ANWB Reviews 

Super knowledgeable! Fast service (took 20 min from time of call to when someone was there to help me. He fixed the problem right there. He knew what the problem probably was just from my description. The person I talked to at the Volvo dealership did not give me that advice.

Very professional

The worst Service Ever// they are very committed when it is matter of payment date,, but when it matter of car broken service they Sucks, 100 Questions + delay of response+ late action… They really Suck

10/10 Did not this reaction from ANWB.
Their policy says if it isn't fixed within 48 hours you get replacement vehicle, my Dynamo broke so the car wont go anywhere, they charge it so it can faster go to the garage, then they said, you can't get a replacement vehicle and do not care to explain where this would be on their policy, if you ask me, you advertise it big on your site? Even it says there if not fix within 48 hours you get replacement for 1 day, then you definetly should hold up your promise/policy. Their customer service with the people from Suriname sucks, they clearly do not want to help you and just be done with you, and go back to their permanent coffee breaks

Our experience couldn’t be worse.
At 4am of Friday night/Saturday morning, our car started to rattle in Germany. Called ANWB, waited (reasonably) 2 hours to be picked up by tow truck. The tow truck drops us at a garage that, we find out only once we are there, doesn’t open until Monday. We call back ANWB, nobody knows anything and no other garage in the area is open. They want to fix us a rental car. We wait at the garage from 6am until 2pm without hearing anything, just that they were fixing us a rental car. At 2:30pm we call again and they finally tell us the address of the car rental. We get a cab to the rental store only to find out it’s been closed from 12pm. Useless company, the customer service is fantastic, they were very helpful and should definitely get paid more than what they get, BUT the service we received and the constant not knowing of information and the infinite wait just ruined it all.

Poor service . I called for assistance and i was not on emergency so i helped them to stay in waiting for 1 day and next day they said my request cannot go ahead as i have to change my monthly plan. Diffrent agent gave me different reply and at the end told me to go soemhwere else. Pathetic experience

My first time using a service I paid for years. As I right this I am sat on the side of a road in motorbike gear in 32c heat for 5 hours. No one has come I keep being told 90 minutes. You should be ashamed as a company. And now you’re lying about what time you got to me that totally isn’t true. I have photos of the bike being loaded up in pitch black it doesn’t get dark till 11 o’clock at night.

I have been driving since 1998 without any issues with insurance, but ANWB is charging me 140 euros for a Seat Ibiza 1.4. This is unethical business practice as they claim they cannot find my data, yet they have all the necessary information for payment. I do not recommend this company to anyone unless you are willing to give away your hard-earned money.

Additionally, I was informed by ANWB that my insurance history from Portugal was not accessible in the Netherlands. This is false, as information is shared across all EU countries. I feel deeply disrespected and discriminated against because I have also learned that some companies use this "tactic" to exploit immigrants like me. It is shameful, and I will not remove this statement as the company is acting without ethics. Shame on them—it is truly disgraceful.

And I already talked to someone from ANWB and that reply is only to make it look like you care. It's a standard response to negative but factual reviews like this one and many others.
Want another example? I made my insurance on May 28th and paid for it, on June 3rd they charge me again full price and 12 of june again but with a surcharge claiming not to be able to access my history. So unless ANWB does their job properly and give me my money back and a fair price on my insurance, I will cancel my insurance on ANWB and tranfer it to a serious business. Thank you very much (for nothing).

I am writing to file a formal complaint regarding the handling of my roadside assistance request, case number 25053052997.

I was forced to wait for approximately two hours for assistance. Initially, I was told there was a high volume of calls, but this is not my responsibility as a customer. Later, I was informed that a vehicle had been dispatched, but then ANWB cancelled the assistance. As a result, I had no choice but to cancel the call myself.

I am extremely dissatisfied with this process. Today is Friday, and I urgently needed to get my car to the garage. Due to your two-hour delay and eventual failure to provide service, I was unable to do so. Since garages are closed over the weekend, my car's repair has now been postponed to Monday.

The problem with my vehicle had been clearly stated in the case details: the gear cable had snapped, the gear was stuck, and the vehicle was immobile. Even in such an urgent and non-operational condition, assistance was not provided. As a result, I was deprived of the use of my car for at least three days, and I had to arrange transportation to the garage myself under very difficult circumstances.

