Alza.de Reviews 

Because I spent over 650€ on my sons surprise birthday present, the parcel arrived with stickers showering the contents of the parcel, not only did it spoil the surprise but we was extremely lucky the parcel wasn’t stolen.

This is my 3rd complaint because I didn't have a proper resolution with Alza.de and they are ignoring my emails. I just receive from them a generic email without with no response. But I will definitely not leave my right.

Also something to add, do not be fooled with their replies to customer's complaints on Trustpilot. You will never get any resolution. Worst customer service I have ever had.

They will reply to this complaint and say that I received the order but I had to postpone my trip to receive it which resulted in incurred costs and I am asking them for a refund due to their delay but they are offering EUR 8 voucher as if I am begging from them and as if I Will do the same mistake again and order from them.

I am quoting my last 2 reviews on Trustpilot so that everyone knows how Alza.de is not reliable and you can never trust them to deliver your order on time. Moreover, they are not able to handle complaints properly.

Review no.1

Totally unreliable company! I should have believed the 1 star ratings which were mentioning the late and no delivery at all. I ordered from their website on November 4th and they were stating that the delivery date is the 7th of November and that's why I proceeded with the purchase because I am traveling on Monday the 11th of November and I will be using this device in my trip. However, each day I receive an SMS and email notifications from them that my order is delayed. Now, it's mentioned that the order should arrive on Saturday the 9th of November around 8 p.m which means Monday. The problem is that I will be traveling on Monday the 11th of November and I trusted Alza to deliver it on the primarily agreed time (the 7th of November) but looks like they are totally unprofessional and can't meet the promised delivery dates. Moreover, they say that you can cancel the order but when I tried today, I found a notification that they can't because the order is no longer in their hands and that " We cannot cancel the order ourselves as we have already forwarded it to the carrier". Furthermore, I really can't find a customer service email to contact. I am really frustrated of this unprofessional and unreliable company. Alza should respect their customers and the delivery dates they agreed upon. I Will never use their website again.
My order number: 523 728 053

Review no. 2

This is my second complaint on the second day because of the carelessness of Alza's customer service. They sent me an email and replied on Trust pilot with a very vague message and I sent them an email yesterday and never got a reply for more than 24 hours, although I clarified my situation and how their delay in delivering the item I purchased had affected my plans.

I am leaving my case again here so that everyone knows how Alza is not trustworthy, unreliable and so unprofessional in dealing with complaints:

" Totally unreliable company! I should have believed the 1 star ratings which were mentioning the late and no delivery at all. I ordered from their website on November 4th and they were stating that the delivery date is the 7th of November and that's why I proceeded with the purchase because I am traveling on Monday the 11th of November and I will be using this device in my trip. However, each day I receive an SMS and email notifications from them that my order is delayed. Now, it's mentioned that the order should arrive on Saturday the 9th of November around 8 p.m which means Monday. The problem is that I will be traveling on Monday the 11th of November and I trusted Alza to deliver it on the primarily agreed time (the 7th of November) but looks like they are totally unprofessional and can't meet the promised delivery dates. Moreover, they say that you can cancel the order but when I tried today, I found a notification that they can't because the order is no longer in their hands and that " We cannot cancel the order ourselves as we have already forwarded it to the carrier". Furthermore, I really can't find a customer service email to contact. I am really frustrated of this unprofessional and unreliable company. Alza should respect their customers and the delivery dates they agreed upon. I Will never use their website again.
My order number: 523 728 053 "

Excellent electronic online shop. Fast service great prices.

Very good product,, I really like.it quality filter.

They do it promptly. Even offered a free ticket for a delay that originated from German customs.

Ordered an item only to be told that I haven’t paid for it? Then I was asked to pay for it , again?
How does that even work?
I’ve legitimately entered my payment information which you processed upon ordering. Then you decided to refuse processing said payment method without any explanation. Then you proceeded to email me day after day asking me to pay for the item OR ELSE the order will be cancelled.
I happily moved on to a different provider and gave them my money instead.
Guess what? I enjoyed paying them slightly more for a smooth and enjoyable buying experience.

I have received my order after 2 days.

I bought a Mikrophone that was listed on Alza.hu as "like new", but did not open the box for 35 days (standard guarantee is 30 days). When I wanted to try the mikrophone, it turned out there is a damage on the connection, which made the microphone unusable.
When I brought the microphone back to Alza, they rejected to offer to replace the damaged product or to offer anything else (money back, repair). I am very disappointed as I have spent 1 Million Forint in this shop for various products, but will never again buy anything here. Stay away from their "as new" and similar offers.

Thank you for your response, Tatiana. Looks like your process of reviewing "as new" products is poor as it did not detect this significant error. And Alza should value existing customers more instead of rejecting their requests

I bought some new pc parts. Two of them(motherboard ,memory)when arrived in my place was open box parts .I paid full price for this parts. Unexceptable.

Excellent service. My package was shipped in time and double boxed to prevent damages. Recommended.

All equipment were delivered very fast and had a good quality! Thank you!

really good

❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Transparent, quality product and fast service

It was easy to order, received the order time. This was my first expereince with Alza. Very positive.

Im si greatful to the Company fir the High service level in all meanings of this wird! Its so nice to work with the real professional! I will recommend your Company to all members and friends of my family!

Alza cz refuses to refund my money. the coffee machine arrived in wet damaged packaging and was promptly sent back in better packaging. I will continue my efforts in all possible manner until this is resolved, whether by social media, the platforms you use to sell, as well as legal efforts. Also you claim the product was "mechanically damaged". Please explain what was damaged in the returned product. Another Alza contact claimed product not defect but packaging not proper. Hopefully this is resolved quickly. If necessary I will contact Petr Bena, Peter Šupák, Jaromír Řánek or Aleš Zavoral.
I demand a return of my money.