Good service. I had some issues with my order. Felix from the customer service team helped solve the issue fast and warmly followed it up. Thanks Felix!
Company replied
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See what reviewers are saying
I purchased a Ferm Living Kona Bookcase from AndLight for over £500. Within a week of placing a dry plant pot on the surface, a permanent dark stain appeared on the veneer — suggesting the surfa... See more
Company replied
Great prices, great service and fast shipping! I received a lamp from &Tradition which was bent, probably something stood on it during transport or it got jammed between some heavy packages. I ma... See more
I Bought a pair of shelves and they were packaged nicely and arrived quickly. But sadly despite the good packaging, one arrived a bit damaged and it was in a place difficult to fix. I reached to the c... See more
Company replied
Company details
Written by the company
ANDLIGHT - Your Home Should Feel Like Home. Hos AndLight forener vi æstetik, kvalitet og funktionalitet i et kurateret udvalg af belysning, møbler og boligtilbehør fra nogle af verdens mest anerkendte designbrands. Vi er stolte af at være en autoriseret forhandler af både klassiske og moderne designikoner - med fokus på både private kunder og professionelle indretningsprojekter. Vores mission er at inspirere og rådgive vores kunder med faglig ekspertise, personlig service og god kvalitet. Med base i København stræber vi efter at levere en gennemført oplevelse fra første klik til færdigt indrettet hjem.
Contact info
Nelson Mandelas Allé 16, 2450, København SV, Denmark
- 44 44 62 44
- info@andlight.dk
- www.andlight.dk
3.7
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Abysmal customer service
Abysmal customer service
I ordered a chair from andlight and when it arrived it was the wrong product. I wrote an email and then followed up with a phone call. On the phone there was no apology for their mistake, only confusion, I was told I should send photos of the wrong product then would receive a returns label and then (finally) the right product would be shipped out - frustrating as this process could take some days, so I asked if I could bring the product directly to their showroom and then the correct product could be shipped out. I was met by an apologetic worker in store who apologised for their mistake, however, I was then told that in fact they do not have the product in stock at all and it is in fact on backorder. It would have been great to have been told this information on the phone and I could have processed a return before making the journey across the city
11 May 2023
Unprompted review
Reply from AndLight
Dear C.M.,
Thank you for your feedback and reaching out.
We are sorry to hear that you are not satisfied with the service and lack of understanding and sorrow from us on the phone. We can assure you that it was not our intention.
The reason you were asked to send pictures is that we need to have confirmation it is the wrong product. It is a part of our procedure regarding wrong deliveries.
We only have specific products in stock in our showroom – which unfortunately does not include the chair in mention. We therefore informed you that the correct chair would need to be shipped. It is very unfortunate that the chair then was not in stock.
We recognize that this error has caused you inconvenience and we are very sorry about that.
We always strive to provide the best possible service to our customers, and we recognize that you have not received so.
You can at any time reach out to us on phone +45 44446244 or email info@andlight.dk, if you have any questions.
Best regards,
Team Andlight.
Super god betjening -tak
27 January 2023
Unprompted review
Reply from AndLight
Hej Grete - tusind tak for din flotte anmeldelse!
Det er en fornøjelse at høre, at du har fået en super god betjening🤩
Skulle du have brug for andet i fremtiden, må du endelig række ud til os.
De bedste hilsner
Maria - Andlight
bad service, high return costs
I tried to order a lamp but 3 attemps with paypal and 4 attemps with credit card did not go through (I buy a lot online and normally NEVER have these issues). I however received an orderconfirmation with bankdetails for payment and another link with a payment link (which I DID NOT touch). I than bought on another website (Ambiente Direct) which was way cheaper and sold the exact same product with excellent service. Than 5 days later I received a shipment confirmation of the original order. My attemps to stop the delivery did not work since the company told me that once it is out for delivery they can not do anything anymore. I than wanted to return the lamp and asked for a return label, which I they wanted to charge me 25 Euros (!!!) for. I told them that there must be an error and asked for a free refund which unfortunately was not granted! So better buy at another store with more secure payment systems, cheaper prices and better service.
