Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
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Review summary
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Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
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I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
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We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
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Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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No Solar Rebate and No Customer Service
I have been with Alinta and attempting now for months to get resolution to the fact I'm exporting many kWh of power to the grid and they are not providing any rebate. When I have attempted to resolve they have told me I need to possibly pay for someone to check my meter, even though I have a new modern battery and solar solution and my previous supplier had no issue. After follow up I was told there is no issue and all is resolved but still no recognition of my bill or any written correspondence. They keep telling me to call them. Beware of a company that will not put anything in writing as it a clear policy as the obdudsman will always ask for written emails, dates, time and what you have done to attempt resolution.
29 July 2026
Unprompted review
Reply from Alinta Energy
Hi Darren,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
If there is anything else we can do to assist, please reach out.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
Customer service was patience and…
Customer service was patience and understanding. Provided me with clear instructions and service.
Keep up the great work 😊
29 July 2026
Reply from Alinta Energy
Hi Lavalea,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Noel,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
I don’t like receiving a hello text at…
I don’t like receiving a hello text at 1115 at night. Pissed off
28 July 2026
Reply from Alinta Energy
Hi Stephen,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Very clear instructions and efficient…
Very clear instructions and efficient in handling my queries.
28 July 2026
Reply from Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Easy to use application on line.
Easy to use application on line.
Good website, no problems navigating and inputting my details. Good guidance notes.
Hope the changeover from my current gas provider is as smooth as this has been so far.
28 July 2026
Reply from Alinta Energy
Hi Nigel,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Transferring to Alinta Energy
While the process of transferring energy to Alinta takes a while (primarily due to privacy compliance), your operator was pleasant to deal with and patient. He had a good understanding of the process and the systems, making signing up seamless.
28 July 2026
Reply from Alinta Energy
Hi Graham,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Very thorough & knowledgeable- efficient
27 July 2026
Reply from Alinta Energy
Hi Rhonda,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Listening and making everything clearhe
Listening and making everything clear. He had a lovely manner .
27 July 2026
Reply from Alinta Energy
Hi Ingrid,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
easy straight foward transfer to alinta…
easy straight foward transfer to alinta . well explained by alinta staff
27 July 2026
Reply from Alinta Energy
Hi Suzanne,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
clear communication.
clear and understandable english (not being mean to others)
Questions answered to my satisfaction.
had issue with login details and fixed immediately with no fuss.
can ask for australian contact if i needed it
27 July 2026
Reply from Alinta Energy
Hi Tommaso,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
really carn't comment yet the easy part…
really carn't comment yet the easy part is tranferring my a/c
16 July 2026
Reply from Alinta Energy
Hi Richard,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The customer service officer that I…
The customer service officer that I dealt with was very helpful.
17 July 2026
Reply from Alinta Energy
Hi Brian,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
Wish I could give zero stars
Wish I could give zero stars. Incompetent and disrespectful organization.
25 July 2026
Reply from Alinta Energy
Hi Gerard,
Thank you for taking the time to leave us your feedback. We appreciate you letting us know about your experience and we’re sorry to hear it wasn’t the best.
We will pass this on to the relevant area to ensure we are working towards a better customer service experience in the future.
Sally
Reply from Alinta Energy
Hi Phil,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign-up experience.
We look forward to assisting you with all your future enquiries.
Sally
The company and the reception was very…
The company and the reception was very helpful and explained everything so that we could understand
25 July 2026
Reply from Alinta Energy
Hi Peter,
Thank you so much for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount portal for online access to your bills and usage.
Sally
Reply from Alinta Energy
Hi Pearce,
Thank you for taking the time to leave us your review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same seamless manner.
Sally
Ash in Victoria was very informative…
Ash in Victoria was very informative and helpful . She went out of her way to check concessions and provide meter numbers and smart meter information.
24 July 2026
Reply from Alinta Energy
Hi Pam,
Thanks for the wonderful review. We appreciate you taking the time to let us know about your experience with Ash. We will be sure to pass this on to her to let her to keep up the great work.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
BACK WITH ALINTA
I left alinta to go to first energy.
turned out to be a very poor supplier in.Terms of phone and customer service.Glad to be back with ALINTA
24 July 2026
Reply from Alinta Energy
Hi Chris,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us and we’re glad to have you back with us.
We look forward to assisting you with all your future enquiries with us.
Sally
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