AlphaOmega Glasses Repair Reviews 

699
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround and efficient delivery service, with many people receiving their broken glasses back fully repaired within just a few days. Reviewers also highlight the outstanding quality of the craftsmanship, noting that severely damaged frames and scratched lenses look brand new again. Though some customers felt initial apprehension about sending valuable designer eyewear away through the mail, they were ultimately delighted by the professional results. Consumers additionally mentioned that this prompt repair option provides a remarkably cost-effective alternative to purchasing expensive brand-new replacement pairs.

What people talk about most

Service

People report positive experiences with service, highlighting an extremely fast turnaround and professional... See more

Product

Reviewers highlight mixed experiences with product repairs, noting that while many frames and sunglasses were... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the restoration work. Reviewers... See more

Price

Users describe ambiguous interactions with price, noting that services are not cheap yet remain less costly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. I dropped my Hugo Boss varifocals on New Year’s Eve, and someone then stood on them and damaged one arm of them. Optician was unable to repair, but recommended this company, assu... See more

Rated 5 out of 5 stars

I had a pair of Stepper titanium frames repaired. Unfortunately, the repair gave way but AlphaOmega agreed without quibble to rectify the problem. I posted my frames on a Thursday and had them back fi... See more

Rated 5 out of 5 stars

Superb!! Oh my goodness! I discovered Alpha-Omega by chance browsing the internet for a reputable spec repair service. Having read the reviews (all of which were excellent) - I completed the 're... See more

Rated 5 out of 5 stars

I sent off my glasses on Wednesday morning and received them back fully repaired on the Sunday. What a service superb turn round and seamless repair, they look like new. Service like this does not exi... See more


Company details

  1. Glasses Store

Information provided by various external sources

We repair all brands of glasses, sunglasses and eyewear with original parts for RayBan and Oakley repairs. Fast turnaround and a 12-month glasses repair guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

699 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(699)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow! Fantastic service

Wow. No exaggeration one of (if not the) best services I have experienced with a company. My children accidentally broke my glasses while playing. I found AlogaOmega online and the glasses were sent on Monday - arrived, fixed and posted back to me on the Tuesday - and arrived back to me perfectly fixed Wednesday morning! Total cost with postage a very reasonable £34. Have already recommended them to others. Very happy!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

AlphaOmega has provided the very best…

AlphaOmega has provided the very best customer care.
I accidentally stepped on my new gucci glasses and the arm broke off. Within 48 hours I had my glasses repaired and back with. Absolutely brilliant!!
The whole experience has been nothing but seamless and stress free. Other opticians had said the glasses were not repairable. Well done for a responsive, easy and seamless service.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Quick response time on quote

Quick response time on quote, sent glasses off and repaired and shipped back to me the next day. Really quality service and great value for money as the work carried out is great.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from this excellent company

I accidentally bent and pulled a hinge on my favourite old Rayban sunglasses and worried about whether they could actually be repaired. Spoke to Linda on the phone after sending photos in. She was so friendly and very helpful. I posted my glasses off on Saturday and received them back perfectly repaired, looking and feeling as good as new on Tuesday. What an amazing service. I would recommend this company very highly indeed.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Unfixable? Think again.

Quick turnaround and done repair job on sunglasses that I was told was un-fixable by the people that hand made them!! Cannot recommend highly enough.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing, quick service, I would highly recommend.
I had a lovely pair of Dior sunglasses with the frame bent out of shape. Within the week I had them repaired and returned to me. Looking forward to wearing them again!
Thank you.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Amazing customer service very quick to repair my beloved Dior sunglasses that are ancient and an arm had broken off a few years ago. Couldn't bring myself to throw them and so glad I didn't now! AlphaOmega repaired them swiftly for a great price and they are like new now! Thank you so much! Highly recommend!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I have used this company three times now trusting them to repair expensive glasses. Their service is incredible- super easy to use- so quick to repair and return. Sent my glasses in the post on Tuesday they were returned to me (with both arms now attached!) on Thursday- cannot fault this experience x

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Top company

Top company. I am not usually someone that breaks their sunglasses. I wasn’t sure my Ray Ban Mr Burbanks could be saved and I was getting ready to buy another pair but the process for getting them fixed with alpha omega was excellent and very reasonably priced -cheaper than buying brand new. Thanks so much!

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Service of this quality is hard to come…

Service of this quality is hard to come by these days.
That’s what’s compelled me to leave this review,turnaround was unbelievable quick!!three days from enquiry to repair & safely back in my hands.
Unbelievable good value well done to all the team😎

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Massively recommend!

I could not recommend this company enough! I posted my broken sunglasses, and they were returned within 48 hours and completely brand new. I'm sure they even cleaned them for me too. Thank you so much!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Fixed what I thought was unfixable, thank you

I was heartbroken thinking my favourite pair of glasses that I had gotten from Japan (and would have struggled to repurchase) were broken beyond repair, after I accidentally snapped one of the nose pad arms off whilst trying to adjust them (not more than a day after just getting them reglazed too!). All advice online said that kind of damage could rarely be fixed and usually warrants a new frame, which would have been expensive.

I was surprised when I got such a quick reply from AlphaOmega saying it could be fixed + a very reasonable quote. I was a little skeptical but figured I’d go ahead anyway as their reviews looked good, and if it went well then I wouldn’t need a whole new frame.

Got my glasses back literally about a week after I posted them, and I was so so relieved and happy when I saw they had been perfectly fixed with a bit of solder (admittedly the nose pad of the fixed arm was upside down for some reason, but thankfully I had the tools to unscrew and flip that back around quickly myself, so no big deal).

I’ve been wearing them daily for a few weeks now and have had zero issues with them feeling weak or fragile at all - they’re perfectly stable and you can’t see that it’s been fixed unless you look really closely. I am just beyond grateful that AlphaOmega fixed these and for such a fair price. Thank you so much.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Off the scale excellent!

Posted them from the South of England on Wednesday and they arrived back just after midday on Friday.
Amazing service.
My police sunglasses are very rare as they’ve stopped making them.
I stupidly broke them but AlphaOmega have made them like new.
Thank you so much!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

David was absolutely fantastic

David was absolutely fantastic! I brought in a pair of Tom Ford sunglasses that other places said couldn’t be repaired, but David sorted them out quickly and perfectly. Super friendly and helpful from start to finish. While I was there, I also picked up a pair of lovely Ray-Bans for my wife! They have a really great range of products. The whole experience was smooth, fast, and way beyond what I expected. Would highly recommend David and the team!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

“I had an excellent experience getting…

“I had an excellent experience getting my glasses repaired with alpha omega! The service was fast and professional, Sent my glasses back within 24hrs and my glasses were restored to like-new condition. The staff was friendly, and they took the time to explain what needed to be done. Over the phone Im so grateful. I highly recommend this place for anyone needing quality glasses repair!”

10 March 2025
Unprompted review
Rated 5 out of 5 stars

AlphaOmega - excellent spec frame repair service

Sent off two pairs of specs for repair. One snapped in half at the nose, the other a very delicate titanium steel frame broken where the arm connected to the lens frame. Very pleased with the service and the quality of the job. Many thanks AlphaOmega.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best!

I was truly blown away by the most extraordinary customer service, clear and swift communication and unbelievably speedy and skilled service and repair. This is the very best customer care and service I’ve experienced in years, they put all other businesses to shame. Highly recommended. Bravo to the entire team, not just the best in the business, the best in any business. Thank you.

19 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look