AmigoAutos.com Reviews 

357
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Absolute scumbags. They don’t accept Amex (not mentioned anywhere in agreement) and will find any reason to add bolt-on charges. I was charged €150 as a ‘key deposit’, refundable upon return of t... See more

Company replied

Rated 1 out of 5 stars

Bellow the suppose price to pay for my car rental, and after all those hidden chargers I end up paying 568.92. ______________________________________________________ ¡Thank you for you... See more

Company replied

Rated 1 out of 5 stars

Our ordered car was not available, so we got a downgrade (other lower category)! They didn't even excuse and they declined a refund by stating that the rented car was also suitable for 4 passengers! M... See more

Rated 1 out of 5 stars

I returned the car at AutoClick Alicante office on 12.10.2016 according to the rental agreement. There was a parking accident with a small damages on the car. I applied the papers about the accide... See more

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1.1

Bad

TrustScore 1 out of 5

357 reviews

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(357)

1 review in the last 12 months

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Rated 1 out of 5 stars

Don't trust pricing!

Thought I was getting car for 40 euros, final bill was close to 106 euros. Be very careful with the fine print. The website may say XYZ but then when you book it the contract will say something else.

For eg. We were surprised when we got to our rental they told us we only had 250km per day where the website said unlimited. Furthermore, we thought we ordered automatic only to find a manual submission at the rental company.

Just book directly with the rental company and skip this service.

7 April 2016
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Danish,

Thanks for sharing your experience with us. We'd like to say that price stated online is the basic rental. You can see all the extras in the booking conditions.
However, we'd like to know more about your experience with our online services so please send us an email to customerservices@amigoautos.com

Regards,
Mónica Martín
AmigoAutos

Rated 4 out of 5 stars

car hire

first time so am expecting positive results and make sure that it is a "mocha" from gold car.

28 March 2016
Unprompted review
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Reply from AmigoAutos.com

Hi Michael,

Thank you so much for your trust in us. We hope your rental period will be as good as expected.

Regards.
Mónica Martín
AmigoAutos

Rated 4 out of 5 stars

Rental

Rental was easy and there were no hidden costs

22 March 2016
Unprompted review
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Reply from AmigoAutos.com

Hi Mike,

Thank you so much for your positive feedback and for your trust in us.

Regards,
Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

Car hire

Very good service

18 March 2016
Unprompted review
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Reply from AmigoAutos.com

Hi William,

We truly appreciate your shout-out!
We hope you enjoy your rental period.

Kindest regards,
Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

Always fast, economic and trustworthy

Have used AmigoAutos on few dozen occasions. Best prices, flexible options, no cancellation charges. The only thing to keep in mind is NOT to purchase thd useless insurance that spams Your inbox right after making a reservation. Some partner company does that but it's way better to purchase the insurance directly from the Rental company.

7 March 2016
Unprompted review
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Reply from AmigoAutos.com

Dear Capt.Vitalijs,

Thank you so much for your positive feedback and for your trust in us.
Please bear in mind that we offer insurance to customers' peace of mind but we always inform that the rental company will require to leave a deposit and it will be unblocked once the car is returned. Thanks to our insurance, customers are refunded if the rental company charges for damages.

Kindest regards,
Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

Car hire Spain or Portugal

Great site, easy to understand, good choice of options and best prices on the net.

23 January 2016
Unprompted review
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Reply from AmigoAutos.com

Dear PT,

We truly appreciate your shout-out! We hope you enjoy your rental period.

Kindest regards,
Mónica Martín
AmigoAutos Representative

Rated 5 out of 5 stars

god nice

I like this webside

25 October 2015
Unprompted review
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Reply from AmigoAutos.com

Dear Marlene,

Thank you very much for your positive review and feedback.

We hope that you enjoyed your rental and your holiday!

Kindest regards,
Mónica

Rated 5 out of 5 stars

good site and pricing

Quick and easy, great price

24 September 2015
Unprompted review
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Reply from AmigoAutos.com

Dear Peter,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

Rated 3 out of 5 stars

Efficient and good value but far too many emails & paper!

Came up with the most appropriate and cheapest option. However, not clear about the usual insurance issues and then, when booked, has sent half a dozen emails, culminating (I hope) in this one

24 September 2015
Unprompted review
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Reply from AmigoAutos.com

Dear customer,

Thank you so much for taking the time to share this information with us. We take into account all our customers comments in order to improve.

Please do not hesitate to contact us if you have further queries.

Regards,
Mónica Martín

Rated 4 out of 5 stars

Easy and great prices

Very straightforward and easy to book, as well as great prices in Alicante

16 September 2015
Unprompted review
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Reply from AmigoAutos.com

Hello Jorge,

Thank you so much for the shout-out. Have a great holiday!

Regards,
Mónica Martín

Rated 1 out of 5 stars

A theft !!!

Bellow the suppose price to pay for my car rental, and after all those hidden chargers I end up paying 568.92.

