Superprof Reviews 

51,591
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 2,797 reviews, reviewers had a great experience with this company. People frequently point out that the interface is exceptionally user-friendly and helps establish a seamless connection between eager learners and skilled teachers. Instructors truly enjoy the valuable opportunity to build a rewarding side income while sharing their knowledge with a global audience. Some reviewers were not happy with unexpected charges and financial procedures that caused considerable frustration. Certain users reported difficulties when trying to arrange in-person lessons, noting that stated availability details did not always match reality. Others also described ongoing challenges regarding payment processing and concerns about how provider profiles are vetted on the platform.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting that the platform is super easy to use, offers a... See more

Website

Customers consistently note ambiguous experiences with website as some reviewers praise the platform for... See more

Service

People report ambiguous experiences with service, noting that independent tutors find it a practical platform... See more

Staff

Customers had ambiguous experiences with staff, as reviewers expressed appreciation for helpful teachers and... See more

Payment

Clients share negative opinions on payment, reporting unexpected charges, subscription issues, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Superprof has been an amazing experience not just for me as a tutor; but also with my students. I really recommend them to anyone, any day, anytime.

Rated 4 out of 5 stars

I have been teaching singing and performance since 1996 and owned / artistic director of my Theatre camp many years. I have taught over a thousand students , many now recording and touring artists, o... See more

Rated 4 out of 5 stars

I wrote to one professor and the site wrote to other professors under my name saying I was interested in taking their lessons. I didn't know so I wrote back telling them I couldn't because I don... See more

Company replied

Rated 4 out of 5 stars

From a tutor's point of view, this site has a good interface, and has a good way of being reached by students. I understand, though, that students have to pay a subscription in order to make contact.... See more


Company details

  1. Educational Institution

Written by the company

La plus grande communauté de professeurs passionnés dans plus de 1200 matières ! Que ce soit en soutien scolaire, maths, français, guitare, sport, Superprof vous aidera à trouver la perle rare et découvrir, ou partager votre passion !


Contact info

3.9

Great

TrustScore 4 out of 5

52K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(51,591)

5,982 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a rip off

This website is so lacking in user functionality and is basic beyond belief for 2026. What is the £39 for? Probably into the pockets of selfish tech bros that have found a clever way to use SEO to get to the top of the Google search. Save your money and go with other trusted tutor sites, this one is a rip off! I feel sorry for the tutors too - they have to give a free first lesson! So basically, parents are paying £39 direct to the tech bros of Superprof and tutors are forced to give away their time for free. Wish I had done my research first.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Superprof is an excellent platform that…

Superprof is an excellent platform that makes it easy for teachers and students to connect. I appreciate the opportunity to share my knowledge, meet students from different backgrounds, and help them achieve their learning goals. The platform is user-friendly and provides a great way to organise lessons and build meaningful relationships with students. I’m happy to be part of Superprof and look forward to continuing this positive experience. Highly recommended!

16 October 2026
Unprompted review
Rated 1 out of 5 stars

They do classic bait and switch

They do classic bait and switch. They provide a selection of profs, including local ones. You set a “free” first lesson, but they immediately charge you $49 fee for using the platform. Then they cancel the lesson and say the prof was removed and demand you accept a different teacher that they choose, not you. When you ask for a refund they hang up and they do not respond to email requests for a refund. Save yourself the time and aggravation and skip this platform.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Charged without having a single approval

They show a bunch of ads just to make you spend 29 Euros to have the hability to message the persons behind the ads. Which I did, and all of them refused. So basically I've paid to get NOTHING. And they say you will only be charged AFTER you're accepted by a teacher, so, besides being a lie, it's a scam. Do not use it, beware!

15 October 2026
Unprompted review
Rated 1 out of 5 stars

Stay away...far better and cheaper options elsewhere

Had an extremely unpleasant experience with their almost non-existent human customer service. Stay away from them and don't pay them to contact the tutors. They take the money at a recurring basis. There are far better and cheaper options elsewhere.

