Brad the sales person was very kind in his initial interaction with us, which left a lasting impression to ask for him on our return. As with furniture shopping it takes a few visits to properly explo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No trouble to provide details on two…
No trouble to provide details on two products we were deciding between
Seamless from ordering to delivery
I ordered online on Monday evening and was contacted by email the following morning to arrange delivery. Delivery was booked for Thursday, only a few days after ordering, and the entire process was seamless.
Communication was excellent, tracking was provided and accurate, and the delivery arrived as advised. From placing the order through to receiving it, everything was straightforward and efficient.
Really impressed with the overall experience and wouldn’t hesitate to purchase from Amart again.
I was really happy with my overall…
I was really happy with my overall experience. The website was easy to navigate, product information was clear and helpful, and the ordering process was straightforward. I also found the pricing very competitive and was impressed with the communication around my delivery. The product arrived when expected and the quality was exactly what I was hoping for. Overall, a very smooth and positive experience.
Boys did was most people would expect, a phone call to notify there arrival a good job to bring my lounge suite into my home.
Boys did was most people would expect, phone call to say when
The sofa that we were looking for could…
The sofa that we were looking for could be delivered in good time
Product quality
Thank you again for your wonderful…
Thank you again for your wonderful service and exceptional delivery. I highly recommend Amart for their outstanding customer service, helpful staff and care during delivery. I would happily recommend Amart to my friends and family. Thank you for making my experience.
Cairns AMART great customer service
Amart easy to deal with, once ordered online, the communication was fantastic by staff.
I received a call to say my products were ready to be picked up, and then the following day, I received another call from the pick up area staff member, to verify that it was for me, and my details were correct.
Great service, efficient and transparent - keep up the great customer service Cairns AMART !!!
Poor Communication
Advised of delivery date of 28/8 so organised to have the day off work. I then get a message from delivery people that my order was out for delivery on 24/8. 1 hour's notice is absolutely unacceptable. I work 1.5 hours from home and was impossible to get there to let the delivery people in with my large package. I needed to be at home so they could put my order inside as I live alone and am not able to move it by myself. It is still sitting outside waiting for someone to help me move it. I complained to Amart and I was told, well, you did say have it delivered to your front door, but that was on the assumption that I would be home on 28/8 (as advised by delivery people) to take delivery. I did speak to a representative to see if delivery could be rerouted to another day but that, of course, is not possible. I don't sit around all day just waiting for a delivery to turn up as I am employed full time.
Customer service is at its highest…
Customer service is at its highest level layout of the store every single item is a wow factor
Easy to navigate the website with what…
Easy to navigate the website with what you need, tick and flick and your done.
It took less than 10 minutes to fill the cart and pay just so easy.
Collection was easy and staff helped…
Collection was easy and staff helped load into car.
Easy to navigate and purchase on site
Easy to navigate and purchase on site. Good delivery time.
Previous customer over many years Amart…
Previous customer over many years Amart always consistent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



















