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Andertons Music Co. Reviews 

2,598
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,901 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and the wonderfully diverse selection of musical instruments available for purchase. Consumers also appreciate the competitive prices, fast delivery times, and securely packaged items received. Though some customers noted occasional issues, such as receiving products with minor structural faults, missing free promotional items, or instruments requiring extra setup. Some reviewers were also dissatisfied with unexpected delivery delays, poor communication problems with couriers, or unusually high return shipping charges. However, many people mention that the support team is generally quick and helpful to resolve these problems when they happen.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a massive selection of instruments and... See more

Delivery service

People report positive experiences with delivery service, highlighting speedy arrivals and great... See more

Service

Customers had positive experiences with service, noting that staff are helpful, professional, and go above... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, helpful, and... See more

Price

Users describe positive interactions with price, consistently highlighting excellent deals, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

Rated 5 out of 5 stars

Really cool shop and service was outstanding. We went shopping for a digital piano as our daughter will be starting lessons. They directed us towards something sensible and reasonably priced (no upsel... See more

Rated 5 out of 5 stars

Andertons are a great place to buy an instrument. I had some issues when I bought a guitar with them, albeit a cheap one, so I fired off an email and they called me within the hour to discuss my issu... See more

Rated 5 out of 5 stars

Really pleased that Anderson’s had this at a great price because there was NO WAY I was going to give my money to some planet trashing millionaire d*ck. Support family owned small businesses wher... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,598)

1,908 reviews in the last 12 months

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Rated 5 out of 5 stars

Great store

Great store, great service as ever. They’ve got everything I could want and all the things I want but don’t need but still want.

2 August 2026
Rated 5 out of 5 stars

Anderton postal delivery speed was good

Really pleased at how quickly Andertons got my Xvive wireless sax system to me. The price was also very competitive.
The only issue I had was that DHL just chucked the package in our hedge, quietly knocked on the door and scarpered but, I managed to chase him down and confront him at the front gate. He didn't use either of the TWO doorbells so lucky I heard the knock. I asked what he had delivered and he just pointed at the hedge. I made him recover the package and place it in my hands. So, please deal with that as I would otherwise not have known that something had been delivered or found the cardboard packaged goods.
I left a note on the order that I would be home. This is not Andertons fault. ‘The Royal Mail postman always knocks twice.’ I complained to DHL but they haven’t responded at all !!

26 July 2026
Rated 5 out of 5 stars

Good range of products

Good range of products, easy selection and checkout process, delivery was quick and the product arrived in a great condition (it was a second hand processor).

2 August 2026
Rated 2 out of 5 stars

Shopping in store is perfect,On Line Awful

Shopping in store is perfect, staff are so well informed, friendly and ready to assist in every way. Sadly, buying on line has been an awful opposite experience and not just with my last purchase. After ordering on line a Fender Telecaster Nashville guitar, it arrived with a crooked neck, it was hastily returned and a second one sent but with the same problem….so much so that the 6th string was virtually on the edge of the fretboard! We were told to try unscrewing the neck and adjust it ourselves, but decided to make the 130 mile round trip to the store to finally get an exchange for one we could actually see first. My latest on line order was for the TC electronic Plethora white pedal. The 1st one arrived and had a problem with its switches. That was replaced and the 2nd one arrived with other switch problems!? More concerning was to be told, it had been quality checked? This was meant to be a brand new product, so why would it need to be opened and checked in store? We got a full refund and the staff were brilliant, but it has raised questions for us as to what products are actually sent when buying on line purchases? Delivery was always perfect and exchanges were very fast, the hassle and grievances are a different matter.

2 April 2026
Rated 5 out of 5 stars

Great service overall.

The only minor issue concerned the delivery of my order which went to the wrong address. The courier then delivered it to me the next day. My new mixer and monitors are working well.

21 July 2026
Rated 5 out of 5 stars

The very best - full stop!

I’ve always bought from Andertons - the team are knowledgeable and professional, but still personable and enthusiastic… as far as I’m concerned they’re the ones setting the bar in the industry.
As a professional musician myself I really appreciate the level of service, aftercare and the vast product range - it’s far better than anyone else I’ve used!
Andertons Rocks - thanks guys

1 August 2026
Rated 2 out of 5 stars

Ordered keyboard

Ordered keyboard, told it would be coming the following Monday with store delivery. Heard nothing, I had to follow up 2 weeks later. Ran out of stock even though I purchased it and either had wait longer which wasn't an option for me or pay in for another one.. Guitar ordered was also scheduled for delivery and was cancelled on day I had to wait at home for... points on purchase didn't pull through to the payment page so never got those with 2nd purchase. Quite a disaster all round

31 July 2026

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