15 October 2026
Unprompted review
Superprof logo

Reply from Superprof

Hello,

We’re sorry to hear that your experience with Superprof has been disappointing.

The Student Pass allows students to contact tutors on the platform. Its subscription and renewal terms are explained during the activation process. You can cancel your subscription at any time from the “Student Pass” section of your account, and your access will remain active until the end of the current billing period.

Our customer service team is made up of real people who are here to listen to our users and help them with their concerns. We haven’t been able to identify your account using your first name alone, but we would appreciate the opportunity to look into your situation and help resolve any outstanding issues. Please contact us at servicequalite@superprof.com, providing the email address associated with your account so our team can review your case.

Kind regards,

Rated 5 out of 5 stars

My first Superprof experience.

Superprof connected me with someone who was, in my opinion, an intermediate player. We negotiated a location and met. He explained where he believed he needed improvement, so I kept that in mind while we played an instructional game. Afterward, I asked him to confirm that he felt his time was well invested. I was very happy that he felt it was!

3 October 2026
Unprompted review
Rated 2 out of 5 stars

Be warned, this is a subscription site

Be warned, this is a subscription service. I got charged £39 just because a tutor contacted me, not because they could fulfil my lesson request. When I looked at my Superprof account I could see it was a subscription payment recurring every month. There was no warning. I gave two stars as my issue got resolved with a refund, but I think their methods are underhanded.

10 October 2026
Unprompted review
Superprof logo

Reply from Superprof

Hello,

We’re sorry to hear that the subscription terms were not clear to you. The Student Pass price, monthly renewal conditions and subscription details are displayed during the sign-up process and confirmed by email.

We’re glad our colleague was able to review your case directly and issue a refund. We understand your disappointment that the tutor was unable to fulfil your request, and we’re sorry for the inconvenience this caused.

Thank you for sharing your feedback. We take it into account as we continue working to make the subscription process as clear as possible.

Kind regards.

Rated 1 out of 5 stars

I left a review and they had it removed…

I left a review and they had it removed so here's a rating instead.

14 October 2025
Unprompted review
Superprof logo

Reply from Superprof

Hello,

We’re sorry to hear about your experience. To clarify, Superprof cannot remove reviews directly from Trustpilot. If your previous review was taken down, this decision was made by Trustpilot, based on its content guidelines.

We’re unable to identify which review you’re referring to, and we haven’t been able to locate an account associated with the alias used here. If you contact us at servicequalite@superprof.com with the email address linked to your account and further details, we’ll be happy to look into your situation and assist you.

Kind regards.

Rated 1 out of 5 stars

Terrible

Terrible. Full of fake profiles with people asking for money up front.

I alerted Superprof of a fake profile of someone who was asking for money upfront. They removed it and apologised.

A couple of days later, another fake profile tried exactly the same. So I alerted Superprof and they removed that profile, then deleted my subscription and give me my money back 🤷🏽.

13 October 2026
Unprompted review
Superprof logo

Reply from Superprof

Hello,

We’re sorry to hear about your experience and understand how frustrating it must have been to encounter suspicious profiles on several occasions. The safety of our users is important to us, and we take reports of inappropriate behaviour seriously. When a profile is reported and found to violate our rules, we take the necessary action, including removing it from the platform.

I can confirm that our colleague has already responded to your report, removed the profiles concerned and processed a refund for your subscription.

Thank you for taking the time to alert us. Your feedback helps us identify problematic profiles and improve the experience for our community.

Best regards

Rated 5 out of 5 stars

I really enjoy using Superprof as a…

I really enjoy using Superprof as a tutor because it helps me connect with many students.
It is easy to use, well organized, and simple to manage.
I’m proud to have become one of the highest-reviewed chemistry tutors on the platform.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Musical Mission

Superprof is a fantastic website that allows tutors like me to connect with clients across the world. Music has saved my life multiple times and my mission is to give other people access to its magic. Superprof allows me the means to make that happen!

12 October 2026
Unprompted review

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