Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used airport cars several times over the year and prefer them to uber. Their vehicles are always smart, immaculate inside & run well & their drives are smartly turned out, professional and co... See more
Company replied
Easy straightforward journey. We live close to the airport and though I do think it’s expensive for the distance we go and the cost has massively increased in recent years was actually cheaper and mor... See more
Company replied
My second time of using airport cars Gatwick, flight delayed, early hours of the morning, 5th June , very tired . Well perfect service, cheaper than Uber BUT the best was the service the driver provid... See more
Company replied
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The driver was lovely
The driver was lovely. He was very helpful. My mum is blind and he helped me throughout the journey. He helped with bags and was very pleasant
27 August 2026
Unprompted review
Great service as normal.
27 August 2026
Unprompted review
Nothomehing better than once you land you…
Nothing better than once you land you can get straight into a taxi home over the years think I only ever had to wait longer than 10min drivers always pleasant so I recommend and I'll keep using you guys every time I arrive at Gatwick thanks
26 August 2026
Unprompted review
Front desk and driver provided 1st…
Front desk and driver provided 1st class service.
26 August 2026
Unprompted review
Smooth booking with set price
Smooth booking with set price, car available immediately, driver very nice and professional. Thanks!
26 August 2026
Unprompted review
We were very happy with the service.
We were very happy with the service.
Our flight was delayed which meant we were 2hrs late landing.
The office is conveniant and the staff were friendly.
Prices were reasonable and the journey home was stress free
24 August 2026
Unprompted review
Excellent customer service
Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comfortable and pristine inside. I shall certainly use the company again. The booking process the day before was very straightforward.
All in all, excellent customer service - thank you!
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Miss Mackenzie, thanks so much for your positive feedback. We look forward to being of service to you again the next time you travel through Gatwick.
Excellent service at Gatwick Airport.
Excellent service at Gatwick Airport.
We decided to use this brilliant transfer service after BA cancelled our flight to London City airport.
We were able to transfer from Gatwick to London City Airport with Airport Cars Gatwick.
A very relieble service with our driver Yusuf, who was kind, professional and great driver.
Thank you to Yusuf for his friendly, helpful and kind conversation. We transfered in comfort and style.
A very professional driver with a very friendly character.
He made our journey experience a very easy and relaxing one.
I highly recommend this company.
23 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Isobel, thanks for your lovely feedback.
Great taxi company
Great taxi company! We’d been let down by Uber, and Airport Cars thankfully had a taxi available. Reasonable cost to get home (especially at 1am!) and a really friendly taxi driver. Thank you so much.
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Kirsty, thanks for your positive feedback, we are glad to have been of assistance to you.
Excellent service
Car was on time
Driver very friendly, courteous and polite
Drove with care and attention
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Judith, thanks for your positive feedback.
Quick and efficient service but expensive
Quick and efficient service although expensive. Driver could have been more friendly. He didn’t say a word !!
24 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Andrew, thanks for your feedback, some passengers prefer to travel in silence after a long flight so the driver was likely respecting this. I am sure that he didn't wish to appear rude, but apologies for this.
Quick, efficient and reliable.
Quick, efficient and reliable. Our driver was very polite and considerate. Good value at 02:30 in the morning compared with Uber.
23 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Jonny, thanks for your positive feedback.
Fantastic service as alway driver …
Fantastic service as alway driver very helpful car clean inside and out smooth ride
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Customer, thanks for your positive feedback.
Guy in booking office wasn’t rude but…
Guy in booking office wasn’t rude but needs to be more forthcoming. It’s a quest to find good customer service these days. Wait time was very short, driver was very helpful and polite. Fare was a bit more than what was quoted but hey ho.
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Ade, thanks for your positive feedback. We will remind our bookers of the importance of excellent customer service.
Car very tidy driver very polite man…
Car very tidy driver very polite man and very helpful
22 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Mr Cox, thanks for your positive feedback.
Reply from Airportcars Gatwick
Dear Richard, thanks for your positive feedback.
My daughter was travelling solo & the…
My daughter was travelling solo & the driver treated her with kindness
21 August 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Hilary, thanks for your positive feedback.
Reply from Airportcars Gatwick
Dear Martin, thanks for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.