At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
Company replied
Thé air conditioner was delivered by a very kind and thoughtful man who read the noté I had left on my front door and did what I required since I am disabled. Thé air conditioner was delivered is w... See more
Company replied
Delivered when promised and AC as expected. We took a chance ordering a fairly expensive unit given that we’d never heard of the company before, but we needn’t have worried. It was hard to find any po... See more
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Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Order never arrived
Order never arrived. "Lost" by delivery firm with very little help offered by retailer. Money refunded but the whole experience was a waste of time.
8 July 2026
Unprompted review
Reply from Aircon Direct
Hi Martin,
Thank you for your review.
Please accept our sincere apologies that your order was lost in transit and for the disappointment caused by the support you received. We appreciate how frustrating it must have been.
We regularly review customer feedback internally to help improve both our delivery experience and the way we handle these situations.
Kind Regards,
Dyann
Easy to deal with and very happy with…
Easy to deal with and very happy with the product, communication and delivery
18 July 2026
Unprompted review
Reply from Aircon Direct
Thank you for your fantastic feedback! We are thrilled to hear that you found dealing with us easy and that you are happy with the product, communication, and delivery. If you ever need anything else, feel free to visit Appliances Direct for more great products and service.
Take care,
Lee
I’m still waiting for my refund……
I’m still waiting for my refund……. It’s been over a month l. Weeks since they picked up the unit
1 July 2026
Unprompted review
Reply from Aircon Direct
Hi Zara,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Had a few payment problems with our…
Had a few payment problems with our bank but aircon direct was very helpful to sort our purchase out fab service from them
20 July 2026
Reply from Aircon Direct
Hello,
We are delighted to hear that you found our service at Aircon Direct to be helpful in sorting out your purchase, despite the payment issues you experienced. Providing excellent customer service is our top priority, and we are pleased we could assist you effectively. If you ever need assistance with any other home appliances, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Really help my 95 Yr old mother in law
Very good service - arrived on time and has been really appreciated by my 95 year old mother in law who was sweltering in her flat.
Thanks Barney
16 July 2026
Reply from Aircon Direct
Dear Barney,
We are delighted to hear that the air conditioning unit arrived on time and that it has been a great relief for your 95-year-old mother-in-law during the hot weather. It's wonderful to know that our product has made a positive impact.
If you ever need any more home appliances, we recommend visiting Appliances Direct for a wide range of products that might be useful for your household.
Best regards,
Ivy
Delivered before the date that was…
Delivered before the date that was estimated
Emails with delivery schedule
Everything in the package works very well
Will be ordering more from them
19 July 2026
Reply from Aircon Direct
Hello,
We are delighted to hear that your order from Aircon Direct arrived earlier than expected and that everything in the package is working well. We aim to provide a seamless shopping experience for our customers, and we are thrilled to know that you are satisfied with your purchase.
If you ever need more appliances, we recommend visiting Appliances Direct for a wide range of products.
Thank you for choosing Aircon Direct!
Mark
Let down but unit eventually arrived
Ordered portable a/c unit on 1st July. Originally given delivery date of 10th July. Pushed back to 15th then 22nd. Now it appears that stock not coming til end of July! How? I was told on 13th by customer services that stock was being booked in. Then on 14th I was told stock was stuck in customs ?? I was also promised a follow up from customer services which never happened. Called again on 18th to be told that the supplier has now advised end of month. How? Someone obviously lied to me. What happened to 'being booked in' and 'stuck in customs' ?? I have Atrial Fibrilation and my husband has COPD both affected by heat. I'm so disappointed by the way I have been fobbed off. If I had known the real lead time I would not have wasted £800 of my husbands pension! Some companies are very quick to inflate prices and make promises they can't keep. I'm so upset about this!!
UPDATE: Having been told on 18th that a/c unit was not arriving until end of month I had an email on 21st saying it would be delivered on 22nd. I immediately called (3 30pm) to say no one would be home due to a hospital appt some distance away but was told by customer services that we'd have to wait for the delivery to fail then re-arrange. How ridiculous when I was calling the day before delivery was planned. Finally delivered today (24th). Whilst I am relieved it has arrived I am shocked at how poor the customer service is. Staff either gave poor information or lacked the ability to actually help. Just hoping it doesn't break down as I can't imagine I'll get a swift resolution.
18 July 2026
Unprompted review
Reply from Aircon Direct
Hi Lorraine,
Thank you for your review.
Please accept our sincere apologies for the repeated delivery delays, the inconsistent information you received, and the poor level of customer service throughout your experience. We appreciate how disappointing this must have been.
Your feedback will be carefully reviewed internally and shared with the relevant teams to help improve both our communication and service.
Kind Regards,
Dyann
Terrible delivery service
Delivered on a different day than agreed, when I was out. There was no way to reschedule delivery. Driver left £900 item in front of the house when I was away for the weekend.
