All was super smooth. The seller re-checks the size ordered to ensure that you get what you want and no return is necessary. In addition, they advise if you are not sure (back protector in my case).... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered boots from Alex Factory on Sunday. Alessio contacted me Monday with some questions regarding sizing - he wanted to make sure I got the right fit the first time. Boots shipped Wednesday and d... See more
Very responsive. I was not getting my e-mails due to them going into my spam folder. AlexFactory has sent me many emails checking on my status.
Company replied
This is the second time I have purchased hiking boots from Alex Factory. Shipping was prompt and efficient via Federal Express, even though from Italy to the US. Each time Alex Factory checked by emai... See more
Company details
- Activewear Store
- Motorcycle Equipment and Accessories Store
- Outdoor Sports Store
- Sporting Goods Store
- Winter sport Store
Information provided by various external sources
Vendita Caschi Moto, Outlet online Abbigliamento Moto e Caschi, Visiere Caschi, Caschi Axo, Caschi Suomy, Caschi Momo Design, Caschi Arai, Caschi Shoie, Caschi Nolan, Caschi A-Pro, Caschi G-Mac, Stivali Moto, Tute Moto, Giubbotti Moto, Giacche Moto, Guanti Moto, Protezioni Moto, Underware - Alex Factory
Contact info
Via dell'acqua, 2, 31020, Revine Lago, Italy
- 3288162520
- info@alexfactory.it
- www.alexfactory.it
4.7
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought the Sidi Crossfire 3 SRS and…
I bought the Sidi Crossfire 3 SRS and one of the customer care guys asked about my current boot and regular shoe sizes to insure a perfect fit. Very good service, thanks for that!
10 February 2022
Excellent service and communication
9 February 2022
Great products of quality at a good…
Great products of quality at a good price - sizing seems to be spot-on - Really quick and helpful customer service (my mistake on the order :( ) Used before and will use again Thank you :)
5 February 2022
Great service
Great service. They made sure I got the correct size before they shipped the order. It arrived in like three days. I don't know how they got it from Italy to Colorado, USA that fast.
31 January 2022
A great buying experience
A great buying experience! Beautiful boots that shipped and arrived quickly!
31 December 2021
Fantastic service with great prices and…
Fantastic service with great prices and caring staff
27 December 2021
Unprompted review
Excellent customer service
Excellent customer service. I received an email from them following an order for new MX boots. The gentleman wanted to make sure of my size, as I live in the states, the boots coming from Italy. He wanted to make sure I got what I needed. Love the boots too. Jake Coye Rochester NY USA
15 December 2021
PERFECT FIT QUICK SHIP TO US
7 December 2021
Excellent customer service!
Excellent customer service! Loved my boots. Thank you so much.
2 December 2021
Buying my new boots from Italy from…
Buying my new boots from Italy from them was a great experience in service / delivery time and cost.
Very satisfied with them .
I’m a buyer from Canada.
30 November 2021
Unprompted review
Good communication
Good communication. Fast shipping from Europe to Canada. I would recommend this business
23 November 2021
Fast + good service
Fast + good service - Ordered some motocross boots on Sunday, they exchanged email with me to confirm the size, shipped on Monday, and I got them shipped from Italy to USA that Thursday!
12 November 2021
Unprompted review
Butter soft boots!
These boots are amazing they fit like a glove and are butter soft! I feel like I’ve owned them for years. The customer service was great they even emailed me to make sure I selected the right size. So happy with my purchase!
10 November 2021
Very nice services
Very nice services
They ask me question to be sure they send me the good product
Fast delivery
5 November 2021
They were very professional
They were very professional, and helped through the entire process. I chose a size, and they contacted me to verify other measurements. After, it was decided that I bought the wrong size, and they guided me to the right product. Shipping was ridiculously fast, especially with what's going on with shipping in the world right now.
2 November 2021
Amazing service
Amazing service. They emailed me to confirm sizing since I am in the US and they use European shoe sizes. Love their products.
2 November 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.