Alza.de Reviews 

Everything was super and came quickly

Shipping was fast, items were well packaged, and as expected

Fast delivery

I ordered two times now and I was satisfied both times. Their order processing is incredibly fast, first time I ordered something was in the early morning and the order was immediately send out an hour or two later and I got my package the next day. The second time I ordered, I ordered late at night and the order got sent out at 7am.
I was initially sceptic with ordering from Alza, since I've never heard of them but I can only recommend it. However I have a no idea how good the customer support experience is, aswell as sending back articles, since everything I've ordered worked properly.

I bought a Lego set. Fast delivery , good price ! No trouble at all. I am really satisfied . I appreciate that they ask you also often if you are satisfied or if they is any trouble.

Purchase and delivery are excellent.
However, there were too many unrelated emails, such as one asking me to rate their service. So here you are: 3 stars.

Delivery was fast. I freaking love my printer.

Returned a very bad quality TV in two days. They write you have 30 days. Got a message that they received the return. Two hours later got a message that the return was rejected because "you must return the product in its original condition, disassembled, in its original packaging (if possible) and in the same condition and value as you received it". No more information. My return matched EXACTLY ALL of their criteria.

I sent my BenQ TK800M projector to Alza for repair after noticing a pixel defect that had appeared outside the warranty period. Following their recommendation, I shipped the device for evaluation. After receiving a very high repair cost estimate, I declined the repair and requested the projector to be returned.

When the device came back, I immediately noticed a loud rattling noise that wasn’t present before I sent it in. This was a completely new issue that made the projector almost unusable. I provided Alza with video evidence showing that the rattling noise wasn’t there prior to the repair evaluation. Despite this, Alza completely denied any responsibility for the damage caused during their handling and refused to assist me further.

The entire experience has been incredibly frustrating. Not only was the original issue not addressed, but a new and significant defect was introduced, and Alza showed no accountability for the situation. For a company that positions itself as a reliable retailer, this lack of professionalism and customer service is unacceptable. I trusted them with an expensive piece of equipment, and they failed to return it in the same condition.

I would strongly advise against trusting Alza with repairs or sending them valuable electronics. My experience has been disappointing and costly, with no resolution or support from their side.

Alza.de doesnt even know the problems it has with its own systems.
When entering a delivery address, it prompts to enter a Company Name as well as a Contact Name - but doesnt record the Company Name! - there is NO option to edit and enter the Company Name.
45mins wait time on Customer Chat later... their recommendation? -> Cancel the order!

Ask the Customer Support person to go and try themselves to enter and save a Company Name on a delivery address..... no answer. What a surprise...

Buyer Beware - this is NOT a professional online commercial service provider.

Shame on you Alza.de! You should know better!

though it's size is small, it is so good, premium quality and works very well. no burning issue at all..

I am very happy about this shopping platform.

Very often the best price is here. Good packaging and fast shipping.

It's also sad that delivery is not free even if you make a big order.