Airportcars Gatwick Reviews 

Between an old car and a driver who was way past retirement age but still continue to use his phone while driving (and therefore swerving while on the motorway), this was not my expectation or past experience of Airport Cars Gatwick. If I pay a premium compared to Uber, I am expecting security at least to be part of the service.

Lone traveller, so not cheap, but cheaper then other sites & safest option. Easy to find the booking booth right outside the terminal. Chap at reception was polite & waited 2 mins for the taxi, which was a Mercedes. Driver also polite and v smooth & efficient drive home .

Friendly welcome, reasonable charge. Instant driver despite it being 0200. Excellent drive home with friendly and professional driver, who carried my bag to the door. Not the first time I’ve had great service from them.

Great service, polite driver and clean, comfortable car.

Polite & not too friendly driver

Super convenient and priced fairly, driver was polite and kindly helped with heavy luggage, excellent service all round.

So expensive.... I appreciate that it is prime location and convenience, but nearly £40 for a short trip to Smallfield is excessive. Then the driver asked for a tip! This was during the day, so not unsociable hours.
I know cars are high standard, but you are clearly making a lot of money out of the short trips. I am going to switch to airport parking now as a really same price as two cabs (to and from airport).

Fast and efficient

It was a 5 minutes journey that cost £33

3.1 miles total - that’s £10.60 a mile!

Diverted flight caused arrival delay so Airport Cars delivered. Thank you.

Quick booking and pick up. Friendly staff but very over priced

Lovely spacious vehicle , helpful driver , easy to book

Going to your desk, ordering a taxi was so easy, it meant we didn’t have to leave the terminal with our luggage, it was so straightforward. The driver was very professional, helpful and polite. I highly recommend your company.

Speedy and professional service. Lovely driver

Polite, helpful driver who got us to our destination safely and followed the correct route.

My second time of using airport cars Gatwick, flight delayed, early hours of the morning, 5th June , very tired . Well perfect service, cheaper than Uber BUT the best was the service the driver provided, lady travelling alone , huge suitcase, a real gentleman with fabulous humour on my journey home. Carried my suitcase to the door and ensured I was SAFE . Thank you so much I was to tired to ask you your name .

Quick pick up and drive home, excellent job.

Amazing driver - took the best route and I got my flight - can’t thank him enough. Superb service!

**** Updated review ****

Gave the gentleman at the kiosk our postcode which is about 10 minutes from the airport (we live in Ifield) & was given a price of £18. Got to our door & was told by the driver that the price was £31 & some change. Wouldn’t have minded paying the £31 for the convenience however I find it irritating that the company was not transparent about the charges… not sure if they purposely give a low ball quote in order to secure the custom but either way left feeling a little taken advantage of.

****After exchanging a couple of e-mails I was refunded the difference. I have updated this review to 4 stars as they responded professionally & resolved the issue quickly.

As a business owner myself I understand that things sometimes go wrong & appreciate it’s how these issues are resolved that is a true representation of the organisation.

10/06/26