AlterMe Reviews 

187
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers had a great experience with this company. Customers frequently mention how convenient it is to track their daily fitness, sleep, and meals all within the application. Users are particularly impressed by the engaging home workouts, helpful guidance, and responsive assistance provided when needed. However, some reviewers noted issues with customer support response times and difficulties getting timely help. Some people were also dissatisfied with the overall value for money, feeling that the services were too expensive for what they offered. Others mentioned frustrations regarding device connectivity and limitations with certain product features like ring sizing or battery life.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight with the comprehensive fitness system,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience of... See more

Application

People report positive experiences with application, highlighting its ease of use, informative features, and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the responsive team, top... See more

Value for money

Users describe ambiguous interactions with value for money, as while some reviewers felt the investment was... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like being able to track everything in one app (food, fitness, sleep). The AI food analysis is generally close enough to what I would manually calculate with specific ingredients and amounts.... See more

Rated 4 out of 5 stars

I have had a hard time being consistent with an exercise program. Time is a huge factor. I love having a variety of suggested workouts every day that I can do at home and can spend 10 minutes or 40 mi... See more

Rated 3 out of 5 stars

I love the ring but feel program was misleading as far as any coaching availability. The app is cool too. The mirror is very over priced as well, not as 'interactive' as led to believe when it was sol... See more

Rated 3 out of 5 stars

Initially I was excited, but it is hard to wait in line for someone to trouble shoot my issues. I had to upgrade my phone which helped, but any time I have a question you have two choices: wait on hol... See more



Contact info

3.8

Great

TrustScore 4 out of 5

187 reviews

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Replied to 82% of negative reviews

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3.8

All reviews

(187)

182 reviews in the last 12 months

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Rated 1 out of 5 stars

Just avoid this company!!

After ordering fitness DNA analysis, they constantly sent intrusive texts. Once I was informed my results were ready, they did not provide them, but required I set a 30-minute appointment for a phone call with on of their “fitness experts,” who is certainly someone who is going to try to upsell me on something else. I just want my results, which they are holding hostage until I speak with one of their salespeople. I am furious. I suspect I will need to get my credit card replaced because I have a feeling they’ll sign me up for something (without my consent) and charge me more. To be polite, this company lacks transparency, to say the least. I wish I had avoided them entirely.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience !

Worst experience dealing with this company!
I would strongly urge anyone not to participate in any of this company offers.
I purchased a 'Ring" which monitors your sleep progress . In addition, I was told that I must purchase a monthly subscription (which I later learned in my correspondences is a payment plan pay off the ring?? I was told by their rep that all I had to pay was a $100.00 and the additional cost could be cancelled at any time. Ok fine. However after wearing the ring, I ended up with a rash from it and I could no longer wear it. When I sent an email to the customer service dept. stating both 1) I had a bad reaction from the ring 2) I was told I could send the ring back and cancel any months payments.
I was told that I was not allowed to cancel any payments, even after telling them I could no longer wear the ring due to adverse reaction.
After some back and forth, I was told in an email that I could contact them and "they would be happy to assist with the next steps for closing my account". HOWEVER after contacting them the next day to request the next steps to close the account - It was suddenly no longer an option and the "best we can do is offer a $400.00 but I would still be responsible for paying off the remaining balance of the ring payment plan. Again after responding to them asking for the option to close out my account, they responded with a generic statement about how they are here to help me. I have never experience such a difficult and unorganized company.
But clearly this is a company that does not care about their customers or about the health of their customers. I am utterly disgusted with them and will now need to contact my bank to deal with it.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

DONT GET IT!! Terrible Customer Service!

DONT GET IT! I signed up to do the program. I got the ring and it was bulky and sometimes glitchy. While I liked the original dna report, the tips and content were not anything unique. You can get better exercises on other cheaper sites. And you have to commit to 3 years! They told me I had 30 days to return. I’ve been waiting for weeks and still haven’t gotten processing forms. And then got an alert they are going charge me again. I keep messaging them and no response. If they do charge me, I promise they will see legal action!

18 September 2025
Unprompted review

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