AlterMe Reviews 

180
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers had a great experience with this company. Customers frequently mention how convenient it is to track their daily fitness, sleep, and meals all within the application. Users are particularly impressed by the engaging home workouts, helpful guidance, and responsive assistance provided when needed. However, some reviewers noted issues with customer support response times and difficulties getting timely help. Some people were also dissatisfied with the overall value for money, feeling that the services were too expensive for what they offered. Others mentioned frustrations regarding device connectivity and limitations with certain product features like ring sizing or battery life.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight with the comprehensive fitness system,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience of... See more

Application

People report positive experiences with application, highlighting its ease of use, informative features, and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the responsive team, top... See more

Value for money

Users describe ambiguous interactions with value for money, as while some reviewers felt the investment was... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like being able to track everything in one app (food, fitness, sleep). The AI food analysis is generally close enough to what I would manually calculate with specific ingredients and amounts.... See more

Rated 4 out of 5 stars

I have had a hard time being consistent with an exercise program. Time is a huge factor. I love having a variety of suggested workouts every day that I can do at home and can spend 10 minutes or 40 mi... See more

Rated 3 out of 5 stars

I love the ring but feel program was misleading as far as any coaching availability. The app is cool too. The mirror is very over priced as well, not as 'interactive' as led to believe when it was sol... See more

Rated 3 out of 5 stars

Initially I was excited, but it is hard to wait in line for someone to trouble shoot my issues. I had to upgrade my phone which helped, but any time I have a question you have two choices: wait on hol... See more



Contact info

3.9

Great

TrustScore 4 out of 5

180 reviews

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Replied to 81% of negative reviews

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3.9

All reviews

(180)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Honest review after a couple years use

I’ve used this program for a while now, and am impressed. The instructors are great, the app is easy to use and updated regularly, and it’s easy to use in general. I’ve struggled with consistency in the past, but their workout/workin method helps me feel like I’m doing everything I can to slow down and focus on my actual health while staying toned. I also really like the nutrition AI which has helped me keep track of my food intake without having to be too detailed myself. Couldn’t say enough good things!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great workouts and app

Great workouts and app. I have been using it for 1 year and I am more conscious about my macros and quality of workouts. Also love the recovery sessions with yoga, breath work and meditation.

25 April 2026
Rated 5 out of 5 stars

Positive Insights for Lasting Changes

The AlterMe insights offered from the test have helped me make some positive changes for my health and wellness. My DNA really does tell me what my body likes to eat and how it likes to work out to perform optimally. The fitness ring is very comfortable and the app is easy to use. I've been using the AlterMe program for 4 months now and have seen improvements in my body, weight, overall health, and sleep. It is easy to use. The workout selections offer variety, are engaging and fit into any schedule. I also love being able to generate recipes for meal prepping that are great tasting and easy to prepare. I have tried many new foods thanks to the nutritional options!

6 January 2026
Rated 4 out of 5 stars

Putting It All Together

I have enjoyed learning about my DNA for health and fitness, but I'm struggling to understand now to use the information to lose weight. I feel better mentally and physically, but my scales are not working with everything that I'm doing.

22 April 2026
Rated 4 out of 5 stars

I like being able to track my food

I like being able to track my food, I would like to be able to scan barcodes. I don’t like that I have exercise suggestions every day. I’m only able to exercise three times a week. It would also be helpful if I could log a gym workout.

22 April 2026
Rated 5 out of 5 stars

This company has the best customer…

This company has the best customer service. I had a problem with my ring. Asked me if my info was all the same. 5 days later. I have a new ring. So easy to reach a real person also.

1 April 2026
Rated 2 out of 5 stars

I have been waiting for a new ring…

I have been waiting for a new ring because the one I currently have no longer fits. When I originally got it I didn't get to pick it out which wasn't too bad but currently I provided the current size I needed based on already having the ring sizing kit and nothing ever came. I've been waiting for a really long time.

