Anglian Water Reviews 

I had a bit of a suspect bill (higher than expected) so I contacted the WhatsApp helpline and got through to Madeline who was incredibly helpful and asked all sorts of questions about my usage. She arranged an engineer to come by to check everything out and also put a stop on my bills. Easy, swift and convenient to use and a lovely interaction with madeleine really put my mind at ease!

I was moving back into my property after renting it out. I was given option to call (I hate speaking on phone i get all muddled up) or option to WhatsApp. I chose the WhatsApp option. Sent them my enquiry, they replied to get on with day and would reply when someone available. About 30 minutes later had lovely guy called Mathew helping with my enquiry. Within 20 mins everything was sorted.
I had had a previous account, so it may take slightly longer if completely new.
I would highly recommended this service.
Thanks again Mathew

What are you up to AW? Your website says the leak has been fixed yet there are roadworks noisily taking place that disrupted the sleep of local residents last night! Why can’t you act with a bit more respect to local residents?

Brilliant customer service, Mathew made it easy, thankyou very much

Needed to sort details out for moving house. Kyle sorted on WhatsApp was straightforward and easier than waiting on the phone for ages.

The WhatsApp conversation was seamless, and my query was easily resolved. The agent I chatted with 'Kyle' was quite helpful in resolving my issues and he was patient with my numerous questions.

Emily couldn’t have been more helpful on What’sApp, problem solved with a handful of messages. Super efficient, helpful and friendly customer service.

Polite and friendly interaction with Madeleine, dealt with my query quickly and efficiently. Very good

Super efficient and very helpful sorted my question very impressed thank you Alisha

Chloe was amazingggg she helped me so much and was so understanding!!

Problem with my meter and been billed crazy amount, like £500 for a couple of months. Three increasingly annoying phone calls, three different people, each told me they would ring me back. 6 weeks gone by in total. By the end it was so you will 100% ring me tomorrow at 4pm etc. etc. still nothing. Have to start again each time. Completely unacceptable. Last guy's name was Lubanzi, please feel free to fire him.

If I could give less than 1 star I would. They changed my meter and then my shower stopped working properly. A plumber confirmed it was a stone from the mains that lodged itself in the cold water cistern float valve causing the fill of the cylinder to slow and therefore cause fluctuations/imbalance in the shower performance.

Because I employed a private contractor and not someone on their “approved list” I was not eligible for any form of reimbursement.

Charlatans!

Matthew was very helpful

Great customer service

Great quick customer service via WhatsApp can’t fault them

Alisha was so helpful today . She sorted out my account queries swiftly and answered all my questions.
Overall it was a good experience.

Madelaine was today wery helpfull and sorted all my quarries.
I used watssapp and it was fast

Absolutely appalling treatment and customer service received from this company. I have been hounded and harassed for months with phone calls looking for someone who isn't me. Either intentionally or unintentionally, a customer has given them my telephone number and his account is in arrears. I have explained to countless people over the phone that this person has given them the wrong number and they tell me I won't be contacted again but a few days go by and I receive another call. They clearly do not abide by GDPR regulation as despite telling them repeatedly that I am not the person they are trying to contact, I keep receiving messages with his full name and account number so I would think twice before using a company like this with such a blatant disregard for keeping people's personal data secure. I have asked to speak to a manager and nobody is ever available. I have asked for my number to be removed and they said I don't have permission to ask them to do that as I'm not an authorised person on this account! I have been dealt with abhorrently, the last lady I spoke to on the phone was so dismissive and rude. I do not know this person and I have never had an account with Anglian. I am on maternity leave with a young baby being constantly hounded about a debt that isn't mine. I will be seeking advice from a solicitor as this level of harassment is criminal.

Kirsty helped me set up my anglian water account and helped me set up a direct debit for my new home and she made it extremely easy and straight forward, it’s my first time moving and I feel relieved knowing my water is set up, and was done so quickly!