Alfaholidays Reviews 

5,285
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and drivers are exceptionally helpful, friendly, and knowledgeable, making every single trip fun and welcoming. Travelers also love the well-organized tours, delicious food options, and comfortable hotels located in fantastic spots near popular attractions. Though some reviewers noted that certain hotel facilities felt a bit tired or lacked modern amenities like elevators and convenient stair access. A few people also mentioned occasional long travel times, unexpected traffic delays, or limited breaks between long stretches on the road. Despite these minor drawbacks, consumers remain very eager to book future holidays.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the friendly and welcoming nature of hotel... See more

Service

Reviewers highlight positive aspects of service, noting that drivers are friendly, professional, and provide... See more

Holidays

People report positive experiences with holidays, expressing satisfaction and a strong desire to book again.... See more

Location

Customers consistently note positive experiences with location, highlighting hotels situated directly on the... See more

Facilities

Customers had ambiguous experiences with facilities. Many reviewers reported clean rooms with adequate space,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The week in Wales was great , hotel lovely , meals good but not to everyone’s taste, staff all very helpful. Our driver Brett was excellent he was very informative , funny and couldn’t be more hel... See more

Rated 5 out of 5 stars

The Melrose hotel is welcoming and clean, we had a refurbished room that had a large bathroom with a shower. Staff were always on hand to assist when needed. Our coach driver Rob (not and Alfa coa... See more

Rated 5 out of 5 stars

Apart from long journey down cromer via Cambridge.the holiday was well organised.hotel beautiful food good and well presented.we where well looked after.particulary enjoyed cruise on broads.weather am... See more

Rated 5 out of 5 stars

Hydro Isle of Man is great, great location on the sea front. Buses and horse drawn tram pass regularly. Electric railway and shopping centre close by. The rooms were small and dated but very clean an... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(5,285)

1,070 reviews in the last 12 months

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Rated 4 out of 5 stars

The driver, Anthony.

The driver, Anthony, was very good. Informative, funny, considerate.

The hotel was good, though the food wasn't as good as previous Alfa holidays. This won't tho, put us off booking with Alfa again.

Some of the excursions, day in Norwich, especially, need reassessing.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Debbie coach driver was brilliant

Debbie coach driver was brilliant and very helpful Hotel Staff and food brilliant always very hot and presented very well room lovely but no view and steps after a long corridor outings very good but a bit hilly for older people boat trips brilliant but had a brilliant holiday thank you

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Hotel in nice spot.

Nice hotel,not right in the town,quiet area,staff work hard and are friendly.Lovely walk from hotel along the huge promenade.Lots of little cafes.
Town a bit sad like most other seaside towns.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

The whole holiday from the time we got…

The whole holiday from the time we got on the coach was lovely a smooth journey to our hotel a nice room with an easy walk in shower that works windows that open to keep the room aired with fresh air comfortable bed and excellent choice of food and friendly waiters and waitresses
Our driver was great took us to some great interesting places very knowledgeable and we loved it
Just got back Saturday from Isle of Wight definitely holiday with you again

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Great holiday on the Isle of Man the…

Great holiday on the Isle of Man the hotel was nice and the food was great and plenty of it, we asked for a room with some kind of view but we were put out the back in a small room with white film over the bottom of the window so we couldn’t see out at all !! the manager said he would move us when he was able to but for the last night it didn’t seem worth it.
Neil our driver went above and beyond to help us all even on his day off when he told us about ticket you can get for the electric railway and horse drawn carriage and you could use this all day for the buses as well.Neil was a very good driver and took us to some really nice places
to see the Laxly wheel and the horse sanctuary which was lovely and he stopped at a shopping village as well
we would definitely like Neil as a driver again.
Keep up the good work Neil your a credit to Alfa

1 September 2026
Unprompted review
Rated 5 out of 5 stars

We enjoyed our holiday very much

We enjoyed our holiday very much. Arrangements were easy and we had a lovely drive to Torquay from our local pickup. The hotel and room was spacious and the staff were very friendly. Excellent food choice. Clean. Entertainment was mixed. The excursions were well received and organized. Would definitely recommend.

30 August 2026
Unprompted review
Rated 4 out of 5 stars

Lovely holiday

We had a 3rd party coach which was great as was the driver. We could have done with a bit more time at Longleat as I didnt get time to see all that I would have like to. Noahs Ark Zoo Farm would have been a nice stop for me in stead of Bristol. Staff were all lovely and food was good.

26 August 2026
Unprompted review
Rated 4 out of 5 stars

Good value for money.

