At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
Company replied
Thé air conditioner was delivered by a very kind and thoughtful man who read the noté I had left on my front door and did what I required since I am disabled. Thé air conditioner was delivered is w... See more
Company replied
Delivered when promised and AC as expected. We took a chance ordering a fairly expensive unit given that we’d never heard of the company before, but we needn’t have worried. It was hard to find any po... See more
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Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.0
Great
3K reviews
Asks customers to review
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Thanks for the Samsung next day delivery
Thanks, Aircon Direct, needed 3 units very badly and you came up with the goods, very impressive, delivered next day
16 July 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that you found our service impressive and that we were able to deliver your 3 units promptly. Your satisfaction is our top priority, and we are delighted that we could meet your needs. Should you require any more cooling solutions in the future, feel free to visit our website.
Best regards,
Lee
Unprofessional Support & Serve Delays - find alternatives
I rarely write Trustpilot reviews, but my recent experience with Aircon Direct UK warrants sharing this information for other consumers. I placed an order expecting standard delivery fulfillment, but instead faced a delay of over two weeks. When I contacted the company regarding the status of the shipment, I was informed that the items were entirely out of stock, despite the order having been processed.
Furthermore, the customer service interaction was highly unprofessional. The phone support staff became defensive and argumentative, refusing to provide refunds, demonstrating a clear lack of training in professional communication and conflict resolution. Would strongly avoid at all costs.
8 July 2026
Unprompted review
Reply from Aircon Direct
Hi James,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
A Rip-Off Customer Service Experience
I confirmed that the air conditioner was in stock before placing my order. During checkout, I chose to use my own installer, but the website rejected their certification number and instructed me to pay first, saying customer services would contact me afterwards.
I called to get confirmation before paying, but instead I was repeatedly transferred between departments without receiving a clear answer. As a result, I lost confidence in the company and decided not to proceed with the purchase.
To make matters worse, I later discovered that the phone calls had cost me over £40. The whole experience was extremely frustrating and unacceptable.
30 June 2026
Unprompted review
Reply from Aircon Direct
Hi Tanya,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from Aircon Direct
Thank you for your wonderful feedback! We are delighted to hear that you love your purchase from Aircon Direct. If you ever need more home appliances, do check out Appliances Direct for a wide range of products.
Take care!
Lee
Swift Delivery
Delivered the humidifier swiftly and well packaged. It was in very good condition for a reconditioned item.
27 June 2026
Reply from Aircon Direct
Hello,
We are delighted to hear that your humidifier was delivered swiftly and well packaged. We take pride in providing quality reconditioned items, and we're pleased to hear that it arrived in very good condition. If you ever need any more appliances, do visit Laptops Direct for a wide range of options.
Best regards,
Lee
Will be needed a lot more
After the first heat wave, as an elderly couple, we needed to do something to cope with repeated heat exhaustion and sleepless nights.
As the climate is expected to get worse, it was time to do something about it.
We selected a high capacity air conditioning unit from the range this Company offers.
It was delivered on time, well packaged, and with a clear User Manual.
Being on castor wheels we can locate it in any room of our bungalow.
We find that we can keep our lounge, really cool and if we open it up to the short hallway and keep one bedroom door open, it makes both rooms more comfortable.
We are very pleased with it and consider it a good investment for the future.
11 July 2026
Reply from Aircon Direct
Dear Customer,
Thank you so much for sharing your experience with us. We are delighted to hear that the high-capacity air conditioning unit you selected from our range has been a valuable solution for coping with the heatwaves. It's great to know that the delivery was prompt, the packaging was secure, and the user manual was helpful.
It's wonderful to hear that the air conditioning unit's portability with castor wheels allows you to move it around your bungalow effortlessly. We're thrilled that it has helped in keeping your lounge cool and making other rooms more comfortable by strategically opening doors.
We truly appreciate your kind words and are pleased that you see it as a good investment for the future. If you ever need any more cooling solutions or home appliances, we recommend checking out Appliances Direct for a wide range of products.
Best regards,
Ivy
All good
All good, product as described. Delivery took a little longer than I would’ve liked and price was more than I wanted to pay but given that it seemed to be the last portable air con unit in the country…
11 July 2026
Reply from Aircon Direct
Hello,
Thank you for sharing your feedback with us! We're glad to hear that the product met your expectations. We understand that the delivery time was not ideal, and we apologize for any inconvenience caused. Your understanding is greatly appreciated, especially considering the current situation with portable air con units.
If you ever need any more appliances, feel free to check out Appliances Direct for a wide range of options.
Best regards,
Lee
Reply from Aircon Direct
Thank you for your positive feedback on the product and delivery service. We're delighted to hear that your order arrived on time and that you are happy with your purchase. If you ever need any more appliances, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Frank
Very pleased with the delivery time of…
Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
11 July 2026
Reply from Aircon Direct
Hello,
We're delighted to hear that your portable air conditioning unit arrived promptly, especially during a heatwave. The accessories being delivered separately may be due to ensuring the safest and most efficient delivery process for all items.