What a nightmare. You ask a question. Somebody answers. By the time you reply a new person on he other side is responding but has not read the previous chat So you explain again. By the time the other side reads, it is a new person again, and this continues and continues. Their answers are purely focused on getting rid of you again, not solving the issue either. Absolutely hopeless!

None of the issues have been resolved. I logged another clarification on whatsapp, emailed a complaint and send a letter by post to the executive team, see if that finally wakes up some people

Stay away from this company they do not tolerate english speaking customers providing everything in dutch and when you ask if they can please communicate in english they let you know that they are a dutch company and any written communication will be in dutch.

I'm an expat applied for vehicle insurance and gave them my amount of claim free years that was driven in South Africa nowhere was it stated that they do not accept foreign claim free years and if they did state it I could have missed it because everything is in dutch.

My insurance got cancelled I need to pay extra because according to them I dont have claim free year but I did obtain a claim free years confirmation letter from my previous insurer.

They was also so kind to let me know that for applying for insurance in the future I would need to state that I was denied insurance in the past. So ANWB also negatively impact me for future insurance applications.

I will never recommend them.

I bought a year subscription and after a year ask to not prolong. Even that they sent bill to me and after few month claim me via collecting agency. Quite weird

I wrote a review on ANWB some days ago to which an employee (or a bot) replied suggesting me to write on the FaceBook page of the company.
Result: ZERO!!
After entering all the details, no operator responded.
I waited for 2 hours now.
My problem is still that the money is taken from my bank account but I have no membership nor services.

I tried to message their customer service via whatsapp and I was forwarded to Elise. Unfortunately she didn't even bother to anser my last question and just left. I found it very unprofessional not to mention you can sense with her replies that she is not that accomodating. Very disappointing. I usually don't make bad reviews. I will still give 2 stars because of some information that she answered.

This company deliberately makes cancelling subscriptions difficult to keep charging customers. Avoid them, or you might find yourself paying for a service you don't want. I see many others have already warned about this. I regret not checking the reviews sooner. :(

Cancelled the plan online less than 14 days after starting it, got an unclear email confirming the cancellation. ANWB website was showing no active subscription for me! And now I receive an invoice for the next month of my "cancelled" subscription. On the phone, they say that they cannot do anything because I'm calling more than 14 days after the start, but normally I wouldn't have to call at all, they should have just cancelled the subscription.

I am very disappointed with ANWB Insurance. After an accident in the Philippines, I was assured my travel insurance would cover all health costs. I submitted all required documents over two weeks ago and have followed up multiple times with no response.

I've also emailed to cancel my insurance and received no reply. This lack of communication and support is unacceptable.

If this issue isn’t resolved promptly, I will file a complaint with Rijksoverheid. I urge ANWB to address this immediately. I caution others to reconsider trusting ANWB for their insurance needs.

ANWB driving school does not care about the bad reviews!
They do not schedule classes for the good of the client but in a way that benefits them the most no matter if you are Dutch or an expat.
They are not flexible in their cancellation policy. If you cancel the class only once without knowing the cancellation period, they will take your money, no matter if you are Dutch or an expat.
I do not recommend to anyone to enrol in their school.

Warning: Poor Service and Overcharging from ANWB

I’ve had an extremely frustrating experience with ANWB and I want to share it to warn others. Here’s what happened:

1. Overcharging Due to Incorrect Claim-Free Years:
I initially reported 10 claim-free years, which resulted in a lower premium. However, after providing a claim-free certificate from my previous insurer in Spain, they adjusted my claim-free years to 4. As a result, my premium has been significantly higher than originally agreed upon. Despite this, I was told I would receive a refund of €325.25, but they’ve kept part of the additional payment, claiming it covers my coverage since August 29.

2. Unexpected Charges:
I paid €91.73 for the first month, followed by €81.45 for the next two months. Then, I was charged an additional €439.05 for the adjustment in November, and €227 more on November 28. My total annual premium is now a shocking €2733.48.

3. Unfair Charges for 3 Months of Service:
In total, I’ve paid €839.68 for just 3 months of service. After the claim-free adjustment, they have refused to return the full additional payment I made, which has been unreasonably high given the service I’ve received. Their refusal to refund the full amount and the ongoing overcharges have left me extremely dissatisfied.

Has anyone else faced these types of issues with this company?