The three stars are for the frame which seems well made and solid, although I have only had it for 4 months. No stars for the canopy which is flimsy and leaks in even moderate rain. Also, the cushions... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought 2 sun bed cushions a few years ago and I know out of warranty but considering they only come out a couple of weeks a year I wasn’t expecting all this white chalk like substance coming... See more
Product was easy to find. Clear choices and descriptions via style, pattern and all relevant measurements available and an affordable price. Ordered late Tuesday evening and two well protected parcels... See more
Company replied
I trawled through dozens of pages on garden chairs, until I found Alfresia. Found the perfect chair with leg extension. Delivered so quickly and lovely quality. Cushion is waterproof underneath. Very... See more
Company replied
Company details
About alfresia
Written by the company
Welcome to Homewares Direct! We specialize in providing the highest quality garden and home products. With over 10 years experience across our brands, we drive and strive to deliver style, quality and excellence in all of our products. We stock a fantastic selection of both contemporary and traditional designs and pieces to suit any style and space including: conservatory furniture, bar and dining sets, swing seats, hanging egg chairs, sun loungers, deck chairs, benches, parasols and cantilevers, gazebos, pergolas, artificial plants and trees, garden chair cushions, seat pads, gardening and watering tools, solar powered lighting, outdoor heating and barbeques. Creating a tranquil garden atmosphere is at the heart of Homewares Direct and our products are designed with dependability, style & craftsmanship in mind. Whether you are sat up late socializing on a warm Summer evening or spending a Sunday afternoon gardening, we are your one-stop shop for all of your outdoor living needs. Our Fire Mountain BBQs boast quality and affordability, with a variety of cooking styles and sizes there is something for every home. We also feature our Vitinni brand, offering high quality kitchen electricals such as air fryers, blenders and even a collection of pans.As well as a at least 12 months warranty on each of our products, we offer a flexible PayPal payment option so you can spread the cost of your purchase at your convenience.
Contact Us
Contact info
Robinson Street, OL16 1TA, Rochdale, United Kingdom
- 03300 021 600
- support@homewares.direct
- www.alfresia.co.uk
3.8
Great
724 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
we are happy shoppers.
delivery driver was helpful and we where amazed how quickly that we got the delivery too. thankyou.
25 May 2023
Reply from alfresia
Hi Lynn,
Thank you so much for your feedback and we are delighted you are happy with your Items and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Swing seat arrived on time . Well packed
Ordered arrived within a week. Well packaged.
Replacement for well
Loved swing seat. Still to put together.
24 May 2023
Reply from alfresia
Hi ,
Thank you so much for your feedback and we are delighted you are happy with your Items and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Delivered when expected by efficient…
Delivered when expected by efficient and pleasant driver
21 May 2023
Reply from alfresia
Hi Marion,
Thank you so much for your feedback and we are delighted you are happy with your Items and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Garden Storage Box
Excellent good quality garden storage box and v fast delivery and good customer service. Would highly recommend
23 May 2023
Reply from alfresia
Hi Nina,
Thank you so much for your feedback and we are delighted you are happy with your Items and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Good quality swing seat but a nightmare…
Good quality swing seat but a nightmare to put together. It is a good size which means you can lie down comfortably however the instructions appear to have been created by a 3 year old, just pictures which were really hard to follow with no written instruction. Now it is complete and in use I love it but my husband has advised he will divorce me if I ever get another! 🙂
22 May 2023
Reply from alfresia
Hi Zena,
Thank you so much for your feedback. We are delighted you are happy with your Items however I am sorry you struggled with assembly. Customer service are always on hand to help, please contact us on 0300 022 555 should you still require assistance.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Great service
Very quick delivery. Easy to put together in about an hour and a half. I thought that was very good for a 73 year old on her own! Delighted with the product which has already had plenty of use.
22 May 2023
Reply from alfresia
Hi Jane,
Thank you so much for your feedback and we are delighted you are happy with your Items and the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Excellent product well paced and…
Excellent product well paced and fantastic service. Highly recommended
20 May 2023
Reply from alfresia
Hi Adian,
Thank you so much for your feedback and we are delighted you are happy with your Items and the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Beautiful quality replacement sun…
Beautiful quality replacement sun lounger covers , delivered really quickly
20 May 2023
Reply from alfresia
Hi Helen,
Thank you so much for your feedback and we are delighted you are happy with your Items and the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Back in 2016 we bought a swing seat…
Back in 2016 we bought a swing seat from Alfresia before (albeit via Amazon). We moved house and had no space in our old garden for it so gave it to family. Lo and behold, in 2023, we finally have space for one again. The one at our family that has been out throughout the wind and weather has held up great. So we tried to find it again. this time we ordered it directly from the manufacturer Alfresia. Very pleased with it. Order was delivered quickly, pillows arrived before the frame but that's great. Quality is great just like last time.
19 May 2023
Reply from alfresia
Hi Barbara,
Thank you so much for your feedback and we are delighted you are happy with your swing seat and the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
The hammock is great but the…
The hammock is great but the instructions leave a lot to be desired.I’m an engineer so drawings i have no problem with but the method to lay the back down is great when you have worked it out.otherwise iwould have given five stars
15 May 2023
Reply from alfresia
Hi Brian,
Thank you for your feedback and thank you again for shopping with us. If you need any assistance please contact customer service and we will happy to help.
Best Wishes,
Alfresia
Reply from alfresia
Hi Arvin,
Thank you so much for your feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Really good garden set cover and a…
Really good garden set cover and a really great price. Would definitely recommend
13 May 2023
Reply from alfresia
Hi Kathy,
Thank you so much for your feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Arrived within 3 days
Arrived within 3 days, fit perfectly and look great.
Really good quality, will definitely recommend.
12 May 2023
Reply from alfresia
Hi Shaun,
Thank you so much for your feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Swing cushions
The person I spoke to at Alfresia was very helpful with my enquiry and the quality of the cushions I ordered is fantastic. I would highly recommend them
12 May 2023
Reply from alfresia
Hi Sharon,
Thank you so much for your feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Very prompt delivery and good quality…
Very prompt delivery and the quality of the cushions seems good
11 May 2023
Reply from alfresia
Hi Richard,
Thank you so much for your feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Swinging hammock cushions
Excellent service. My order was delivered very quickly and we are very pleased with the quality of these cushions for our swinging hammock, they are very good quality and fit perfectly. I would definitely recommend Alfresia to anyone. First class company
11 May 2023
Reply from alfresia
Hi Neil,
Thank you so much for your feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Great customer service and…
Great customer service and understAnding when good needed to be returned
10 May 2023
Reply from alfresia
Hi Roger,
Thank you so much for your feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Very quick delivery from order being…
Very quick delivery from order being placed. Fully informed of package progress. Delivered within time slot allocated
10 May 2023
Reply from alfresia
Hi William,
Thank you so much for your feedback and we are delighted you are happy with your items and the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
Received our new cushions,
Received our new cushions,
Excellent quality, and very comfortable would definitely recommend
17 May 2023
Unprompted review
Reply from alfresia
Hi Patrick.
Thank you for your positive feedback and thank you again for shopping with us.
Kind Regards
Alfresia
Excellent service items were ordered on…
Excellent service items were ordered on Tuesday PM and delivered Thursday AM
8 May 2023
Reply from alfresia
Hi Roger,
Thank you so much for your feedback and we are delighted you are happy with your items and the service we provided. Thank you again for shopping with us.
Best Wishes,
Alfresia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.