Apowersoft Reviews 241

Worst experience trying to use this so called free screen recorder. It used to work well a year ago and now it is ridiculous. Not free at all and does not do anything it is supposed to, regardless of downloading the app as requested which I didn't have to do a year ago. I do not recommend you wasting your time with this .

I have bought ApowerPDF in 2020 and all in all I have been satisfied with there product. It is a fairly expensive product for few functions.

My biggest concern now is that some time back, they changed licence activation from a key to a login, and now I need to enter username and password several times a week, when using there product. It is really annoying!

Good customer support - responsive and accurate

Dear Apowersoft Team,

I’m interested in purchasing the ApowerREC Business Version, but I have a few concerns I’d like to clarify before moving forward.

On your website, the Business section states: “Buy once for life-long free service and upgrade.” However, I noticed that features like the Teleprompter and ShowKeybor are listed as paid add-ons. This seems to contradict the promise of lifetime free service and upgrades.

Could you please explain what exactly is included in the “life-long free service and upgrade”? Are these features excluded from that promise? I want to ensure there’s full transparency before making a purchase, as the current messaging feels misleading.

Looking forward to your clarification.

Best regards,
Reply :-Dear Harish,

Thank you for reaching out and for your interest in ApowerREC Business Version. We appreciate your attention to detail and are happy to provide clarification regarding your concerns.

We sincerely apologize for any confusion caused by the messaging on our website. The statement “Buy once for life-long free service and upgrade” refers to lifelong complimentary technical support and ongoing updates for the core software. However, certain advanced features such as the Teleprompter and Show Keyboard are newly developed add-ons with higher operational and development costs. These features are offered as optional paid upgrades and are not included in the base Business Version package.

Please rest assured that the core screen recording functionality remains fully accessible and unaffected. The features included for VIP users are clearly indicated within the software interface to ensure transparency.

We truly value your feedback, and we will forward your comments to our development team for further consideration. Our goal is to continuously improve both our product and communication to better meet our users' expectations.

If you have any further questions or need additional assistance, please do not hesitate to let us know. We are here to help.

Thank you for your understanding and support.

If you have any further problems or concerns, please feel free to contact us again.
Apowersoft is committed to providing simple, creative and easy-to-use software to people around the world.
Best regards
Una
Apowersoft Support Center

The recorder is simple but good enough. I have just cancelled after five years because I lost access and there is no response from the help desk.
I spent an hour trying to restore access.
I lost access already in March in a separate incident and was just lucky to get it going again. The login process is totally intransparent.
Maybe it is that I am registered on two devices. But there is no way to find out if that is it except by spending time on trial and error. Response from the help desk was existant in March, but helped me only in my trial and error. They do not give you a new code to register, which would be the easy way. The old code does not do it any more.
In short: the worst contact with a corp for a long time. About the level of the bad end of crypto...
On to a new provider.

Sofware for unlocking used ipad with old icloud connection did not work and their support just said I have to buy a licence again.

Software crashes, laggy performance & lazy, lying customer experience.

Other than that I suppose the Apowersoft suite is alright. But the tools are way behind the technology wave now & the support is laughable.

AU$50 a month for this rubbish that fails to connect along with the interface that's set for a mobile only and not a PC screen? I haven't paid for a setup and I'm not going near it

REFUND REQUESTED, AGAIN! WARNING TO NEW POTENTIAL BUYERS: They couldn't care less! No support, and NOT RESOLVED. Still! the software "HANGS" if you touch anything, too fast, stops responding! Have to shut down, and restart. A hundred times in a day!! For goodness sake, guys, if you're it people, surely? You can fix this error in last 5 years!! NO RESPONSE WHATSOEVER! I've made a new refund claim! NEVER AGAIN.

Scammers. I paid a lifetime license and now they want me to pay again justifying the software has gone through multiple updates. Don't trust them!

Horrible and frustrating customer support resulting in the inability to activate a new subscription which ended up wasting hours of my time and required me to demand a refund.

I have been a customer for several years. I paid for and received a confirmation of a one year renewal. However, when I tried to use the program, it would not recognize that I had renewed and kept asking me for an activation code. Support had me try half a dozen ways to get the program to work. I took numerous screenshots which I printed to pdf and attached to the email chain (support refuses to call and support phone number does not work) but rep told me she did not have the ability to review email attachments. Finally, after 12 email exchanges I gave up as the rep was simply ignoring my requests including my final request for a refund.

My recommendation is to use a different company for screen recording.

I want to add that I started the verification process, but trust pilot wants me to send them a copy of government issued ID including a scan of the bar code on my license and I decided against providing such to them as it could easily be used to steal my identity.

Their misleading website claims that within the software there's basic editing, and the ability to change resolutions, frame rate etc... NOT for the Mac version. Subsequently I spent over a week trying to get a refund with no reply.

TIP - In desperation I emailed "Paddlesoft" their payment provider, who refunded within 2 hours.

STOP CHARGING MY CARD!!!!!!!!A**HOLES!!!!

Disgusting business model.
I downloaded it to record an important meeting and at the end, when I was about to save the recording, it said that I have to upgrade, otherwise, it'll only record 1 minute.
So I lost the entire meeting.
Vultures.

Covering a watermark with an even more obnoxious flickering box seems worse to me, but if thats what you want, this is the app for you

I have ordered with them from last week but there was no confirmation or feedback, don't know that they still work or not. But this is not professional.

My one star experience in not with the Streaming Audio Recorder program, but for the lack of real genuine support needed when there is an obvious bug in the program itself. your many copied replys of: Reply from Apowersoft
Mar 26, 2023

Hello. I am sorry for the late reply. Thanks for contacting us. For faster response, you can contact our live chat support through our website . You can also contact ft.com and tell us some details, we will help you there. unfortunately is not what in reality happens.

I have only used Apowersoft's Streaming Audio Recorder. Over two years, the searches have provided a number of dud leads, items that won't download. Perhaps over the last six months, the number of leads that work has shrunk, maybe to one in five. These either come up as "Failed" or have the status of "Downloading" but remain on zero.

I contacted Customer Support a few months ago and they suggested reloading the app, but this has made little or no difference.

It appears that Apowersoft does not check that leads are still working. Would this be diffciult to do via a program designed specifically for this?

Updated February 2026: I have reduced the stars from three to one. 1) The search function has become far less useful. 2) The number of duds - tracks that won't download, is now 95%+. 3) My email to the company about 1 & 2 sent four daysa go has not been answered.

I do not believe this company exists anymore. I purchased the recovery product 5 days ago. Immediately ran into issues. Sent numerous messages to the company and received zero responses. Also there are no reviews since 2020.