Good service. I had some issues with my order. Felix from the customer service team helped solve the issue fast and warmly followed it up. Thanks Felix!
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See what reviewers are saying
I purchased a Ferm Living Kona Bookcase from AndLight for over £500. Within a week of placing a dry plant pot on the surface, a permanent dark stain appeared on the veneer — suggesting the surfa... See more
Company replied
Great prices, great service and fast shipping! I received a lamp from &Tradition which was bent, probably something stood on it during transport or it got jammed between some heavy packages. I ma... See more
I Bought a pair of shelves and they were packaged nicely and arrived quickly. But sadly despite the good packaging, one arrived a bit damaged and it was in a place difficult to fix. I reached to the c... See more
Company replied
Company details
Written by the company
ANDLIGHT - Your Home Should Feel Like Home. Hos AndLight forener vi æstetik, kvalitet og funktionalitet i et kurateret udvalg af belysning, møbler og boligtilbehør fra nogle af verdens mest anerkendte designbrands. Vi er stolte af at være en autoriseret forhandler af både klassiske og moderne designikoner - med fokus på både private kunder og professionelle indretningsprojekter. Vores mission er at inspirere og rådgive vores kunder med faglig ekspertise, personlig service og god kvalitet. Med base i København stræber vi efter at levere en gennemført oplevelse fra første klik til færdigt indrettet hjem.
Contact info
Nelson Mandelas Allé 16, 2450, København SV, Denmark
- 44 44 62 44
- info@andlight.dk
- www.andlight.dk
3.7
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this company
Avoid this company, been waiting over a month for a shade, don’t reply to emails, terrible service, don’t order from the uk.
2 December 2024
Unprompted review
Reply from AndLight
Hi Jason,
Thanks for your review.
I'm sorry to hear about your experience and I would like to understand what went wrong, so I have followed up on your case. I can see that your order was shipped but then returned to us by the shipping company by mistake. Afterward my collogue helped you with a solution so i'm glad to see that we managed to help you out in this frustrating situation.
I understand that this situation was not ideal and I do apologize!
I can see that all your emails was responded to so if you have a request you believed was not answered please get back to me on info@andlight.com so I can follow up with you!
Furthermore, I wish you a great day!
Victoria // Andlight
Absolutely disgraceful and shocking…
Absolutely disgraceful and shocking company, after waiting 7 weeks for a light bulb i chased them to be told that it wouldn’t be delivered. After complaining they said they couldn’t ship it to me so i ask why ate they even online selling and offering delivery if they can’t fulfil it? Shocking please don’t ever buy from them!
20 November 2024
Unprompted review
Reply from AndLight
Hi,
Thank you very much for reviewing our company. We are always happy to hear about every costumer experience, bad or good.
I remember your case and I can only apologize for this process. I am aware that you have purchased a light bulb that we had initially sent and could not deliver to you. Afterwards we were made aware that the amount was below our minimum requirements for shipping to the UK.
This is of course an error in our system that we have been made aware of, and it is a process we are working to rectify.
We apologize for the inconvenience this has caused. I hope you were able to find the light bulb elsewhere.
If you have any questions, please contact info@andlight.co.uk
I wish you a good evening and a happy Christmas
Best Regards
Maria // Andlight
Really happy with the lamps we bought!
4 November 2024
Unprompted review
Reply from AndLight
Dear M,
Thank you for reviewing our company. We really appreciate hearing about all customer experiences. And we are incredibly happy that we had exactly the lamps you were looking for.
If you have any questions, you are always welcome to contact info@andlight.dk
I wish you a really wonderful evening and a Merry Christmas :)
Best regards
Maria // Andlight
What a mess
Avoid. There is a huge mess going on behind the scenes.
Ordered lamps and selected pick up as delivery method. Reached out early to ask for good coordination as I had to hire help due to complex installation. Got anything but.
They changed plans and decided to deliver lamps to my address. Had to make time for staying at home. They changed plans again and I wasted my time. Next, agreed to collect lamps at store. Day for pick up arrived. Plans changed again as they could not find one of the lamps. Days passed. Had to chase them to find the lamps. More days passed.
Lamps arrived two weeks later than planned. Had to cancel appointment with electrician twice for a fee. They ultimately offered a small compensation. I rejected it and decided to leave this review instead.
