Appliance Planet Reviews 

Received my Wine Cooler on the 10th April 2014. Two delivery men arrived at my house and said they would unpack it for me and take away the packaging. What a nice service I thought – but I was wrong…
When I asked why they hadn’t taken off the bottom packaging they said it was to protect it until I had installed it. They then promptly turned the cooler against my wall. I was passed a delivery note and they said they couldn’t leave it without me checking that the product had arrived in tact and not damaged. They said it was only to check that the shelves were ok and the glass was not damaged.
I checked these out and signed that the product was not damaged and they left.
The next day, my husband took off the bottom packaging to find that the cooler must have been dropped from an almighty height and the back legs were crushed. The unit at the front appeared ok but the back of the unit was damaged significantly.
I rang the Customer Services department and spoke to Simon. He said he would look into it. I didn’t hear anything for a few days so I rang again and got through to Simon again. He said that I shouldn’t have signed the paperwork (even though the delivery drivers told me they couldn’t leave it without me signing to say the product was undamaged). He said that he would get back to me again…. I’m still waiting and it’s been nearly a month.
I felt a fool because looking back at that day I feel I was duped into signing the paperwork and they knew that the product was damaged – that’s why they left the bottom packaging on and put it against my wall. Morale of the story? DON’T sign the delivery note to say that the product is checked. In fact, if you want good customer service go to AO.com now there’s a good company. I have bought a fridge freezer, oven, dishwasher and induction hob – all arrived in good condition and working great. Not only that, they rang up after I had received the goods and checked they were ok. Fab company. I’m just kicking myself that I didn’t go to them for the wine cooler.

I assumed that the free gold star installation service would include removing the doors of an American fridge freezer to instal, many of my customers ( I design and project manage kitchen installations) have had to have doors removed from theirs to get them into their homes, but the service was one of unwrapping only. The Free gold star installation service was the reason I picked Appliance Planet, other sites made it clear that doors would not be removed or that an additional charge would apply. ( If the Gold star is an unwrapping service I wonder what the Silver and Bronze service could be?) The lovely delivery people asked for permission by telephone to remove the doors but this was not granted. They could only offer to leave the appliance on my driveway which my wife, by herself, refused. The delivery was refused and the appliance loaded back onto the van on 6th November 2013. I ordered a replacement from Currys who delivered it next day. I paid them £20 to remove the doors which was refunded as they got the unit in ok. I telephoned Appliance planet on 7th November who advised me it should be refunded back onto my Bank Card by the end of the following week. I telephoned on the 14th November to be told they would contact the warehouse and that it should take 3/5 days to sort. I telephoned again on 21st November to be told they would need to contact the warehouse regarding the return. No promises regarding timing were made at this time. I telephoned again on 28th November to be told they need to contact the warehouse. I was promised a return telephone call and update same day......................

Ordered on a Monday afternoon, chose next day delivery and received it at 11am the next day allowing me to track the order to a 1 hour time slot.

Happy with my cooker hood as it was the cheapest I could find online.

After ordering a cooker hood on the 14th February I discovered it was not in stock after waiting a month for delivery. I demanded a refund which then took over a month to come through. I phoned countless times and was just passed from pillar to post.

In their own terms conditions they state that they don't take payment for 'out of stock' goods but they DID!

The price was competitive but the customer service was TERRIBLE and arrogant. If you order from these clowns check the item is in stock before paying!

What an amazing company! From start to finish they were there to help make my buying process as easy as possible.
I pretty much knew what I needed so I viewed the site for a few suggestions but seeing as it was built-in appliance I was looking for and it's been a while since I had my kitchen first done I needed to get some extra advice. I rung them up, slightly hesitant if they would even be able to help as they don't know my kitchen, but after speaking to them on the phone they were able to offer excellent advice. They were able to advise me on which product was the best one out of a few I had chosen, when they would recieve it if I ordered it that day and an ETA for delivery. I felt confident with what was chosen, so decided to order then and there on the phone. They told me they would ring me back on the Monday when it's due in to book delivery which they did and I had my new Double Oven 2 days later. Fantastic service, would definately reccomend them to any friend looking for a new kitchen appliance.

Looked on line for the product, this was the best price and delivery was free.Excellent product,excellent service

I order most things online now but have never received better service from a company yet.
Im quite fussy when it comes to my house looking mordern and know what sort of things I wanted in my kitchen but they were very difficult to find. I spent alot of time on the phone talking to the very helpful and knowledgeable sales staff who new exactly what I wanted and gave me more than one option for each appliance I needed. By the time I finally decided what I had wanted I had almost left it a bit too late for the installation of my kitchen only having 7 days left and two of these being the weekend. It was a large order nearly £5000 of my hard earned money, but the guy I spoke to on the phone assured me he had checked stock and not to worry. He said he would phone me on the monday once everyhing had come in. Rest assured monday morning I got a call, not from a gentlemen but a young lady who again was very polite and helpful even asking if I had any specific delivery instruction I would like to pass on to the delivery company.
My kitchen was due to be installed friday morning and rest assured all my appliances were delivered thursday as requested and was very happy with the courier who delivered. They kept my update with timings before hand and the two man team who delivered my appliances brought them in to the hall way as requested, unboxed them as requested and allowed me to check them over.
My orginal kitchen was somewhere I didnt like to be. It was dated and tatty. Appliance planet have helped to make my house a home and kitchen which is just a joy to be in.
I would definitely use them again and again and I will always recommend them to my friends.
1st class service

Order Number: 353149
Bought a Fagor induction hob and ovens off them at £1000 plus but when we used the hob for the first time with new purposely bought pans it scratched it, we contacted them for some advice but they never got back to us to discuss it then they ignored us completely. These are cowboys, once they have your money they are not interested, deal with them at your own risk.
As for reply from seller, item was in storage whilst kitchen was being made, yes it was several months but it was fully inspected and tested before fitting.

