communication, and that your delivery arrived on time with a courtesy call from the driver. It's great to know that the delivery team was polite, helpful, and took care of your appliances. We appreciate your kind words and are delighted that you are happy with the service.
If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Ivy
Very efficient service
Very efficient service, especially being kept informed about the progress and expected delivery of item.
19 August 2026
Reply from Appliances Direct
Hello,
We are thrilled to hear that you had a positive experience with our efficient service and appreciated being kept informed about the progress and expected delivery of your item. We strive to provide excellent customer service, and we are delighted that we could meet your expectations.
If you ever need any appliances, we recommend visiting Laptops Direct for a wide selection of products.
Best regards,
Lee
Needed a budget microwave in a hurry…
Needed a budget microwave in a hurry and I am very pleased with both the product and speed of delivery. Excellent.
16 August 2026
Reply from Appliances Direct
Hello,
We are thrilled to hear that you are pleased with both the budget microwave you purchased and the speedy delivery service. Thank you for sharing your positive experience with us!
If you ever need any other electronic items quickly, we recommend visiting Laptops Direct for a wide selection of products.
Best regards,
Lee
Had a slight problem with the aircon…
Had a slight problem with the aircon unit being not fit for UK use, but it was resolved. Very fast delivery. Would use again.
3 July 2026
Reply from Appliances Direct
Hello,
We are glad to hear that despite the initial hiccup with the aircon unit, you found our resolution satisfactory and appreciated the fast delivery service. Thank you for choosing us, and we look forward to assisting you again in the future.
Best regards,
Lee
Retro dream
My retro fridge freezer delivery was excellent the driver was very helpful I have always wanted a retro fridge freezer the packaging was very well done it's light turquoise blue and l am very happy with it was easy to order and I was always kept in the loop.
15 August 2026
Reply from Appliances Direct
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that you are enjoying your new retro fridge freezer in light turquoise blue. It's great to know that the delivery was excellent and that the driver was very helpful. We're delighted that the ordering process was easy for you and that you were kept well informed throughout.
If you're ever in need of laptops, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Lee
Reply from Appliances Direct
Thank you for your kind words about our professional and caring service! We are delighted to hear that you had a positive experience with us. If you ever need any appliances in the future, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Take care!
Lee
Great service and despatched quickly
Item was delivered the next day and is better than expected. Quite pleased and will be using them again.
16 August 2026
Reply from Appliances Direct
Dear Customer,
We are thrilled to hear that your item was delivered promptly and exceeded your expectations! Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Lee
Wheres my chimney?
The bbq is advertised as a smoker with a chimney. It doesnt have a chimney. Would of returned the item if i had more time before hosting a bbq. Materials are ok, definitely not high quality. The lid took a lot of persuading to be even remotely square with the base. Nuts used on the air vents are not locking as stated in the instructions, they work loose after a few rotations of the vent. The lifting mechanism is clumsy and I cant seeing lasting more than a few uses. But it is a fair sized bbq for the price. Would not recommend.
Edited in response. I bought the bbq and paid for next day shipping because I needed the smoker for the day after. I didnt contact you because there was no time to get a replacement. Just please stop selling products that are so drastically wrong.
19 August 2026
Reply from Appliances Direct
Hi Sam,
Thank you for your review.
Please accept our sincere apologies for the inaccurate product description and the issues you experienced with the BBQ's construction, fittings and lifting mechanism. We understand your disappointment, particularly as you expected the item to include a chimney and found several aspects of the product did not meet the stated specifications.
We could not see that you have contacted us regarding this, but if you wish to discuss a return, please do not hesitate to contact our customer service team.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Amazed at the speed of delivery after…
Amazed at the speed of delivery after ordering so late in the evening and on the weekend.
19 August 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you were amazed by the speed of delivery, even after ordering late in the evening and on the weekend. We strive to provide efficient service to our customers. If you ever need anything else, feel free to visit our sister site Laptops Direct for a wide range of tech products.
Take care,
Ivy
Brilliant can't say more 😀
16 August 2026
Reply from Appliances Direct
Thank you for your fantastic feedback! We're thrilled to hear that you had a brilliant experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Take care!
Lee
Awful do not use!!!
Awful do not use!!!. Item wasn't as described. Offered me £20 to keep Item. After spending hours on the phone they now want be to pay and organize a courier to pick up. So also now down on money. Stay away
19 August 2026
Unprompted review
Reply from Appliances Direct
Hi William,
Thank you for your review.
Please accept our sincere apologies for the item not being as described and for the frustration caused by the proposed resolution and return arrangements. We are sorry that you spent considerable time trying to resolve the matter and were left concerned about additional costs.
We review customer feedback internally to ensure experiences such as yours are shared with the relevant teams and help us improve our service.
Kind Regards,
Dyann
… Excellent Service from Start to Finish
Easy ordering process and excellent customer service. I was kept informed throughout, and the delivery was seamless. Overall, a very smooth and positive experience.
16 August 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our ordering process easy and that our customer service met your expectations. It's great to know that you were kept informed throughout and that the delivery went smoothly. We appreciate your feedback and hope to assist you again soon.
