AllClear Travel Insurance Reviews 

240,172
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 39,391 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the friendly and knowledgeable staff members who take extra time to explain every detail with great patience. People find the overall process very simple to navigate, whether dealing with online quotes or speaking directly with extremely helpful advisors. Furthermore, consumers are consistently satisfied with competitive pricing and clear policy options tailored specifically to their personal needs. However, some customers also noted that certain policy renewals came with significantly higher premiums than anticipated. A few people additionally mentioned strict limitations on specific coverages and encountered occasional difficulties requiring extra administrative follow-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that advisors are exceptionally polite,... See more

Customer service

Customers report positive experiences with customer service, highlighting that representatives are friendly,... See more

Service

Clients share positive opinions on service, highlighting how helpful, friendly, and knowledgeable the staff... See more

Price

People report positive experiences with price, highlighting that the cost is competitive and reasonable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how simple the online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely, polite, and knowledgeable staff member took me through the process and gave me any options. Able to answer all my questions without making me feel foolish. Straight forward experience and not... See more

Rated 5 out of 5 stars

Easiest phone call ever with Mark talking me through the policy and answering all my questions promptly and professionally. Exactly as it says on the ad..it is ALL CLEAR! I had done an online quot... See more

Rated 5 out of 5 stars

We have used AllClear previously and found them very helpful and patient when telephoned. This year I spoke with ‘Sue’ …efficient, friendly and patient! Although I have never had to make a claim, I... See more

Rated 5 out of 5 stars

Brian was absolutely brilliant! He was warm friendly and extremely knowledgeable, a great listener and able to answer our queries easily. Brian explained every question fully and went over everythin... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About AllClear Travel Insurance

Written by the company

AllClear Travel
Medical Travel Insurance for all

We believe everyone has the right to travel. Our policies have no upper age limit, and we can cover over 1,300 medical conditions. We provide specialist Medical Travel Insurance for people with pre-existing conditions who may find it difficult to find cover elsewhere.

Join the 3.5+ million people we've covered today.

Travel Insurance approved by experts

Our Gold Plus and Platinum Travel Insurance is a Which? Best Buy. We are also Reader recommended by Good Housekeeping and have won numerous industry awards for our customer service.

Choose from 5 star Defaqto rated policies, available online and over the telephone.

AllClear Travel
24 hour emergency medical support

Our emergency medical assistance team are available 24/7. All policies cover medical expenses and repatriation.

Freephone our UK Contact Centres

Speak with our UK-based expert agents. Freephone 0800 848 8608 and plan holidays with peace of mind today.

Travel Insurance Annual Travel Insurance Medical Travel Insurance Seniors Travel Insurance Contact Us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

240K reviews

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4.8

All reviews

(240,172)

36,769 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

A bit of a shock-not in a good way

The agents that dealt with my application were lovely. Charming, knowledgeable, attentive and respectful.
The reason for only two stars purely to the circa £900 in excess of the circa £700 already accepted to marginally alter my policy. I would respectfully ask that I am not presented with a long explanation because I’m sure somewhere you are in a position to do this.
Of course I expected a fee but this came as a shock.
I hope that you will accept this comment as genuine feedback. Please extend my kind regards to agents who help me during the process. Jane Easterbrook.
Policy Z21 685 744 274

4 September 2026
AllClear Travel Insurance logo

Reply from AllClear Travel Insurance

Good afternoon Jane,

Thank you for taking the time to share your feedback.

We’re delighted to hear that the agents who helped you were knowledgeable, attentive and respectful, and we’ll be pleased to pass your kind comments on to them.

We’re sorry that the additional cost of amending your Travel Insurance came as such a shock. We appreciate that this was considerably more than you expected, and we fully respect your request not to provide a lengthy explanation.

Thank you for sharing your experience so constructively. Your comments regarding the additional premium will be passed on to the relevant team.

Kind regards,
Elice

Rated 5 out of 5 stars

Very satisfied

Simple painless quote engine and so easy to choose the right cover that is best suited to you. I liked the openess and transparency of the cover details too. I also felt as someome who has some medical conditions to declare that it wasn't overly complicated to do that and was not left feeling victimised like some companies do. All in all a great experience and to top it off very competive premiums. I have just taken out this holiday insurance cover and hope not to have to use it at all but I have a feeling that I will bve treated fairly and quickly.

9 September 2026
Rated 5 out of 5 stars

Very happy customer

From the time I rang the number and spoke to Mat I was impressed. Mat was extremely professional but also very friendly. I will never use another travel insurance again. I have no hesitation in recommending Allclear insurance to my friends and family.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

spot-on

Clear, to the point, efficient, and a very capable real human being, gary, at the end of the line.

9 September 2026
Rated 5 out of 5 stars

I have used AllClear many times and…

I have used AllClear many times and have always been pleased with the help I have received.
The staff have always been polite and helpful,Zoe M dealt with my booking this time and was very helpful and friendly.
I am happy with the price and haven't got any other quotes.

9 September 2026
Rated 5 out of 5 stars

I wanted a annual travel insurance…

I wanted a annual travel insurance policy for people with pre-existing medical conditions.
I looked at several different insurers and Allclear stood out as it was good price and very easy to navigate the website.
Also our friends had used them last year and was pleased with their service.

6 September 2026

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