If you're in need of any more cooling solutions or home appliances, feel free to check out Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Best regards,
Lee
Delivered on the wrong day.
11 July 2026
Reply from Aircon Direct
Hi Angus,
Thank you for your review.
Please accept our sincere apologies for your order being delivered on the wrong day. We understand how inconvenient this would have been.
We review customer feedback internally to help improve our delivery service and ensure it is shared with the relevant teams.
Kind Regards,
Dyann
Easy to order online
Easy to order online, delivery time was very acceptable considering the high demand due to the weather. Kept well informed for the delivery. Arrived on the day, well packaged . Set up was easy and works perfectly. Now have a nice cool house.
11 July 2026
Reply from Aircon Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are delighted to hear that you found ordering online easy and that the delivery time was satisfactory despite the high demand. It's great to know that you were kept well informed throughout the delivery process and that your air conditioning unit arrived on time and well packaged. We are pleased to hear that the setup was straightforward and that it is now keeping your house nice and cool.
If you ever need more home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Smooth transaction, but air con unit is quite noisy
In terms of the overall service from Aircon Direct, that all went quite smoothly. A portable air conditioning unit was bought and delivered to my home on the day promised. Everything in order.
The product itself I have more mixed views on. It definitely cools the room down and fast. However, the sales description was that it was "quiet", which is not true. For instance, you can't hear the TV set when its running if you are in the same room. I use it to cool a room before I wish to use it, then switch it off when I go in there, to get around this problem.
11 July 2026
Reply from Aircon Direct
Hello,
We are delighted to hear that you found the overall service from Aircon Direct to be smooth and that your portable air conditioning unit was delivered on the promised day. It's great to know that everything was in order upon delivery.
We appreciate your feedback on the product itself. We're happy to hear that it cools the room down quickly, although we're sorry to hear that the noise level didn't meet your expectations based on the sales description. It's great that you found a workaround by cooling the room before use and then switching it off.
Should you be in need of any other home appliances, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide selection of products.
Kind regards,
Ivy
Ordered a 1400 u it two weeks ago and…
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel islands we were not expecting that delivery date to be accurate
but the unit arrived Tuesday via Ferryspeed/Profreight.Service has therefore been excellent and good value for money Highly recommend Aircon Direct absolutely top notch service
Thank you
David
11 July 2026
Reply from Aircon Direct
Dear David,
Thank you for sharing your experience with us! We are thrilled to hear that your 1400 unit arrived earlier than expected and that you found the service to be excellent. We always strive to provide top-notch service to our customers.
If you ever need any more appliances or electronics, we recommend visiting Appliances Direct for a wide range of products.
Thank you for choosing Aircon Direct!
Best regards,
Lee
Great service and quick delivery
Great service and quick delivery. The unit does exactly what was needed - no more panting dogs!
29 June 2026
Reply from Aircon Direct
Hello,
Thank you for sharing your positive feedback about your experience with us at Aircon Direct! We are delighted to hear that you found our service great and that the unit you purchased is fulfilling its purpose perfectly, keeping your furry friends cool and comfortable.
If you ever need any more appliances to make your home even better, feel free to check out our sister brand, Appliances Direct, for a wide range of products.
Best regards,
Helen
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our communication and speedy delivery service. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Take care!
Lee
Couldn’t recommend them enough
Couldn’t recommend them enough. Sell a great product and take all the hassle out of buying
2 July 2026
Reply from Aircon Direct
Thank you for your fantastic review! We are delighted to hear that you are pleased with the product and our hassle-free buying process. If you ever need anything else, please don't hesitate to get in touch. For more great products and seamless shopping experiences, we recommend visiting Appliances Direct.
Best regards,
Lee
Easy ordering process
Easy ordering process. Product exactly as described. Arrived three days later. Product exactly what we wanted. Very happy!
12 July 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you found the ordering process easy, and the product arrived promptly and met your expectations. We're delighted that you are very happy with your purchase! If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
Reply from Aircon Direct
Thank you for the fantastic feedback! We're thrilled to hear that you found our service efficient and the product high-quality. Your recommendation means a lot to us. If you ever need more top-notch products, feel free to check out Laptops Direct for a wide range of options.
Best regards,
Lee
Arrived exactly when they said it…
Arrived exactly when they said it would. Delivery driver was fantastic.
12 July 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that your delivery arrived on time and that the driver provided fantastic service. If you ever need anything else, feel free to reach out. For a wide range of products, you may want to check out Laptops Direct (laptopsdirect.co.uk).
Take care!
Lee
Quite a good product choice with…
Quite a good product choice with reasonable pricing. Delivery service very good. Delivered on day specified with prior notifications.
Product packed well and is now up and running. No complaints!
Thank you.
11 July 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that you are pleased with your product selection and our delivery service. It's great to know that your item arrived on time and in good condition, allowing you to get it up and running smoothly. Thank you for choosing us!
If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
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