25 September 2024
Unprompted review
Reply from AndLight
Dear Nicolas,
Thanks for reviewing our business and telling about your experience. We are happy to hear from all costumers, so that we can optimize our costumer service.
We are incredibly sorry that this has been your experience. And we fully understand that this has been a messy process. We can only apologize from our side for the misleading communication and the delay.
If there are any issues with your lamps or questions that you would, might have, we would be happy to help you. Please contact info@andlight.dk
We hope, despite everything, that you are happy with your purchase and your lamps.
I wish you a really wonderful evening and a Merry Christmas :)
Best Regards
Maria // Andlight
Customer Service is AWFUL
Returned a lamp and they botched the return label and had it sent to the wrong address. Had to take two trips to GLS to rectify the information. Finally return gets to the warehouse and they won't refund me because they found a faulty cord. It's a 5500 DKK lamp! 23 emails later and still no refund. Terrible Terrible Terrible.
3 September 2024
Unprompted review
Reply from AndLight
Hi Mimi,
Thank you for reviewing our company - I am incredibly sorry to hear this, as it sounds like a long and messy process :(
I would be happy to help you resolve this matter, if you have not found an agreement or solution with the costumer service.
Please let me know you order number, and I will gladly take a look at it.
We always strive to leave our costumer with a good costumer experience, and I am sorry if you do not feel this has been the case.
You are always welcome to get contact us at info@andlight.dk
Have a very good evening and a happy Christimas
Best Regards
Maria // Andlight
Super customer service
I Bought a pair of shelves and they were packaged nicely and arrived quickly. But sadly despite the good packaging, one arrived a bit damaged and it was in a place difficult to fix. I reached to the customer service and they were very quick and professional. They offered a couple of solutions to solve my issue and my new shelf was delivered the day after. I'd like to offer my thank to the person(s) who treated my case, you were great and I will remember it.
25 June 2024
Unprompted review
Reply from AndLight
Hi Amélie,
Thank you so much for the really lovely review!
It's not fun to receive an item that is damaged and i understand how frustrating it can feel, but i'm really glad to see that you got the help you needed and the solution that suited you the most.
If you need another order or just a great offer, please do not hesitate to get back to me on info@andlight.com.
I hope you have an amazing summer!
Kind regards,
Victoria // Andlight
Don't order from the UK
DON'T ORDER FROM UK -- I placed a large order containing 3 items and I had an issue with 2 of the largest items. The customer service is non respondent and when they respond, not helpful at all. And then you have to pay for the return fee yourself which is hefty from UK to DK. Be careful! Better to find a store in the UK. That's a shame because I really liked their selection but I will not order again
13 June 2024
Unprompted review
Reply from AndLight
Dear Clemence,
Thank you for your feedback.
We are truly sorry to hear about your experience.
According to our system, we have not received any previous emails from you regarding these concerns. However, we are more than willing to assist you. Please reach out to us directly so we can address and resolve your issues promptly.
Your satisfaction is of utmost importance to us, and we are committed to making things right.
Best regards,
Team Andlight
The worst experience I've had with a retailer
AndLight owe me £460 for an item I returned to them on April 26th. I have chased the refund up around five times and 12 days ago was told it had been actioned but I still haven't been refunded. They have now stopped even responding to emails. I've had to raise a claim with PayPal and am wondering if I'll ever get my money back. I think this is the worst experience I've had with a retailer ever. Don't buy from AndLight if there is the slightest chance of needing to return the item.
Update 28/05. AndLight have been in touch six days after my last email to request an update on the refund. Today they report not having confirmation that they received the return despite me send them the tracking information nearly three weeks ago and them confirming two weeks ago that the return had been actioned. I've now re-sent what I sent three weeks ago. Have lost count of the number of times I've had to email them now and still no refund.
27 May 2024
Unprompted review
Reply from AndLight
Dear JMc,
Thank you for your feedback.
We sincerely apologize for the inconvenience you've experienced.
We want to clarify that we have 14 days from the date we receive the returned package to process the refund. We apologize if this period has passed without the refund being completed. This is certainly not optimal, and we understand your frustration.
We are glad to see that the case has been closed and you have received your refund.
Thank you for your patience and understanding. Please reach out to us on info@andlight.com if there should occur further questions.