Good value for money.Good food and excellent driver.Staff in hotel really good.Banbury not the best of the Cotwolds villages but easy assessable.Itinery very good.Transfer between coahes bit chaotic.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Great short break

Great driver (Dave)very pleasant and knowledgeable about the area's.
Lovely hotel and staff that couldn't do enough for us .
Good trips

31 August 2026
Unprompted review
Rated 5 out of 5 stars

the driver John

the driver John, was informative and even cracked jokes along the way, very professional. have already booked another holiday for next year well done

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Every thing ran smoothly.

Every thing ran smoothly.
We were kept informed.
The driver was friendly and professional and took everything in his stride.
Food and accommodation was good.
The balance was just right for us as we had a bit of free time to do our own thing on a couple of days.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

West Sussex at its best

The trips out were exceptional; whilst staying at Bognor Regis in West Sussex we visited Worthing - my first time here and I was very impressed (in fact, it would be nice to actually have an Alfa holiday here); Arundel - a lovely touristy place; took a ride on the Watercress Line heritage railway which was most enjoyable AND visited Winchester. Rather a lot in a 5 day holiday.
The hotel was good and the food exceptional in taste, choice and quantity.

29 August 2026
Unprompted review
Rated 3 out of 5 stars

Didn't see much of the Lakes

I went on the Glorious Lake District trip from South Mimms. Feeder coach picked us up promptly, pleasant helpful driver and no issues. Didn't wait long to get going from South Mimms and head to the Lakes. One stop on the way for the driver Neil to fill up the coach and a quick coffee. We stayed at the Auckland Hotel in Morecambe. Quick to check in and we had clear instructions to find our room. We were on the 2nd floor, lovely room, very clean and well equipped. Food at The Auckland was incredible. Full English breakfast, toast, juice, cereals tea and coffee. As much or as little as you wanted. Evening meal was chosen in the morning. 4 choices of starter, main and dessert followed by tea or coffee. Every meal I had was delicious, well cooked, good portion sizes and always on a hot plate.
Staff at The Auckland worked incredibly hard and were all friendly, chatty and couldn't be faulted.
The actual coach part of the break was disappointing. Neil the driver was a retired Marines band man. Rightly proud but we never heard the end of it. He played depressing music, very loud which isn't to everyone's taste. Our daily trips into the Lakes to us on the dual carriageway or motorway rather than the scenic routes. I've been to Scotland with Alfa so know the drivers can take the pretty routes. We never saw the beauty of the lakes at all, just random town centres where we had a couple of hours. The last day when we went on a boat trip across Windermere and it was beautiful, but again just 2 hours and we were back at the hotel. Full days were only 10am-3pm. The people on the coach were a fantastic bunch and we certainly had a laugh, but if your looking for seeing the Lakes then this isn't the trip for you.
Found the driver to be miserable, unhelpful and with no sense of humour. All he wanted to talk about was himself and the marines, he repeatedly went over the same thing 3 times.
Has a fab trip, the hotel was 5*, people on the coach fab but not the break I was expecting.

16 August 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Thank you for such a detailed and honest review. We're delighted the Auckland Hotel impressed you – the team there will be thrilled to hear their hard work and the food didn't go unnoticed, and it's lovely that you made such great friends on board.

However, we're sorry the coach experience and touring routes didn't meet expectations. Feedback about scenic routes, timings, and driver conduct is taken seriously, and we'll be following this up directly with our operations team. This isn't the standard we aim for.

Thank you again for taking the time to share such thorough feedback – it genuinely helps us improve future trips to the Lakes.

Rated 4 out of 5 stars

We were on an Alfa coach 5 day holiday…

We were on an Alfa coach 5 day holiday to the Isle of White 26th to 27th August. The hotel staff were excellent and the hotel itself very clean . The only problem was that our room was very dark due to being at the back and we had to have the light on mid afternoon. The room itself was very clean
We also thought that the trips we went on were not long enough as we only had 1 and a half hours each even though one trip was to Alum Bay which gave us no time to see much or go on the cable car .
Our driver seemed to be in a rush to get back to the hotel and was at times quite dangerous by getting too near cars in front and going faster than the limit at times .
He was a pleasant enough man apart from his driving .
We have been away we Alfa many times and have always been very pleased with everything

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Our 4 night holiday at the Bayshore…

Our 4 night holiday at the Bayshore Hotel in Sandown was excellent. The food was very good and served professionally and friendly, the rest of the staff were also excellent. The hotel is situated on the seafront. The rooms have all the facilities that one would expect, but perhaps in need of a little updating. Sandown has a wonderful location and fine sandy beach but the town itself has been neglected with hotels standing empty.

26 August 2026
Unprompted review

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