Just to inform you taht things even got worse when I returned the item since the amount I paid was 259 Euros but the amount that was credited after I returned the item was 196,69 Euros. So I have to do another round of calls and investigations to get my full refund - which I have not yet received to this day!
19 January 2023
Unprompted review
Reply from AndLight
Dear PEGGY.
Thank you for sharing your experience with us. We take all feedback seriously and are deeply sorry to hear that your shopping experience with us did not meet your expectations.
We understand that it can be frustrating when payment attempts fail, and we apologize for any inconvenience caused. We have a team dedicated to ensuring that our payment systems are secure and efficient, but unfortunately, occasional issues can occur.
We want to clarify that one of your attempts did indeed succeed, and we did forward an order confirmation to your email address as well, confirming that your purchase was successful. If you did not receive it, we apologize for any confusion caused. It may be possible that the confirmation email landed in your spam folder.
Regarding the shipment of your order, we understand your frustration that you were unable to cancel it once it was handed to our shipping provider. While we do our best to accommodate our customers' requests, unfortunately, there are some limitations beyond our control. We apologize for any inconvenience this may have caused.
In regards to the return process, we understand that our return policy did not meet your expectations, and we apologize for any confusion caused. We will certainly review our policies and investigate how we can make the process smoother and more customer-friendly in the future.
Thank you again for your feedback. We value your business and hope to have the opportunity to better serve you in the future.
Sincerely Team Andlight.
Super god service og hurtig levering
18 January 2023
Unprompted review
Reply from AndLight
Hej med dig
Tusind tak for at tage dig tid til at anmelde vores service. Det er en utrolig stor glæde at vide, at vi har leveret en super god service🤩
Vi står klar til at hjælpe dig igen.
De bedste hilsner
Maria - Andlight
Super!
I ordered a lamp but unfortunately when I received it I found a little crack. The service was perfect, they sent me another product in less than a week. Very kind, very speedy, I truly recommend AndLight. Thank you again!
17 January 2023
Unprompted review
Reply from AndLight
Hej Caterina
Thank you so much for your kind words a few years ago! We’re sorry to hear about the crack, but we’re glad we could quickly resolve the issue by sending you a replacement. Your recommendation means a lot to us! If you ever need anything else, we’re always here to help.💡
Wishing you a nice autumn!
Best regards
Maria - Andlight
Good prices and fast delivery
7 December 2022
Unprompted review
Reliable Service
I ordered a floor lamp from AndLight, to use in a bedroom. The product arrived well packed within the time frame promised and is of excellent quality. I ended up ordering another lamp for a different room since my first order went well.
1 December 2022
Unprompted review
Delivery keeps getting postponed
Delivery keeps getting postponed! My delivery has been postponed soo many times and now I can first expect it in January (if it ever happens).
22 November 2022
Unprompted review
Reply from AndLight
Hi Admir,
Thank you for your review.
We are of course terribly sorry about the delays. Some of our products are order items - meaning that we have to order them from the supplier, as we do not have them in stock.
Sometimes the suppliers experience delays, which can be due to a number of reasons, eg. material shortage, shipping complications, etc.
Unfortunately, we cannot procure the products faster than the manufacturer allows us. I am sorry that it happened to you, and I know it must be frustrating to have the order delayed several times.
I hope that you are not too deterred from ordering from us again. Please let us know, if there is anything we can do for you, as we of course want you to have the best possible experience with our services.
Kind regards,
AndLight
Excellent buying experience
For me - this was a great experience. Ordered a Muuto Pull Lamp to the UK, knew it would come with an EU plug.
Could see the item was in stock. Got the order confirmation straight away and a shipping notification the next day. It took 4 or 5 working days, but this was handed over to Parcelforce and delivered.
Item pristine - just as wanted. Great price too - would definitely use this shop again. Thank you!