22 February 2026
AlterMe logo

Reply from AlterMe

Hi there,

We understand how frustrating this situation must feel, especially after you’ve already gone through the sizing process and have been waiting for an update.

That said, we do want to clarify that once sizing is confirmed, replacement orders are processed on our end, so it’s not typical for a request like this to go unfulfilled without an underlying issue (such as a submission error, inventory delay, or shipping disruption). Regardless, we take responsibility for making sure you’re taken care of.

We’ve reached out to you directly to get more details and resolve this as quickly as possible. Our team is ready to prioritize your order and ensure you receive the correct size without further delay.

Please check your messages so we can get this sorted out right away.

- The AlterMe Team

Rated 5 out of 5 stars

I LOVE THIS PROGRAM!

I have loved this program so much! It has been SO convenient to track my nutrition and calories to make sure I am getting the nutrients I need each day. I love that it generates recipes when I am too lazy to think of something to make. One of the things I love most about that it is takes into consideration how my specific body and DNA react to different macros and what combo is the most beneficial for me. One of my favorite things to do each morning is check my readiness score and look at how I slept the night before. My husband and I always do this together and compare our numbers. I can't wait to continue doing this to finally give my body the time and attention for what it truly needs to thrive. Thank you AlterMe!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I love the Alterme System

I love the Alterme System. My DNA results show that Carbs aren't my enemy. Waking up each morning and getting my Readiness Score along with my workout plan keeps me motivated. I purchased the system back in 2024 and love the updates that have been made to the app. The Cardio Sculpt and Pilates classes have been a game changer for me. The instructors for the Workouts and Workins are extremely motivating. Not having to pay for a monthly gym membership and a Macro Tracking makes me happy. The best part of the Alterme System is not being at a gym waiting for equipment, or feeling judged by others, the noise or worse the gym bros and creeps. Best money I have spent for my health and fitness.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Ring is very good

Ring is very good, help me control my sleep with all the numbers and I use a lot the heart rates for my cardio sessions. I really recommend if you want to take care of your health.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

The staff is very friendly and helpful

The staff is very friendly and helpful. I can be very inept with technology sometimes and I never felt stupid when things were explained to me. The product is also pretty user friendly which I appreciate. All around, a great experience with a great company!!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to Add to your Day to Day

I love how easy this program is to incorporate into your day to day. I wear my ring while I sleep, wake up, open my app and I know how I slept and what workouts I should do that day. I have the mirror and it makes it so much easier to commit where I've created a space for my to work out and follow along all while tracking my heart rate.

Customer service is also great and are there to help where needed.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Took My Return, Never Issued Refund, Still Charging Me

I would strongly caution anyone considering purchasing from Alter Me.

I ordered a smart ring from them, and it did not work as advertised. Because of that, I returned the product in February 2026 following their stated return process. After they received the item, I was emailed confirmation that a refund would be issued.

That refund never came.

To make matters worse, I am still being charged even after returning the ring. So not only did the product fail, but the company has continued billing me while withholding my refund.

I have done everything on my end correctly. I returned the item, followed their process, and relied on their written confirmation. At this point, I am left without the product, without my refund, and dealing with ongoing charges.

This has been extremely frustrating and feels misleading at best. I would recommend that others be very careful before purchasing, especially given the issues with returns and billing.

10 April 2026
Unprompted review
AlterMe logo

Reply from AlterMe

We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must feel.

We want to assure you that this is not the experience we aim to provide. After reviewing your case, we can confirm that your refund has been processed on our end. We have also reached out to you directly to provide confirmation and ensure you have full visibility into the status.

We truly appreciate you bringing this to our attention and giving us the opportunity to make it right. Please feel free to reply directly to our outreach if you have any additional questions, we’re here to help and will stay on this until it’s fully resolved.

Rated 1 out of 5 stars

Good luck getting your results

Good luck getting your results! It doesn’t matter if you schedule a call because they call when they feel like it. Called the number left in a follow up email and didn’t get anywhere. Asked for a supervisor and got nowhere! Save your money! This whole operation is a fraud!