Best regards,
Team Andlight
This company has very misleading…
This company has very misleading advertising in UK. They charge you VAT when you buy from them directly from their website and they claim you would not be charged again upon delivery, which is not true, you pay VAT twice. Then when you try to get in touch with customer service they are UNRESPONSIVE. Here from their website -DO NOT BUY FROM UK. “All prices on our website are including VAT and customs fees. There will be no additional charges to you upon delivery, which is also valid for orders above £135. This means that you only will have to pay for what’s shown in the basket.” This is false. >>>New message — Regarding your reply below, I did contact you and sent you the receipt from YOUR delivery company (UPS) and you completely ignored my email with the invoice … not sure what kind of customer service does that. I never ever write a review but this deserved it, I am sorry. Not only misleading marketing but also bad customer service. if you review your unanswered emails you have one from May 14th. Thanks.
26 May 2024
Unprompted review
Reply from AndLight
Dear Reyes,
Thank you for your feedback.
We want to clarify that we do not charge VAT twice. As a private customer, you only pay VAT once at the time of purchase. If you were asked by the delivery company to pay VAT again upon delivery, this was an error, and you should not have been charged additional VAT.
If this issue arises, we ask customers to contact us directly for assistance. However, we have not received any communication from you regarding this matter. Please reach out to us on info@andlight.com so we can resolve this issue promptly.
We apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Team Andlight
Such a quick delivery
Such a quick delivery. Product perfect and good price.
18 April 2024
Unprompted review
Reply from AndLight
Dear Auriane,
Thank you so much for the 5 stars!
How great to hear that you had a nice experience and that your order arrived quickly.
We really want to thank you for the time you have taken to review our service to others.
I hope you have an amazing summer.
Kind regards,
Victoria // Andlight
I had an excellent experience with…
I had an excellent experience with their customer service, which was highly efficient and provided assistance very promptly.
4 March 2024
Unprompted review
Reply from AndLight
Dear E K,
Thank you for the really lovely review!
I'm glad to see that you had a great experience with our costumer service, who provide you with highly efficient assistance!
Once again, thank you - It really means a lot that you took the time to share your experience with us.
I hope you have a lovely day!
Kind regards,
Victoria // Andlight
This is a really poor service
This is a really poor service, online shop! I have tried for more than 24 hours to arrange (through their chat support) a purchase for my company, as their website was rejecting our company's VAT number, which is a valid European VAT number. It was also not providing shipping costs. After many delays I received an offer so as to arrange everything by bank transfer. I was expecting an answer on this procedure but no luck...no answer...the chat person disappeared! The next day, I contacted them again and had to start everything from scratch with a new person. With the new person same situation...delays of 50-60 minutes for simple things i.e in which email to send them an email! After expressing my frustration for first time, they replied within few minutes. At the end, after one day, they realized that they can ship the items only to mainland of Greece and not to the Greek islands...Beside the poor support and lack of experience, the website is insufficient with rates, VAT and shipping costs! I feel sorry for this review but had to let people know about their self destructive behaviour and my negative experience!
16 February 2024
Unprompted review
Reply from AndLight
Dear Alex,
Thank you for reaching out and your feedback.
We are very sorry to hear that you have not had a pleasant experience and assistance with our customer care.
As mentioned in email, the provided VAT number was unfortunately not registered or valid in the European database and was therefore rejected by our website.
We are also very sorry that you were provided with incorrect information concerning shipping. We do ship to the requested area but with a shipping fee.
We have tried to contact you by email to remove any miscommunication and wrongful information. We are awaiting your response and stive to help and assist in the best possible way.
You are always welcome to send an email to info@andlight.com if you should have any questions.
Best regards,
Team Andlight.
They never shipped my order
Made an order 6 weeks ago for a lamp that was in stock.
They keep saying they will ship it and are contacting their warehouse but i have not received anything yet also no track and trace.
The costumer service, who do apologize for the delay, are not of much help unfortunately. I am now waiting for a refund.
I definitely do not recommend ordering from this website.
18 December 2023
Unprompted review
Reply from AndLight
Dear Jady,
Thank you for reaching out.
We are very sorry about the delay in shipment of your order.
We unfortunately encountered some logistic issues with your order, and we were therefore in contact with our warehouse. Nevertheless, we sincerely apologize for the extended delivery time and for any inconvenience it may have caused.
You are always welcome to call us at +31 852083911 or send an email to info@andlight.nl if you should have any questions.
Best regards,
Team Andlight.
Top Service
Top Service. Imødekommende og serviceminded. Lynhurtig levering.
