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Appliance City Reviews 

46,704
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 4,038 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online ordering process is completely straightforward, while praising the highly competitive prices and fantastic range of kitchen appliances available. Buyers are exceptionally pleased with the remarkably fast and professional delivery teams who handle large items with great care and efficiently remove old packaging. However, some customers also noted occasional issues with unexpected delivery delays, communication gaps, or receiving slightly damaged items that required lengthy replacement processes. A small group of people described frustrating situations involving unhelpful courier service, unexpected appliance removal rules, or missing installation assistance when setting up their new machines.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrival times and polite... See more

Product

Clients share positive opinions on product quality, frequently praising the fantastic performance and... See more

Service

Customers consistently note positive experiences with service, highlighting that it is prompt, efficient, and... See more

Staff

Customers had positive experiences with staff, frequently describing team members as exceptionally helpful,... See more

Price

Consumers find price to be positive and consistently report great value and competitive rates compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From online order to delivery everything went smoothly! The Samsung series 9 smart fridge freezer was a lot cheaper than other companies and then an online discount was offered too which made it ev... See more

Company replied

Rated 5 out of 5 stars

Great experience. Put together a multi-buy quote and they replied the next day with a roughly 10% discount. They were already on-par, price wise, with everywhere else, so the 10% was a massive bonus.... See more

Company replied

Rated 5 out of 5 stars

I ordered a Miele dishwasher on a Sunday afternoon and it arrived on Tuesday morning! Miele is a name that I trust as my previous dishwasher from Miele was about 18 years old and had been no trouble... See more

Company replied

Rated 5 out of 5 stars

We viewed a fridge freezer at a leading high street retailer, but they had no stock (display model was scratched). We sourced the exact same model from Appliance City online and from order to delivery... See more

Company replied



Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

About Appliance City

Written by the company

Appliance Experts!

Appliance City are one of the UK's largest independent appliance retailers. Based in Nottingham, Appliance City have almost 40 years’ experience in the white goods industry. Shop a wide range of appliances including American style fridge freezers, range cookers, washing machines, dishwashers and much more! Browse the biggest and best brands from LG and Samsung, to Miele, Bosch and AEG.

You'll also find a great selection of the latest TV's and soundbars at Appliance City to elevate your home entertainment. Plus a wide range of small appliances and floorcare including robot vacuum cleaners.

Looking for multiple appliances? You can make great savings on package deals using their bespoke multi buy service. From delivery through to installation, Appliance City offer a range of services to ensure your order runs smoothly.

Visit the showroom in Nottingham to view over 30 range cookers and a whole host of the latest laundry and refrigeration appliances. You can also click and collect your order from the Bunny showroom. Not local to Nottingham? Speak to one of their appliance experts over the phone for help and advice six days a week.

Rated as 'Excellent' on Trustpilot with over 40,000 reviews, you can shop with confidence at Appliance City.

Reasons to Shop at Appliance City

Written by the company

FREE Standard Delivery
We offer FREE standard delivery to the majority of mainland UK postcodes. *Please note that due to external carrier fees, some postcodes will incur a small fee which is calculated at checkout.
Great Promotions
At Appliance City we always have fantastic promotions available! From cashback offers to gifts with purchase, you can always find added value on our promotions page.
Installation Services
Need a new appliance and also want it installing? The good news is we have a range of installation services on offer if DIY isn't your thing.
Over 35 Years of Expertise
Our sales team have a wealth of knowledge and expertise to help you find the right appliances for your new kitchen.
Visit Our Showroom
Our Nottingham showroom showcases a wide selection of range cookers, American style fridge freezers, washing machines and boiling water taps, plus much more!

Contact info

Promotion box for Appliance City

Multi Buy Savings

Make huge savings when you buy multiple appliances at Appliance City.

4.7

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(46,704)

3,713 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quick delivery

Good quick delivery.
Quality product
Good price

14 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.

Rated 5 out of 5 stars

Good service

Good service

15 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your 5-Star Review!
We really appreciate your positive feedback.