15 November 2022
Unprompted review
Received a faulty lamp, got sorted quickly!
Great prices, great service and fast shipping!
I received a lamp from &Tradition which was bent, probably something stood on it during transport or it got jammed between some heavy packages. I made a ticket claiming I wanted to receive a new lamp. Contact with costumer service and the Claimteam was fast and very friendly, also on the chat the reply’s where quick and useful.
Today (3 days later incl the weekend) I received a return label and the notification that a new lamp was being shipped today.
12 July 2022
Unprompted review
No adequate returns, be careful
If you order from Germany, on .de website, you anyway should send the return to Denmark.
It’s not free and will cost you €15, and DHL couldn’t deliver on their address. You you will never get your money back, even they advertise 365 days return!
4 July 2022
Unprompted review
Reply from AndLight
Dear Anastasiya K,
Thank you for your time writing a review.
First of all, we are sorry to hear that you have had a poor experience when returning a product to us. The reason why your order needs to be shipped to Denmark, is because we’re a Danish company with location only in Denmark.
It is correct that the return fee is not free. We also state in our terms and conditions, that the customer must bear the direct costs in connection with the return of the item. We understand that this can be a pain, but this is unfortunately the terms as of now.
We often receive return packages from DHL, so of course we are sorry to hear if you are experiencing trouble with this. With that being said, we are more than interested in accommodating your request and help you with your case.
Please reach out to us on info@andlight.de or by phone on +45 44 44 62 44, so we can help you in the best way possible.
All the best
The AndLight Team
Excellent
Excellent - easy to order, fast delivery, good price. I am a happy customer / Michael
18 April 2022
Unprompted review
Ordered a stool which took months to…
Ordered a stool which took months to arrive. Once it arrived it was not what I imagined so I decided to return it. However, &light does not cover shipping costs. This is clearly stated on their webpage, however I had not read the small print in advance, so just a word of warning if you’re not 100% sure the item will be perfect for you, then you can end up paying quite a lot for return shipping to Denmark. If I had been attentive to this beforehand I would have bought the stool from another company, as most companies do not charge for returns.
4 March 2022
Unprompted review
Reply from AndLight
Hi SP,
We’re sorry to hear that you had a negative experience with us several years ago, that is not the service we aim to offer our dear customers.
We’re only now replying to your review, and I simply want to acknowledge your feedback and thank you for sharing it.
We’ve grown and developed since then, and I hope that our current service reflects those improvements.
Wishing you a light autumn 🍂🧡
Kind regards,
Malou // AndLight
Just love my lamp
Just love my lamp - right size, right colour, right price! And the delivery was speedy and safe.
17 January 2022
Unprompted review
Very quick service!
31 December 2021
Unprompted review
Reply from AndLight
Hello,
Thank you for your feedback.
We strive to give the best experience shopping with us, both before, under and after the purchase.
And we are sorry that we have not been able to offer the service off delivering the spare parts you wanted.
We hope that you want to shop with us again so we can prove ourselves from our best side.
Best regards
Rebekka // AndLight
A great shopping experience
Great, I received the lamps with a little delay, but it was worth the wait. Elsewhere, the delivery time was much longer. Very helpful service, immediate response to e-mails. I recommend shopping at Andlight - a very large selection of beautiful lamps.
14 December 2021
Unprompted review
Cheaper and faster than other website…
Cheaper and faster than other website selling the same brands.
10 December 2021
Unprompted review
Great service, price and quick shipment
Seeing reviews mentioning shipment delays and poor customer service I was a tiny bit worried, but my worries turned out to be entirely unfounded.
First I contacted customer service (via chat) to check if my item was available and upon confirmation form a nice man named Carl, I ordered it.
The item (a lamp) was then shipped on Friday - the day of the order - and was with me by Monday mid-day (shipment from Denmark to Poland). So ultra fast.
It was expertly packed so nothing was missing or damaged. I am now enjoying my new lamp - thanks very much andlight!
7 December 2021
Unprompted review
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