AlphaOmega Glasses Repair Reviews 

703
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast turnaround times and efficient delivery services that bring broken items back very quickly. Reviewers note that heavily damaged frames are successfully restored to like-new condition at very reasonable prices compared to full replacements. Consumers also deeply appreciate the professional communication and meticulous care given to fragile designer eyewear throughout the entire process. However, some people mentioned that local high street opticians were completely unable to handle the complex repairs, making this specialized online service an essential and truly valuable alternative for everyday customers seeking help.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the remarkably fast... See more

Product

Users describe ambiguous interactions with product regarding the repair of various damaged frames and lenses.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the excellent repair... See more

Delivery service

Consumers find delivery service to be of great satisfaction, frequently highlighting remarkably fast... See more

Price

Reviewers express mixed feelings about the price, finding the repair costs very reasonable compared to buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. I dropped my Hugo Boss varifocals on New Year’s Eve, and someone then stood on them and damaged one arm of them. Optician was unable to repair, but recommended this company, assu... See more

Rated 5 out of 5 stars

I had a pair of Stepper titanium frames repaired. Unfortunately, the repair gave way but AlphaOmega agreed without quibble to rectify the problem. I posted my frames on a Thursday and had them back fi... See more

Rated 5 out of 5 stars

Superb!! Oh my goodness! I discovered Alpha-Omega by chance browsing the internet for a reputable spec repair service. Having read the reviews (all of which were excellent) - I completed the 're... See more

Rated 5 out of 5 stars

An excellent service from start to finish. Managed to break an arm of my Ray-Bans and also one of the nose pads of my other pair. Enquiry sent, and an immediate response regarding repair and replac... See more


Company details

  1. Glasses Store

Information provided by various external sources

We repair all brands of glasses, sunglasses and eyewear with original parts for RayBan and Oakley repairs. Fast turnaround and a 12-month glasses repair guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

703 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(703)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I received my glasses back today from the repair I requested last week, and I would like to convey my most sincere delight.
The precision with which the repair was carried out, combined with your professionalism and speed, deserves the utmost praise.
My thanks go to the technician who performed the repair and to the entire team behind such a fast and professional service.
Please accept my highest admiration.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Repaired my half frame glasses in no time!

I originally purchased my glasses from vision express. These were half framed thin lens frames. Both lenses fell out when the strings broke.

I went to Vision Express to get them repaired and I was told that was not possible.

I contacted Alpha Omega and within three days I had my glasses back not only repaired, but also the frames had been adjusted!

Absolutely brilliant service and I would recommend this company to everyone.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

Didn’t know what to expect - didn’t read the reviews, but am delighted with the incredible service, results, speed and communication - had two pairs of Steve McQueen Persol 714’s fixed up amazingly and a battered pair of old stock Tom Ford’s for my wife, which have come back as new - will continue to use and seriously deserve all the excellent reviews! Thank you

10 September 2026
Unprompted review
Rated 5 out of 5 stars

What a find

What a find! Sat on a pair of Oliver Peoples and snapped one of the arms off. Found Alpha Omega online, uploaded a photo of the damage, received a quote back two days later, paid online, sent off for repair, received glasses back 3 days later good as new. Have literally saved £800 on a replacement pair. THANK YOU.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Dropped off a worn 30 year old pair of tag heuer rimless glasses with broken fixings bent frames etc and collected the glasses next day totally refurbished, amazing job. Thanks

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely pleased with the repair…

I am extremely pleased with the repair of my Prada sunglasses. The service was excellent from start to finish, with clear and prompt communication throughout the process. The quality of the repair exceeded my expectations—my sunglasses look as good as new. It's clear that great care and attention to detail went into the work. I would highly recommend this company to anyone looking for a professional and reliable repair service.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I had Oakley x metal Juliet sunglasses…

I had Oakley x metal Juliet sunglasses needing a repair the bridge on the nose was loose. Alpha omega fixed my sunglasses fast & cleaned the lenses as well. The sunglasses repair was excellent & the box was packed well to protect sunglasses from damage the repair price was reasonable they kept me updated with the repair work by email. Brilliant repair job & excellent service.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

They did a great job refitting the lense on my sunglasses so I didn’t have to buy a new pair. Communication was fast and clear and the service was speedy. Very happy. Thank you

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Ray ban sunglasses repair

I had some damaged ray bans and I couldn’t get them fixed at the high street opticians . I found this company on google and it’s amazing . I sent my glasses Monday and they was back Wednesday ! I would highly recommend!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Posted off my Ray Ban Aviator sunglasses as they had a smashed lense. Both lenses replaced and returned to me within 2 weeks. Very happy. Highly recommend.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a pair of Stepper titanium frames…

I had a pair of Stepper titanium frames repaired. Unfortunately, the repair gave way but AlphaOmega agreed without quibble to rectify the problem. I posted my frames on a Thursday and had them back fixed by Saturday morning. This is what first class customer service looks like.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Ive been trying to get my favourite…

Ive been trying to get my favourite Raybans repaired now for about 2 years after I sat on them. I’ve tried numerous places and everyone of them has said unrepairable and it was just by chance I saw this company online. I got them back the same week and I couldn’t believe what an unbelievable job they’d made of them. They fitted my face perfect again and only charged me £30 for what I thought was a right off. Do not waste time searching, just let these guys sort them out, because they are the best.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Really pleased with the service. I had a pair of Ray-Bans repaired after scratching one of the lenses, and the company communicated really well throughout. They replaced the lenses with genuine Ray-Ban lenses and did an excellent job.

The glasses are now as good as new, at less than half the cost of replacing them. I would happily recommend them to others.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Posted glasses on Monday afternoon, had them back Friday morning. Excellent repair carried out. 100% happy - thank you.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

My partner broke his glasses

My partner broke his glasses, we took them to the opticians but they said they were not repairable. Sent them alpha omega who provided a first class service, he received them back within 4 days. You wouldn’t know they had been damaged. Will definitely use this service again.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Miracle Workers

Recently, my father stepped on his Armani sunglasses. They looked totally broken beyond repair. Like, seriously, destination screwed. Arm snapped off, badly bent frame, cracked plastic, everything.

He's difficult to buy glasses for, so I went to see if anyone could repair them, and I found AO.

I'm always sceptical of companies with very good Trustpilot ratings, but I thought I'd give AO a shot because of their reasonable prices.

I got the glasses back yesterday, and they're somehow close to factory new. A few things couldn't be fixed without replacement parts, but the arm was reattached, the frames were bent back into place... and the whole thing was polished up to have the most incredible shine. It was like an episode of The Repair Shop.

If you have a situation like this, don't hesitate to try Alpha Omega.

I've got another pair I'll be sending in today!

25 April 2026
Unprompted review

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