27 March 2026
Unprompted review
AlterMe logo

Reply from AlterMe

We’re sorry to hear about your experience, and we understand your frustration. That said, we want to be clear that AlterMe is not a fraud, and we stand fully behind both our product and the support we provide to our customers.

What you’ve described is not the experience we aim to deliver, and it’s something we take seriously. We’ve already reached out to you via text to help resolve this directly and get you the support you were expecting, including connecting you with the appropriate team member.

We’re committed to making this right and ensuring you receive your results and a smooth experience moving forward.

Rated 5 out of 5 stars

I’ve been enjoying AlterMe so far

I’ve been enjoying AlterMe so far. I like the ring and how workouts adjust based on rest. it feels personalized. Having the workouts in the app is also nice since I don’t need other fitness subscriptions.
I do wish they added new workouts more often, and it would be great to save/favorite ones I like.
The app updates a lot, which is fun. The new food tracking with just photos is surprisingly accurate. I used to track everything manually, so this saves a ton of time.
Planning to keep using it

19 March 2026
Rated 2 out of 5 stars

Have called and emailed several times, hit the star key to request a call back which I never received and now have been sitting on the phone waiting for anyone to pick up for over 40 minutes.

I have attempted to reach Alterme several times by phone and email with no success. I never received my DNA kit, and now have been on the phone waiting for someone to pick up for 40 minutes. This is absolutely horrible. They have my money and I have not even gotten to speak with anyone. Strongly DO NOT recommend. the date listed for "date of experience" is the most recent. I have been trying to reach them since January 27!!!

30 March 2026
Unprompted review
AlterMe logo

Reply from AlterMe

Hi there,

We’re really sorry to hear about your experience. This is absolutely not the level of service we aim to provide. We understand how frustrating it must be to have been trying to reach us for this long without success, especially while waiting on your DNA kit.

We’d really like to make this right as quickly as possible. If you’re open to it, please reach out to us at https://support.alterme.com/en/ and request a human agent, or respond here with your order number, and we will prioritize your case.

Rated 1 out of 5 stars

AlterMe system

I’ve been a member since September and unfortunately this is an expensive lesson learned.
This ring sucks, it’s bulky and I am constantly moving it to different fingers because it gets in the way of grabbing or holding stuff. And I was unable to return it because they only give you 30 days per their return policy. Ugh
And seemingly the ring doesn’t recognize any of my workouts that are done outside of the app. For example, I’ve been doing Pilates and swimming, and I take walks and it doesn’t register any of it. Disappointed!
Finally, the financial company the makes sure they get your money is also a joke. I reached out to them to let them know I am unable to register my account online using any browser or any device. And all I received from them, is a message telling me how to register my account, and nothing addressing the errors I sent to them.
I hate it.

25 March 2026
Unprompted review
AlterMe logo

Reply from AlterMe

Hi, thank you for taking the time to share this feedback. We’re very sorry to hear about your experience and apologize for the frustration this has caused.

We’d like to help resolve each issue you raised:

- Ring fit & comfort: We can check whether you received the correct size and advise on fit tips or a replacement if the ring is genuinely bulky. As of February 2026, we offer a slimmer version of the ring that prioritizes comfort, we are happy to replace your ring with the new sleek version if necessary.

- Returns: Our standard window is 30 days, but we do review exceptions in cases like this. If your order is within a reasonable timeframe, we’ll escalate and make things right.

- Activity detection: When performing a workout outside of the AlterMe app, in order to record your workout, simply select "record a session" and select your session type, whether that be swimming, Pilates, cycling, etc.

- Account registration & billing partner: We’re sorry the registration guidance didn’t address the errors you reported. If you send the exact error messages/screenshots and your preferred contact method, we’ll escalate this to our payments and account teams for a direct investigation and follow-up.

Please message our support team with your name, order number, and any screenshots. We’ll open a priority case and follow up promptly. Thank you for letting us know, we want to make this right.

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