Bestilte Tom Dixon Melt Mini+Portable i Copper. Spot On🤩
16 August 2023
Unprompted review
Reply from AndLight
Hej Morten
Tusind tak for din flotte anmeldelse af vores webshop!
Det er utrolig skønt at høre, at vi har givet dig en generel god oplevelse, da du handlede hos os. Vi har et bredt sortiment, så det er dejligt at der var nogle der faldt i din interesse.
Skulle du have nogle spørgsmål, er du velkommen til at række du til os; info@andlight.dk
Du ønskes en rigtig god dag!
Venligste hilsner
Maria // Andlight
Super fast delivery and good service.
Super fast delivery and good service.
17 August 2023
Unprompted review
Reply from AndLight
Hi Andrea
Thanks for reviewing your experience!
We are so happy to hear that you are satisficed with the service and delivery of your order. This is what we hope all of our customer will enjoy when they shop with us.
Please feel free to reach out to us; info@andlight.dk, should you have any questions.
I wish you a very nice summer!
Best Regards
Maria // Andlight
Can’t fault!
I want to thank the company sincerely for handling a surprise import tax situation so swiftly and professionally! I cannot fault how the company has handled this query.
14 July 2023
Unprompted review
Reply from AndLight
Dear Alex,
Thanks for the kind review!
We are so happy to hear that we were able to help with your request and accommodate it. We strive to deliver a good overall customer experience, and I happy to hear that this is the case.
Please reach out should you have any questions; info@andlight.dk, and we will help you.
I wish you a good summer!
Best Regards
Maria // Andlight
Reply from AndLight
Dear Petri,
Thanks for reviewing our service and webshop!
We are so happy to hear of this positive experience. Sounds like you are happy about the purchase and this is great to hear!
Please let me know if you should have any questions; info@andligt.dk
I wish you a nice summer!
Best Regards
Maria // Andlight
Perfect experience GUBI multi-lite suspension
In April 2023 I purchased a GUBI multi-lite suspension. The price was 30% under the standard price in France, the product was delivered within 2 weeks and was perfectly packaged. Perfect on every level.
6 April 2023
Unprompted review
Reply from AndLight
Dear Florence,
Thanks for taking the time to share your experience!
First of all we are happy that your order was delivered in a perfect condition. It is a priority for us to delivery a good quality product in a good condition.
It is very nice to hear that we were able to offer a good discount. We strive to provide our customers with some good discounts and prices on the site, which they find interesting.
It is important for us to to deliver a high level service from start to end of a purchase, so it means a lot to hear about your experience.
Please reach out to us should you have any questions, then I will be ready to assist you; info@andlight.dk
I wish you a wonderful summer!
Kind Regards
Maria // Andlight
"Super god service (Prismatch) og…
"Super god service (Prismatch) og hurtig levering, Kan varmt anbefales.
15 May 2023
Unprompted review
Reply from AndLight
Hej Kurt
Mange tak for din fine anmeldelse!
Det er en fornøjelse at høre, at du har haft en gennemgående positiv oplevelse med hurtigt og sikker levering af din ordre, og at du samtidig har fundet vores priser interessante.
Skulle du have nogle spørgsmål: info@anldight.dk, må du endelig række ud.
Du ønskes en skøn sommer!
Venligste hilsner
Maria // Andlight
Extreme delivery delay
“MOEBE Ceramic Pendel Oliven Bred”
Date of order: 3-12-2022
Availability on andlight website: 10-15 days
Most recent update for delivery date: 07-06-2023
It is now half a year that I wait for these lights.
Andlight didn’t reply on my review on the same order back in April.
Every month I receive an email that it is delayed for another month.
18 May 2023
Unprompted review
Reply from AndLight
Dear Yashar,
Thank you for your feedback and reaching out.
We are very sorry about the delay with the lamps you have ordered.
We did not have the lamps in stock when you placed your order and we have therefore ordered them from MOEBE. Due to a delay from them, we have not been able to deliver within our expected delivery time. We are extremely sorry about this.
We offer the possibility to cancel an order up until it has been shipped. That has therefore also been an option for you from the beginning. We understand that the wait for the lamps is extremely long, and if you therefore would prefer to cancel your order. This information can simply be provided to us by email.
You can at any time reach out to us on phone +45 44446244 or email info@andlight.dk, if you have any questions.
Best regards,
Team Andlight.
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