Best regards,
Lee
Less than 24 hrs from order to receipt
Less than 24 hrs from order to receipt.
Quick set up.
Does more than it says on the tin.
Small gripe, employ a translator for the instruction book.
Highly recommended.
19 August 2026
Reply from Appliances Direct
Dear Valued Customer,
Thank you for sharing your positive experience with us! We're thrilled to hear that you received your order in less than 24 hours and found the setup quick and efficient. It's great to know that the product exceeded your expectations.
We appreciate your feedback regarding the instruction book and will take this into consideration for future improvements. If you ever need assistance with translations, feel free to reach out to our customer service team.
We hope to serve you again soon! For a wide range of products, you may also want to explore Laptops Direct for your tech needs.
Best regards,
Ivy
Great service and aftercare
Used a few times this year, always delivered promptly with excellent aftercare.
Thankyou
HPS TIPTON- 0121 769 2899
11 July 2026
Reply from Appliances Direct
Hello,
Thank you for being a loyal customer and for taking the time to share your positive experience with us! We are delighted to hear that your orders have always been delivered promptly and that you have received excellent aftercare.
If you ever need any more appliances or tech products, feel free to check out Laptops Direct for a great selection of laptops and gadgets.
Best regards,
Molly
faizaniqbal
faizaniqbal
Excellent service from start to finish! Very thorough, thoughtful and paid great attention to detail. He went above and beyond to help me and even managed to arrange next-day delivery for just £5, instead of paying £9.99 and waiting a week. Really impressed with the service and would highly recommend! 😊
19 August 2026
Unprompted review
Reply from Appliances Direct
Dear faizaniqbal,
Thank you for your fantastic review! We are thrilled to hear about your excellent experience with us, from the thorough and thoughtful service to the attention to detail provided. It's great to know that we could arrange next-day delivery for you at a discounted rate. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
Lee
Lies and poor customer service
poor customer service, I have received from your sales, customer service including lies and management team!
I placed order number 57678678 with paid-for delivery scheduled for 19/08/26. The order is for a fridge freezer for a holiday home, where I have guests arriving today and am relying on this delivery.
At 9:30am I called to track the delivery. I was told that the order was with the courier and that they would call ‘my friend, who is waiting to accept the order, 30 minutes before arrival. During the same call, your representative also mentioned that it looked as though the order had not been processed. This is contradictory and raises the question of whether I was misled about the status of my order.
At 10:48am, I received an email stating that my delivery date had been changed.
I called again at 11:30am and asked to speak to a manager, as I wanted a courier arranged for delivery today, given that this is clearly a processing error on your side and I have guests arriving. I was told:
It was not possible to arrange a courier today;
Authorisation for me to speak to a manager was declined;
The “best” you could do was refund the £3.99 paid for the selected delivery date.
I was also put on hold twice. The final comment from your call handler was: “I’m doing my best to convince a manager to speak to you, but they won’t.”
This is unacceptable. The error is yours, yet you are not prepared to incur the cost of a courier to rectify it, nor will a manager take ownership of the issue or even speak to me. This does not reflect any genuine commitment to customer service.
I ask that you:
Arrange delivery of the fridge freezer today, at your cost, or
Provide an immediate and reasonable alternative solution that ensures my guests are not left without a working fridge freezer,
and confirm what action you will be taking regarding the conduct of your staff.
I also request that you review the call recordings from:
My call at 9:30am, where I was given misleading information; and
My call at 11:30am, where a manager refused to take ownership of this complaint. I now have to await my guests arrival and see if I can resolve this or if I have to pay for alternative accommodation for the night. Bad show and service from your team, who truly showed they don’t care post sale!
****Following your reply below, the refund of the specified delivery date continues to show the poor service from appliances direct. I stayed in a day later to receive the delivery and I had to help the delivery driver take the fridge freezer off the van and carry it to my property up the steps! Again I advised you of this in my complaint which is absolutely outrageous to have to carry it myself as
Is the £3.99 refund.
- please keep this and invest it in your customer service training!
19 August 2026
Unprompted review
Reply from Appliances Direct
Hi Anne,
Thank you for your review.
Please accept our sincere apologies for the delivery delay, the contradictory information provided, and the level of customer service you experienced while trying to resolve the issue. We understand how concerning this was, particularly as you were expecting guests at your holiday home and had paid for delivery on a specific date.
Tracking shows that your order was delivered on 20/08. We refunded the delivery charge today as an apology. The funds will clear in your account within 3-5 working days of being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Reply from Appliances Direct
Thank you for your positive feedback on our end-to-end service! We're thrilled to hear that you had a great experience with us. If you ever need any appliances in the future, feel free to check out our range at Laptops Direct for a wide selection of laptops and tech products.
Take care!
Lee
Reply from Appliances Direct
Thank you for your positive feedback on our competitive pricing and product range! We're delighted to hear that you found great value with us. If you're in need of laptops, we recommend visiting Laptops Direct for a wide selection.
Best regards,
Lee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.