Air Malta 

It‘s Corona
But I was positively enthusiastisch.
Friendly staff good service.
I‘ll Flyer abgaunert!

These guys are making fun and provoking their passengers. So late and sarcastic emails and awful customer service. Is like, "We do not give a heck about you !! Goo die or never fly with us". For the peace of mind, I recommend paying few euros more and fly with a real legacy and competent airline.

Sadly we have had similar experiences to other reviewers - we had flights booked for April 2020 and July both were cancelled and we rebooked. Then the October flight was cancelled (although they didn't tell us - we had to query). We tried to rebook this - no response to emails and the time we requested the rebooking for passed by! No response to emails about rebooking - still waiting for confirmation of our latest attempt to rebook.

Having used Air Malta for over 20 years I have been absolutely disgusted by their appalling response to the Covid crisis. I have been emailing and ringing since March and have got absolutely nowhere. My guess is that they are stalling for as long as possible and then will organise a technical bankruptcy which will mean that passengers are not preferential creditors. I suspect their Maltese customers will be treated rather better.
I will never fly with them again.

disgusting company.
our flights in early may are cancelled because of covid. they offered 3 options from we choose the full cash refund.
today 28-09 still no cashback and no reply on emails at all.
shame shame shame.
in the future we never ever fly with malta air even if it would be free.
i sincerely hope air malta goes bankrupt.

If I could give them minus 5 stars I would. This is the worst and most dishonest airline I have ever dealt with. They cheat their customers. Their level of incompetence is unbelievable. Don't expect them to ever return your phone call or email because it won't happen. Don't book and be cheated by this company

AirMalta cancelled our flights a week before our holiday and didn’t even bother to tell us. I only found out because I randomly thought to check myself in case. I applied for a refund by email as was suggested to do on the website at the time. Still months later, not even a response. I have also lost money trying to get through on the phone to contact them about this. There is no customer service and a very poor ethic at airMalta.

Our flight into Malta got cancelled. Called them and they advised me to apply for a voucher online. Did that, but no response and no voucher for weeks now.
Next to that, our returning flight did not get cancelled, and they keep on sending message to check in. How? Our going flight was cancelled!! We are not in Malta!
I understand that all companies suffer because of Covid19, but they should have figured out how to deal with that now and at least treat people correctly. I still hope to get my voucher, but until then I will never book a fight with them anymore. I rather book with a more trustworthy company.

Same as Ryaniar, if you keep treating customers poorly and with disrespect, you will have no customers when this situation is all over.

I for one will never be using you lot again. Air Pirates this should be called.

The most crooked airline I've ever used! They will lie and blame the other company I booked it with and then they do the same. Booked with Travel2Be/TravelGenio, both Spanish companies, and they give Malta a bad name! Everytime I call, it wastes 10 minutes of my time, no matter what number I click on the menu, then it cuts me off. I don't even get to speak to an adviser! 4 months and counting waiting for a refund due to the pandemic. They only cancel the flight 8 hours before I'm due to fly... They blame Travel2be when Air malta are the ones who are holding up the refund. Will not be using again! I am reporting them to Which and Watch Dog. They keep hold of my money when legally they should have refunded me within 7 days.

5 months after I was promised a refund and still no refund or communication. All messages are ignored. Worst customer service I have ever encountered. Avoid at all costs.

Don’t book with airmalta unless you NEVER need to speak about a problem. Phone lines constantly engaged for 3 weeks even though I called constantly then finally got through today to be told to press 1 for English, takes no notice and cuts you off. Never answer emails even though I messaged many times. Nightmare airline if you need help!!

6 weeks later and still no response to my email, no signs of getting a refund for my ticket

I will not be going to Malta 🇲🇹 in future due to Malta Airs decision to fly during a world pandemic, this is Malta punishment in my life time.
There are just as much beautiful beaches with the same water in Italy.
I could not be on my flight as all my other flights were cancelled and refunded.
Alitalia refund me all my internal flights.
Consider during this world pandemic no travel insurance covers you, no Goverment is offering free medical assistance to Travellers, and what medical assistant would you expect to get during a pandemic.
Poor choice for Malta Air that will affect the country of Malta financially unless it refunds air traveller unable to be at there flight due to covid.

Really good.
Due to CV19 our flight was cancelled, but managed to get another flight on the same days as previous ones were booked, only slightly later than original times.
It was a little stressful waiting to talk to someone, but when we did, it all got sorted out.
Our flight took off early and landed early. No problems at all. Friendly staff.

Flight cancelled by Air Malta in March, despite numerous emails and promises of refund, nothing. They dont answer their phones, their Chatbox takes you in circles and acheives nothing. Absolutely the very worst company that I have ever dealt with.

Horrible customer service!
Refund is pending since 6 months! No response to any emails at all. Never again

I have tried to find a solution with regards to an inconvenient situation, but the customer support is the worst possible.

The flight to Malta went ahead. The return flight was rescheduled two days later after the original date (although this flight was going ahead and Air Malta had sold our tickets for treble the price), We then had to pay AM £700.30 extra between six people. We also had to pay £700 extra accommodation. What choice did we have to get back to the UK??? If they will not compensate, we WILL take court action against the airline. We have recorded their phone conversation admitting that flights were NOT cancelled but that they resold the seats.

Terrible customer service. Cancelled my flights due to covid 19. Requested a refund and they have literally become impossible to contact. Very frustrating to not even get any personalised updates. Just automated messages saying they are trying there best... No good enough when customers have been waiting months!