Lack lustre staff who sound half asleep. Go off the phone after you have spent 5 minutes explaining the problem. Say they are going to speak to store. You wait another five minutes and then get transf... See more
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I WROTE A NEGATIVE REVIEW AND RECEIVED A CENSORSHIP MESSAGE TELLING MJE I CAN ALTER IT I TAUGHT AT ST JOHN S LAW SCHOOL PROFESSIONAL PLAYWRIGHT DIRECTOR DESIGNER MASTER ACTING COACH OF... See more
Beware if buying ex-US. Bought a sleeping bag and pillow for about US$350. Free shipping in the US but no problem when asked for a $43 shipping charge to Canada. It was fully disclosed and happy to pa... See more
Company replied
Placed an order, got a confirmation email stating that the order was received. However, there was no other correspondence, e.g. processing confirmation, shipping, etc. The order tracking system didn... See more
Company details
Information provided by various external sources
Get free shipping on oakley sunglasses, north face backpacks and more. We stock running shoes, camping equipment and gear from only the best brands.
Contact info
170 SW Scalehouse Loop, 97701, Bend, United States
- 800-369-3949
- customerservice@altrec.com
- www.altrec.com
1.6
Bad
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One shirt had faded colors following a …
One shirt had faded colors following a wash but other than that it was delivered quick with correct order.
3 September 2017
Unprompted review
Even with bad weather I received my …
Even with bad weather I received my order on time and in perfect condition. And the shorts are amazing.
14 August 2017
Unprompted review
First I ordered a Backpack in "Stock" …
First I ordered a Backpack in "Stock" and then almost a week later the emailed me saying it was out of stock and now 5 days later I still haven't got a refund....
13 August 2017
Unprompted review
I ordered somethinf that said available …
I ordered somethinf that said available on site. Some time later got an email saying it was sold out.
2 August 2017
Unprompted review
Great fit in the jacket
Great fit in the jacket. Good descriptions of sizes. Prompt sending of the item as well!
16 July 2017
Unprompted review
I thought it was woman's jacket and so …
I thought it was woman's jacket and so a men's L is enormous on my 11 yr old granddaughter!! I texted to see if I just read it wrong and what I could do, and never heard back!!! What happened to customer service??
13 July 2017
Unprompted review
Keen Newport EVO Sandals
Love these new Keen Newport EVO sandals. The non-marking soles are great on our sailboat and protect those toes. There is good room in the toe box, which I need with my wider feet. Took them for a test-drive this weekend and received compliments on my cute shoes. Thanks Keen.
5 July 2017
Unprompted review
Need size charts for everyone & Free Returns
It would be helpful if you had size charts for everyone, kids, adults, etc. We've had problems getting the right size snowboard pants & when they need to be returned we have to pay return shipping. Free returns would be great. I have to be honest, it makes me want to shop elsewhere.
5 July 2017
Unprompted review
Customer Service is excellent!
The initial pop up asking 'Do you need any help' was incredibly helpful and time saving. I already knew the brand and type of sandal I wanted, but there were many options, so based on my brief description, he was able to help to decide which pair would be best for me to purchase.
9 June 2017
Unprompted review
Website says they work on weekends but …
Website says they work on weekends but when I call the 800 number it states they are closed.
8 June 2017
Unprompted review
Love ordering from Altrec
Love ordering from Altrec. Good prices and easy to return items.
23 May 2017
Unprompted review
Product exceeded my expectations
14 May 2017
Unprompted review
I had shopped for those items ordered …
I had shopped for those items ordered for a while. When the price came down I jumped on the deal. Have no dealings with customer service. Am very happy with timely delivery. Unreserved recommendation!
14 May 2017
Unprompted review
on time and exactly what I ordered
12 May 2017
Unprompted review
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