Rated 5 out of 5 stars

Nice experience

I had a very nice experience, as the order was processed and delivered very quickly, and Appliance City also works with a very good delivery company - the guys were very helpful and polite. Appliance City shared all the required information for accessing the property with the delivery people - will buy from them again.

15 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience, and we'll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Great service!

Ordered a fridge/freeer and was able to select a delivery date myself. It arrived very well packed and was handled with great care by the delivery company. I had not previously heard of them, buy would happily order from Appliance City again. Their prices are competitive too.

15 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience, and we'll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Fridge freezerFrom start to finish the service was…

From start to finish the service was great. Liam was so helpful when ordering the fridge freezer and the delivery boys were friendly and respectful of my property.

14 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.

Rated 5 out of 5 stars

Excellent appliance and super quick…

Excellent appliance and super quick delivery . .
Thank you !

13 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.

Rated 5 out of 5 stars

Good service around

Order went through easily and delivery was on time with a telephone call 20 minutes before arrival. Delivery men knew what they were doing and helpful.

14 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and communication from Mark from helping with the order to keeping me updated on delivery.

13 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience.

Rated 5 out of 5 stars

Competitive and an excellent service

Appliance City were the cheapest retailer for the fridge freezer I was looking for on-line. I hadn’t used them before so was a little wary. I needn’t have worried, the ordering process was easy, their communication was great and the two delivery drivers were excellent. I would certainly recommend Appliance City based on my experience.

14 July 2026
Appliance City logo

Reply from Appliance City

Thank you Paul for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience, and we'll be sure to pass your kind comments on to the team.

Rated 4 out of 5 stars

Great service

Although there was a slight hiccup with the delivery date, the actual customer service was great. Helpful, polite and friendly. Delivery people were very informative and installed the appliance easily.

24 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your Review!
We really appreciate your feedback and thank you for taking the time to share your valued opinion.

Rated 5 out of 5 stars

American Style Fridge Freezer - Great Service

American style fridge freezer arrived on time, was unpacked and old taken away without any hassle.

16 July 2026
Appliance City logo

Reply from Appliance City

Thank you Mr Fleming for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience.

Rated 5 out of 5 stars

We viewed a fridge freezer at a leading…

We viewed a fridge freezer at a leading high street retailer, but they had no stock (display model was scratched). We sourced the exact same model from Appliance City online and from order to delivery everything was seamless and professional. Price was very competitive too. The delivery team (Karl and Carl) were very cheerful and helpful too. We Highly recommend this company.

16 July 2026
Appliance City logo

Reply from Appliance City

Thank you Mr Potts for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience, and we'll be sure to pass your kind comments on to the team.

Rated 3 out of 5 stars

Appliances are great but very let down…

Appliances are great but very let down by the delivery, This was arranged by yourselves so is on you as a company.

14 July 2026
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Reply from Appliance City

Thank you for your Review!
We really appreciate your feedback and thank you for taking the time to share your valued opinion.

Rated 5 out of 5 stars

Helpful respectful delivery guys

Helpful respectful delivery guys

14 July 2026
Appliance City logo

Reply from Appliance City

Thank you Helen for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience, and we'll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Great experience

Great communication. Very helpful. Delivery was quick. A very smooth process. Love my new appliances and they were very competitively priced.

16 July 2026
Appliance City logo

Reply from Appliance City

Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience, and we'll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Great product

Great product , competitively priced and very quick delivery

14 July 2026
Appliance City logo

Reply from Appliance City

Thank you Janice for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.

Rated 5 out of 5 stars

Second appliance this month and the…

Second appliance this month and the service second time was just as good as the first time!

16 July 2026
Appliance City logo

Reply from Appliance City

Thank you Wayne for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience, and we'll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

The lads who delivered the American…

The lads who delivered the American fridge freezer, so good!!

15 July 2026
Appliance City logo

Reply from Appliance City

Thank you Steve for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.

Rated 5 out of 5 stars

Efficient service do what they say they…

Efficient service do what they say they will

14 July 2026
Appliance City logo

Reply from Appliance City

Thank you Carl for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion. We're delighted to hear about your experience, and we'll be sure to pass your kind comments on to the team.

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