Air France Reviews 

Had super low expectations for this company after looking at several horrible reviews, but I found it pretty good. Only annoying thing was that I had to rush from one flight to the next one, both Air France. The service was really good and efficient in the airport in Paris and also in both flights.

I was satisfied, but not impressed by the quality like Singapore Airlines or Emirates.

Worst ever! We've not yet gotten all our luggage here in Miami and We've been to the airport 4 times now and waited 2 days.
The air France personale are completely aweful! They promise to call the same day as we arrive regarding our baggage but do they even call? No?!!?
We only get 100$ as compensation which isn't even enough for the time we could've used differently with our pucking stuff!

Kind regards
An angry customer <3 :*

Last time for airfrance/klm they not tell the true i book at klm and want to buy seat at air france but something is wrong can not to be booked when ask i only get this
"Hello Johnny, seat selection is restricted for certain flights depending on availability and flight configuration. We suggest you to contact us before check in online opens (check in online opens 30 hours before departure) to check if chargeable seats are offered. We regret that we cannot assist you further at this stage as no chargeable seats are being offered at the moment. Thank you"
But if you start a booking at Airfrance you can choose the seat, this 3 bookings is the last with klm/airfrance never never again

Har taget turen fra Billlund til bangkok, AFs service er meget ringere end andre der flyver fra bll.

jeg venter stadig her snart 1½ måned efter på at få lovede 5000 miles i kompensation for ikke fungerende Entertainment system på deres fly fra CDG til BKK.

Har rykket mange gange sendt dokumentation for at have en voucher, men intet sker bliver blot lovet at nu sker der noget.

Utrolig fårlig service, derudover er dette fly for det meste forsinket også på mine flyvninger, der gjorde at jeg ikke kunne nå at blive hentet i lufthavnen.

så hvis ikke AF gør det bedre en anden gang bliver det ved den ene stjerne, og hvis næste gang ikke er bedre bliver det et alternativ til dem, så hellere betale lidt mere for bedre service.

I have unfortunately been using Air France and their bonus program for the last five years, to my regret.
First, I have never had a flight with Air France that was not either delayed greatly or early(!).
Second, in spite of numerous flights across half the world, I can use their bonus program for absolutely nothing.

In comparison, I have started taking my longer flights with Sas in the last year, and already I am a gold member, enjoying lots of benefits.

Five years of earning points with Air France (flying to Colombia, Cuba and southern europe) has given me not a single benefit. I have not even been upgraded in their program! (ha ha, I know who is the fool for enduring this for five years...)

I don't want to use hours and hours describing my bad experiences with Air France, so here are a few:

Returning from Bogota to Paris with AF. We are in the plane when getting told to get off because they have a problem. We get a busride to a hotel, after waiting 5 hours in the airport, with no information. In the hotel we are told (in no polite terms) that the Air France customers must wait with checking in, if any regular customers want to check in first.
We get a meal ticket, but again are told that Air France customers can not sit by the windows in the restaurant, as these seats are reserved for the regular customers. (of course we sat down by a window and told the waiters that they could just call the police)
37 hours later we depart for Paris.

7 months after this, again Bogota-Paris. In Colombia, I get an email that Air France personnel will go on a strike, and that I have to change my flight. No problem, I try calling Air France.
And try and try.
I call for 21 hours (!) to no avail before getting through. By then they say that I must either depart two days prior to my scheduled flight, or wait an uncertain amount of time for a flight at a later date.
I choose to depart earlier, but by then it is almost too late, so within one hour of talking to Air France "customer service" I have to leave for the airport. Two days earlier than scheduled. No need to say that this was a stressing experience.

On top of this, I have never been offered any compensation for the accountless delays or troubles. My travel companion took the time to write a complaint (got no answer) then another complaint (no answer), then numerous calls to AF, where after he finally got some bonuspoints as compensation. Is it just me or is that unequal treatment? And by the way, he has never had anything to use his bonus points for either.

I wish I had more time for this, as there are so many more similar experiences to describe, but I am altogether done with Air France.

1 star here on Trustpilot is way too much for Air France, but unfortunately I have no lesser choice.

Never again Air France.


Update 27. september 2013:
I have 28000 AF points that I lose in one month if I don't use them. Wanted to use them on a hotel (since I am never flying AF again), and AF and Hilton have a collaboration. But the link from AF to use points at Hilton doesn't work. I write to AF to tell them that the link hasn't been working for two weeks, and ask what to do.
Their answer shows exactly the mindset that makes AF "service":

"Thank you very much for your message dated 26 September 2013. You informed us of the difficulties that you encountered on our website.
Connection problems may occur occasionally, we apologize for the inconvenience
caused.
We invite you to try later.
We thank you for your continued loyalty to the Flying Blue programme.
Your Flying Blue team"

WE INVITE YOU TO TRY LATER!!

Thank you so much for the help AF. You're awesome!

After flying with Air France regularly for the last 5 years mainly due to their value for money flights to South Africa, I recently had the most disappointing experience on the flight from the UK to Capetown and back from Johannesburg.
Starting with the ground crew who refused to let us take on an extra bag even though we were way under weight and having to repack our luggage on the floor of the airport, to hassling my companions who were both in their 70's, the air crew too were nowhere near as attentive and professional as they had been in the past, in fact I found them rude and unhelpful.
After raving about this airline to my 2 friends I was embarrassed and angry at the treatment received.

I had the most awful experience on a plane I have ever had. Delays, missed connections, rude staff, no communication and get this, dirty toilets without toilet paper. Air France is disgusting and I will never recommend them to anyone. Eight years ago I flew with them as well and they lost my luggage, waited a week to get it back.
Be warned and if you complain they send you generic letters. There is no personal service and don't think you will get them to admit their mistakes. I lost 1 whole day of my holiday, had to pay to change my connections and when I asked for compensation, their answer was £80. Seriously!!