Alfaholidays Reviews 

5,073
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, including drivers and hotel personnel, for their excellent service. Many highlight the well-organized holidays and enjoyable excursions, noting comfortable travel, good food, and overall great value. However, some customers noted concerns regarding hotel facilities, mentioning rooms needing maintenance, being dated, or having issues like small size or lack of air conditioning. A few also found dining areas crowded or service slow, with some mentioning long travel journeys or specific driver behaviors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, particularly praising the friendly and helpful... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their trips as great, lovely, and even... See more

Location

People report ambiguous experiences with location, with many enjoying various sites like Buckingham Palace,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with some finding hotels to be very good with nice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from another great holiday with Alfa. Can’t really fault anything; travel was comfortable and well organised, driver friendly, hotel was good, perfect location with helpful staff. Excursions... See more

Rated 5 out of 5 stars

A very enjoyable tour of the very beautiful North East, with visits to a range of different historical sites, the seaside as well as time to wander Newcastle city centre. A good taster for what the No... See more

Rated 5 out of 5 stars

The holiday was great, well organized, only thing I would say is everyone going for food at the same time puts such pressure on the staff and some people end up waiting a while for their food but the... See more

Rated 5 out of 5 stars

The coach driver James, patience, safe driver, informative. Good sense of humour. The trip were at a leisurely pace allowing plenty of time to explore. Examples Warwick Castle had time to do dunge... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(5,073)

1,061 reviews in the last 12 months

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Rated 5 out of 5 stars

My parents are staying at Hotel de…

My parents are staying at Hotel de Paris Cromer at the moment as part of a Alfa holiday which they go on every yet, whilst there my Dad was rushed into hospital 30 miles away, the care and help my Mum has received from all the members of the Alfa team including Jasmin on reception who helped my mum with connecting to Alex on the piece of mind insurance who organised all the Ubers from the hotel to the hospital and back and the coach driver (apologies I cannot recall your name) and whoever has been leaving my mum a plate of food for when she returns from the hospital. I really can not thank you enough to know my parents are well looked after year after year so far away from home means everything to me, anybody thinking of using Alfa or staying at this hotel you will not be disappointed

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Malcolm our Driver from Bowburn was…

Malcolm our Driver from Bowburn was pleasant, funny and a safe driver. Bus had a little less leg room to our past trips with Alfa coaches. Hydro hotel was best we have stayed in. Room 202 was superb. Restaurant meals very good and Attila our waiter service was excellent. Trips out and about very good. Love Llandudno and Angelsey. All in all a fab holiday. Thank you Alfa...see you again...

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been on about 15 alfa holidays…

I have been on about 15 alfa holidays and they really look after you from pick up to your hotel alfa drivers are helpful and professional hotel's are clean food is excellent and staff are friendly and helpful and professional

2 August 2026
Unprompted review
Rated 5 out of 5 stars

An all-round splendid trip.

The good weather helps - though that was hardly within Alfa's control. The hotel was comfortable, with an excellent dining room. Hotel staff were friendly, especially the dining-room staff. The tours worked very well, especially those to Chichester and the Weald and Downland Museum.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

First trip to North Wales

Great driver in “Becky”with well timed comfort stops.
The Hydro hotel provided comfortable rooms with an excellent food & drink menus. The excursions were well organised and all ran to time. The only thing that did not work at the hotel was the failure of not receiving an early morning call despite asking reception for this to ensure we were ready for departure on the last day !(not good!)

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything was fine

Everything was fine , food ,room staff cleanliness, comfortable lounge, excursions , Eric the coach driver was excellent, the only downside were the front seats 3 and 4, there was NO room to move your feet , totally cramped, these seats are not suitable for long journeys.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Good holiday especially all the things to do on free day.

All good, excellent driver (Malcolm)
Hotel good, excursion to Anglesey brilliant. A visit to the prehistoric copper mines on the midway stop up the great Orme is an incredible place to visit on your free day. It was the highlight of the holiday together with a trip on the tour bus from the end of the pier to Conwy, with guided commentary, both excursions easily done in one day.
Great castles on this holiday.
Hotel staff excellent 👍 only bad point was the noise from next door rooms, television sounded as if it was in my room. Earplugs needed.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

we had a wonderful stay in Scotland

we had a wonderful stay in Scotland, the excursions were great even though one trip had a lengthy diversion due to ferry breaking down the scenery was fantastic.
great selection of food for meal times, chris was a star.
Only negatives were the noisy extractor fan from a neighbours room and the creaky floor boards down the corridor.
will definitely go again.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant staff throughout

Pleasant staff throughout, Food good, accommodation and hotel to a high standard.
Great location.
One poor point we left our starting point at 6.30 am with next stop 30 minutes away, the pick up point folks were on a 8.00 am pick up we were left for 1 hour wait.
We could have along with driver an extra hour kip.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely loved my little trip to…

Absolutely loved my little trip to Ilfracombe! Skelton Lake was a great service station, (much better than Burtonwood) and Robert our driver looked after us well, he was very professional, friendly & helpful.
All the excursions were great and you could do as much or as little as mobility allows - the walk up the cobbles at Clovelly was easier than the walk down!
The hotel is in an ideal spot in Ilfracombe & I'm so glad I had a Seaview room which was redecorated to a good standard.
All staff at The Imperial were fabulous -all smiley, friendly & helpful - especially Emma our waitress who looked after us very well during our stay.
Thank you for a great time, keep doing what you're doing - it is noticed!
Until next time 😀

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect resort

The resort of Tenby is for us the best, couldn't fault it. Plus gorgeous weather. Very comfortable coach and good driver. Hotel was good with comfortable beds and clean rooms. Would recommend.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Holiday

Travel to and from LLandudno was good, drivers friendly and helpful. Hydro hotel was clean and comfortable, food was excellent and staff were all great.

27 July 2026
Unprompted review
Rated 4 out of 5 stars

The driver was jovial and always helpful

The driver was jovial and always helpful

27 July 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Anthony, thank you for taking the time to leave us a review. We are so pleased you enjoyed your holiday with us. We look forward to welcoming you back soon.

Rated 2 out of 5 stars

Shanklin & the excursions are not…

Shanklin & the excursions are not suitable for people with mobility issues should have been told this when we booked for a wheelchair
entertainment 1st two nights terrible

26 July 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Hi Natasha, thank you for taking the time to leave us a review. We are very sorry to hear that the excursions during your holiday weren’t suitable for you and that the entertainment wasn’t up to the standard we expect. We appreciate your feedback and we will make sure your comments are passed onto the team for future consideration and improvement.

Rated 5 out of 5 stars

This was a well organised trip

This was a well organised trip. Our driver Tony was outstanding, the way he navigated the steep, narrow Cornish roads was amazing. The hotel Eliot was lovely with friendly staff and well positioned for the shops and beaches. A great week.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent organisation by Alfa

Excellent organisation by Alfa, my 1st time with Alfa and will book again. Highly organised Reading interchange. Very comfortable Coach, pleasant driver. Very good Hotel Seabank, Porthcawl, staff went above & beyond to make guests s comfortable and happy. Porthcawl is a lovely location & the Hotel is close to the Town & amenities.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant as always

To start pickup fineinterchange fine and even better we found our driver was Ged our 3rd with he’d been on quite a lot of your tours and found Hed best so far he very informative good safe drive and very humerus. The hotel room and food was lovely evening entertainment very good so all in all another enjoyable tour with you. Thank you.

26 July 2026
Unprompted review

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