I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

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For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.
Contact info
58-59 Woodbridge Road, GU1 4RF, Guildford, United Kingdom
- 01483 456777
- help@andertons.co.uk
- www.andertons.co.uk

Great Offers On Guitars, Synths & More
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Great store
Great store, great service as ever. They’ve got everything I could want and all the things I want but don’t need but still want.
Anderton postal delivery speed was good
Really pleased at how quickly Andertons got my Xvive wireless sax system to me. The price was also very competitive.
The only issue I had was that DHL just chucked the package in our hedge, quietly knocked on the door and scarpered but, I managed to chase him down and confront him at the front gate. He didn't use either of the TWO doorbells so lucky I heard the knock. I asked what he had delivered and he just pointed at the hedge. I made him recover the package and place it in my hands. So, please deal with that as I would otherwise not have known that something had been delivered or found the cardboard packaged goods.
I left a note on the order that I would be home. This is not Andertons fault. ‘The Royal Mail postman always knocks twice.’ I complained to DHL but they haven’t responded at all !!
Good range of products
Good range of products, easy selection and checkout process, delivery was quick and the product arrived in a great condition (it was a second hand processor).
Friendly and Knowledgeable
Friendly, knowledgeable staff. Great atmosphere.
A great place for aspiring youngsters and seasoned adults!
Extremely efficient and quick delivery
Extremely efficient and quick delivery. I managed to get a new Strymon MX pedal the day it was announced / launched here in the UK.
😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊
Shopping in store is perfect,On Line Awful
Shopping in store is perfect, staff are so well informed, friendly and ready to assist in every way. Sadly, buying on line has been an awful opposite experience and not just with my last purchase. After ordering on line a Fender Telecaster Nashville guitar, it arrived with a crooked neck, it was hastily returned and a second one sent but with the same problem….so much so that the 6th string was virtually on the edge of the fretboard! We were told to try unscrewing the neck and adjust it ourselves, but decided to make the 130 mile round trip to the store to finally get an exchange for one we could actually see first. My latest on line order was for the TC electronic Plethora white pedal. The 1st one arrived and had a problem with its switches. That was replaced and the 2nd one arrived with other switch problems!? More concerning was to be told, it had been quality checked? This was meant to be a brand new product, so why would it need to be opened and checked in store? We got a full refund and the staff were brilliant, but it has raised questions for us as to what products are actually sent when buying on line purchases? Delivery was always perfect and exchanges were very fast, the hassle and grievances are a different matter.
Great service … Excellent!
Great service, quick delivery and extremely well packaged! Good on price too!
Great service overall.
The only minor issue concerned the delivery of my order which went to the wrong address. The courier then delivered it to me the next day. My new mixer and monitors are working well.
The very best - full stop!
I’ve always bought from Andertons - the team are knowledgeable and professional, but still personable and enthusiastic… as far as I’m concerned they’re the ones setting the bar in the industry.
As a professional musician myself I really appreciate the level of service, aftercare and the vast product range - it’s far better than anyone else I’ve used!
Andertons Rocks - thanks guys
Ordered keyboard
Ordered keyboard, told it would be coming the following Monday with store delivery. Heard nothing, I had to follow up 2 weeks later. Ran out of stock even though I purchased it and either had wait longer which wasn't an option for me or pay in for another one.. Guitar ordered was also scheduled for delivery and was cancelled on day I had to wait at home for... points on purchase didn't pull through to the payment page so never got those with 2nd purchase. Quite a disaster all round
Item arrived on time well packaged
Item arrived on time well packaged, easy order system good selection of the type of instrument I was interested in.
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