______________________________________________________

¡Thank you for your trust in AmigoAutos Group!
This is your payment receipt for RQ00341177.
Reservation Payment 211,91 £
Change & Cancellation Protection 2,10 £
Total Payment 214,01 £
_______________________________________________________

25 August 2015
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Rafael,

First of all, we are very sorry to note your disappointment. As a broker we are working with more than 150 car rental agencies. All of them have their own terms and conditions so that the additional costs (mandatory and optional) may vary depending on the offer you choose. Transparency is very important for us so that we explain clearly every detail in terms and conditions so that our customer is always well informed and can choose the offer he thinks suits him most. We are sorry for the inconveniences and recommend you to read terms and conditions before you make the booking in order to pick the one you like most.

Kindest regards

Rated 2 out of 5 stars

beware using dickmans car hire in spain

beware using dickmans car hire in alicanti. they TAKE 800 euros deposit from your credit card, instead of RESERVING it, and you will be charged a non sterling transaction fee by the card provider. they hold this for three to four weeks instead of returning it after checking the car. this policy is not done by REPUTABLE HIRE COMPANIES . also you are given no details of their off airport address, so difficult to return car if getting a night flight.

19 August 2015
Unprompted review
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Reply from AmigoAutos.com

Dear D. Hobson,

As a broker we operate with more than 150 car rental agencies. All of them have their own terms and conditions. We work hard every day to specify all those terms and conditions in a transparent way, so all customers can choose the most suitable option.

We appreciate that you have shared your experience with us and we'll take it into account.

Regards,

Mónica Martín

Rated 4 out of 5 stars

AmigoAutos I find great value for money only 1 fault:- I would suggest you find some way to allow your customers the option of purchasing an option to allow them to join the priority queue at Gold Car

In the main great service and little fiction with booking and collection of car except on one occasion at the Gold Car desk at Palma airport where the desk had long queues at both sides and it took well over 90 mins standing in queue before I was served . This was the first time this had ever happened in all the years I have booked with AmigoAutos it may well be they are getting more popular and more people are using their services or it was just a particular busy day.

14 August 2015
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear N Forsyth,

Thank you for bringing this to our attention. Actually customers can purchase our supplier’s priority check-in at the desk in order to avoid any queue.
We'll take your comment into consideration in order to improve our customer's satisfaction.

Regards,

Mónica Martín

Rated 1 out of 5 stars

1 star because 0 isn't an option.

This is the 3rd time I used amigos autos to rent a car and it will be the last. I planned a road trip with my husband for his fathers quick trip to visit us in Barcelona. This whole trip was ruined because of Amigos Autos.

We used the amigos autos website to prepay and reserved an automatic transmission car. When we arrived to pick up the car the man at the agency informed us that we had not in fact reserved an automatic car and they didn't have any for us. We called the "customer service" (if you must call it that) phone number to see what they could do for us because we were 100% sure we selected the automatic transmission filter while searching for our car (my husband and I did this together and we are both capable of using a search tool). They basically told us there is nothing they can do for us, that we don't know how to choose a car, and that it's not their fault that we can't drive manual. The only option they gave us is to cancel the reservation WITHOUT any refund.

So after taking the train an hour to arrive to the airport and going to the rental car agency we are now on the train back home having to cancel our trip and losing our money for the reservation.

All this because of an error on their part and all we get in return is an agent from this company calling us stupid. What a sad experience.

31 July 2015
Unprompted review
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Reply from AmigoAutos.com

Dear Amber,

We're truly sorry for any inconvenience this may have caused. Please note that in our terms and conditions it is stated that the reservations are subject to confirmation from our partner, so the car given always depend on the availability.

Regards,

Mónica Martín

Rated 5 out of 5 stars

Great service

Have used Amigos autos many times now and have never had any complaints...nothing but praise for them

14 July 2015
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Mr David,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

Rated 2 out of 5 stars

reservation WP00281545

Dear Madam/Sir,
I booked a car with Gold car for 2 July until 9 July. Then I received a court summons (divorce) on 2 July so I had to cancel the above reservation. I tried to call Amigo, no answer, I sent 2 e-mails cancelling the reservation and trying to explain that I would arrive on 3 July instead of 2 July.
I arrived in Alicante on 3 July and had to MAKE ANOTHER RESERVATION. Please reimburse the amount of the previous reservation.

Thank you in advance,

Griet Hermans

10 July 2015
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Griet,

We're sorry for any inconvenience this may have caused. Please send and email to our customer service department customerservices@amigoautos.com
We'll check it.

Regards,

Mónica Martín

Rated 1 out of 5 stars

Never amigoautos!!!

Rude unproffesional staff. They wanted extra 100 euro for baby seat (In case i be paid).
Finally They Refused bringing me a car at all.
I left with 6old chiled and pregnant woman at 24:00 on Malaga airport without a car.
Never amigo auto!!!!!
Give my money back!!!!!

5 July 2015
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Marcin,

As a broker we operate with more than 150 car rental companies. All of them have their own terms and conditions. We work hard every day to specify all those terms and conditions in a transparent way, so all customers can choose the most suitable option.

Please do not hesitate to contact us if you have further queries.

Regards,

Mónica Martín

Rated 5 out of 5 stars

Easy booking great value

Great deal, all rental companies have extras just make sure you know what your paying for. No messing booking form. Quick and easy.

15 June 2015
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Darren,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

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