Ok, so I called Appliance Planet on the 2nd January, and they assured me that would be getting the stock in by Monday (two days ago), so I call them AGAIN today (Wednesday) to ask AGAIN when the fridge freezer will be delivered. We cannot store anything: no milk for cereals; long-life milk is fine but not nice warm, no butter, no juice, no eggs, no vegetables (they just go off within a couple of days!), no meat. Cannot store food. Get it?

So I call again today and say "you said it would be delivered to you on Monday, when will it be delivered to me"? And you say "oh, we are still awaiting delivery". And I'm like WHAT? And you say "hold on - I'll just call the manufacturer". Then they give my mum a call (I requested you change the number on the 2nd when I spoke to you). It turns out there is a manufacturing problem and it won't be delivered until the 26th January!!!

Now, what on earth prevented you from finding that out earlier instead of fobbing me off with excuses? We had a van hired - we could have just gone and bought one instead of suffering for almost a month now without being able to store food. The reason we didn't was because I had bought one from you already.

I am so incredibly unhappy and angry you would not believe.

I have now cancelled my order, and have bought a better, similar model for less money from somewhere else.

And there is no button that I can see (and I have looked!) that tells me that there is a week delay over the Christmas period. I did look very hard when I ordered the fridge/freezer from you.

i am so happy i contacted appliance planet after another company delayed my order for 2 or 3 weeks on a thursday morning. My plumber and electrician were booked for the tuesday morning the next week!!! Brilliant Appliance Planet had my item in stock and the order was placed very quickly over the phone assuring me delivery will take no longer than 2 days. As promised i received my package on the saturday morning reassured that all could be installed on the planned tuesday.
Thank you so much for an excellent and rapid service!

Happy with products ordered, one of the items was slightly danaged, problem ressolved quickly and efficiently. Will order more items in September. Good communication throughout the whole order process.

Good company to deal with and offered required product at best price. Delivery date was given and happened on time. However, box wasn’t sealed and items had become lose and slightly damaged – registered this with delivery driver. Only luck that items hadn’t been lost or damaged beyond repair.

My wife and I have just had a new kitchen fitted and needed 5 new appliances: dishwasher, tall larder fridge, tall freezer (all integrated) and two built under double ovens -about £1,800 worth of kit, so we wanted to shop around. We found out who was cheapest but, before ordering we checked some review sites. We soon realised that some suppliers, including high street names, had a terrible reputation. Some didn't deliver on time or even at all(!), some were ok until the appliances were damaged/faulty and then replacement was a hassle.
We decided that Appliance Planet had received good reviews, even if the goods needed replacing and so we ordered through them. They weren't the cheapest -maybe £15-20 more per appliance than the cheapest, but we didn't trust some of the cheapest ones.
Once you've created your shopping basket, give them a call and quote the basket number and they'll give you a multiple item discount code -ours was £54, easily bringing them back into the "cheapest" category. Total delivery was only £20 for everything.
Very helpful bloke on the phone indicated that everything should be available the following week, in time for our fitters to install at the weekend. You can track your order status online with AP so we were worried when the appliances were still shown as "on order" the night before the fitters were to come. Called AP -got through no problem -they said that their supplier didn't have them in stock. They called me back as promised with a revised delivery date for the first three items and the fitters agreed to come back later to fit these.
First delivery exactly as agreed -time slot supplied and driver called to say en-route. AP say that you have to unwrap and inspect the appliances before signing for them, so the driver and his mate stand around and wait for you to scrutinise every inch of your lovely new appliances.
Ovens had to come by second delivery which was same as first one -pretty painless.
It was a major hassle that the initial stock and delivery timings were wrong, but we had left it to the last minute to order. I didn't think that the guy we first spoke to was spoofing me to get the order, just giving an estimate which turned out to be wrong. They stuck to their appointments anyway and subsequent phone calls were very satisfactory.
I'll deal with them again and don't hesitate to recommend them.

After searching the web the appliance i needed was here, original manufacture great product prompt delivery.

The website was clear and easy to use and identified what I needed.

i bought a cooker hood from appliance planet for my rangemaster cooker.it came much sooner than expected and looks great.it was also the best price on the internet and in the shops.i have also bought a splash back from them again great value for money.thank you AP

When ordering my appliance for my new kitchen - an integrated cooker hood - I enquired if the item could be delivered within ten days. I was told that delivery on this item was normally 7-10 working days from ordering. I ordered the item and it was delivered after seven days and the price was matched to beat all competitors. Well done AP.

Ordered a cooker hood from Appliance Planet online, fantastic price, arrived very quickly and on the day stated, would definately use them again.1st class!

I purchased a cooker hood from Appliance Planet after searching for the best price online, I would recommend Appliance Planet for their quick delivery and competitive prices, would use them again.

I ordered a De Dietrich hob from Appliance Planet - they had stock and were the best price available on the net.

It arrived 2 days later in perfect condition in its original packaging.

I have nothing but praise.