Amart Furniture Reviews 

30,135
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,761 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff across multiple locations for being exceptionally helpful, friendly, and deeply knowledgeable about products. Consumers often mention that browsing and shopping in person is a very smooth process, offering great deals and wonderful options. Some reviewers were not happy with occasional delivery delays, poor tracking details, and receiving damaged furniture items at home. A few other people also felt that customer support teams were unhelpful and very difficult to reach when trying to resolve complaints. Buyers noted that addressing these unexpected problems took a long time and required multiple repeated attempts.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful, knowledgeable, and professional... See more

Product

People report positive experiences with product offerings, noting great quality and reasonable prices.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and knowledgeable staff who respect... See more

Customer service

Clients share positive opinions on customer_service, noting friendly and helpful staff as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brad the sales person was very kind in his initial interaction with us, which left a lasting impression to ask for him on our return. As with furniture shopping it takes a few visits to properly explo... See more

Rated 5 out of 5 stars

There was a really good product range with prices for most budgets. The store staff were fantastic- they didn't hover when I was just browsing but were close by when I needed help to purchase. The s... See more

Rated 5 out of 5 stars

This particular location with the sales assistant Jennifer was exceptional. She was super lovely and helpful. There was another sales gentleman at the time that would also check in every now and then.... See more

Rated 5 out of 5 stars

Amart Forever - I have been an Amart Tragic for a long time - in QLD and now WA. All my replacement or additonal furniture needs I check out Amart first. Good quality, good service and easy payment op... See more



Company details

  1. Furniture Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Decoration and Interior Design Store
  5. Mattress Store
  6. Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(30,135)

4,747 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless from ordering to delivery

I ordered online on Monday evening and was contacted by email the following morning to arrange delivery. Delivery was booked for Thursday, only a few days after ordering, and the entire process was seamless.

Communication was excellent, tracking was provided and accurate, and the delivery arrived as advised. From placing the order through to receiving it, everything was straightforward and efficient.

Really impressed with the overall experience and wouldn’t hesitate to purchase from Amart again.

28 August 2026
Rated 5 out of 5 stars

I was really happy with my overall…

I was really happy with my overall experience. The website was easy to navigate, product information was clear and helpful, and the ordering process was straightforward. I also found the pricing very competitive and was impressed with the communication around my delivery. The product arrived when expected and the quality was exactly what I was hoping for. Overall, a very smooth and positive experience.

28 August 2026
Rated 5 out of 5 stars

Thank you again for your wonderful…

Thank you again for your wonderful service and exceptional delivery. I highly recommend Amart for their outstanding customer service, helpful staff and care during delivery. I would happily recommend Amart to my friends and family. Thank you for making my experience.

28 August 2026
Rated 5 out of 5 stars

Cairns AMART great customer service

Amart easy to deal with, once ordered online, the communication was fantastic by staff.
I received a call to say my products were ready to be picked up, and then the following day, I received another call from the pick up area staff member, to verify that it was for me, and my details were correct.
Great service, efficient and transparent - keep up the great customer service Cairns AMART !!!

22 August 2026
Rated 1 out of 5 stars

Poor Communication

Advised of delivery date of 28/8 so organised to have the day off work. I then get a message from delivery people that my order was out for delivery on 24/8. 1 hour's notice is absolutely unacceptable. I work 1.5 hours from home and was impossible to get there to let the delivery people in with my large package. I needed to be at home so they could put my order inside as I live alone and am not able to move it by myself. It is still sitting outside waiting for someone to help me move it. I complained to Amart and I was told, well, you did say have it delivered to your front door, but that was on the assumption that I would be home on 28/8 (as advised by delivery people) to take delivery. I did speak to a representative to see if delivery could be rerouted to another day but that, of course, is not possible. I don't sit around all day just waiting for a delivery to turn up as I am employed full time.

24 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look