17 July 2026
Reply from Aircon Direct
Hi Catherine,
Thank you for your review.
Please accept our sincere apologies for your delivery being made on a different day than agreed and for the item being left unattended outside your property. We understand how concerning this must have been, particularly given the value of the order, and we're sorry for the inconvenience caused.
Your feedback will be reviewed internally and shared with the relevant teams to help improve our delivery service.
Kind Regards,
Dyann
Oh my goodness
Oh my goodness. I’ve never dealt with a company that were so bad with returns and refunds on faulty products. Sincerely, save yourself the needless stress.
18 July 2026
Unprompted review
Reply from Aircon Direct
Hi David,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Amazing company
Amazing company, couldn't do enough for us. Kept up to date with the progress of the order. Would highly reccomend
18 July 2026
Reply from Aircon Direct
Dear Valued Customer,
Thank you for your fantastic feedback! We are thrilled to hear that you had an amazing experience with us and that our team kept you well informed throughout the order process. Your recommendation means a lot to us!
If you ever need anything else, feel free to visit our sister site Laptops Direct for a wide range of tech products.
Best regards,
Mark
Delivered on day that was promised…
Delivered on day that was promised driver courteous and helpful. Aircon working fine and operates as description states
9 July 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your Aircon was delivered on time by our courteous and helpful driver, and that it is working perfectly as described. If you ever need any more home appliances, you may want to check out Appliances Direct for a wide range of options.
Best regards,
Lee
Reply from Aircon Direct
Hi Russell,
Thank you for your review.
Please accept our sincere apologies for receiving a faulty air conditioning unit and for the lack of response to your email. We understand how frustrating this must have been.
A case manager sent you a message on 19/07. If you can reply directly, they can resolve your issues as a priority.
We review feedback such as yours internally to help improve both our response times and the support we provide to our customers.
Kind Regards,
Dyann
Absolute criminals…
I ordered a portable air conditioner as it stated in stock, I paid for next day delivery. Later that evening I received a message to state that the order has been delayed. I called the next day to be told that they only had 1 in stock but 4 people purchased it and paid so only one person can have it. I voiced my disappointment to be told that they had more coming in on Friday but they would be £200 more! Absolute criminals, just looking to rip off customers!
14 July 2026
Unprompted review
Reply from Aircon Direct
Hi Leon,
Thank you for your review.
Please accept our sincere apologies for the stock availability issue and the disappointment caused by the delay to your order. We understand how frustrating it would have been.
We review feedback such as yours internally to help improve the accuracy of our stock information and the overall customer experience.
Kind Regards,
Dyann
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your order arrived earlier than expected and assisted you in completing your work on time. If you ever need assistance with other home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Unit arrived broken
Unit arrived broken, spent ages trying to resolve. Got a refund in the end
25 May 2026
Reply from Aircon Direct
Hi Sam,
Thank you for your review.
Please accept our sincere apologies for receiving a faulty unit and for the time it took to resolve your case. We appreciate how frustrating it must have been.
We regularly review customer feedback like yours internally to help improve both our products and our case handling processes.
Kind Regards,
Dyann
Poorly packaged and arrived in torn…
Poorly packaged and arrived in torn part open box. The couriers DX just left a £450 package on the doorstep with no notifications and didn’t knock on the door. Also the was basically no available tracking and an eight hour delivery window so we waited in all day to find it on the doorstep when we took the bins out.
16 July 2026
Reply from Aircon Direct
Hi Nigel,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with the packaging and delivery of your order. We're sorry that your item arrived in damaged packaging and was left on your doorstep without notification or a knock at the door, despite the lengthy delivery window.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
Thanks for the Samsung next day delivery
Thanks, Aircon Direct, needed 3 units very badly and you came up with the goods, very impressive, delivered next day
16 July 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that you found our service impressive and that we were able to deliver your 3 units promptly. Your satisfaction is our top priority, and we are delighted that we could meet your needs. Should you require any more cooling solutions in the future, feel free to visit our website.
Best regards,
Lee
Unprofessional Support & Serve Delays - find alternatives
I rarely write Trustpilot reviews, but my recent experience with Aircon Direct UK warrants sharing this information for other consumers. I placed an order expecting standard delivery fulfillment, but instead faced a delay of over two weeks. When I contacted the company regarding the status of the shipment, I was informed that the items were entirely out of stock, despite the order having been processed.
Furthermore, the customer service interaction was highly unprofessional. The phone support staff became defensive and argumentative, refusing to provide refunds, demonstrating a clear lack of training in professional communication and conflict resolution. Would strongly avoid at all costs.
8 July 2026
Unprompted review
Reply from Aircon Direct
Hi James,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
A Rip-Off Customer Service Experience
I confirmed that the air conditioner was in stock before placing my order. During checkout, I chose to use my own installer, but the website rejected their certification number and instructed me to pay first, saying customer services would contact me afterwards.
I called to get confirmation before paying, but instead I was repeatedly transferred between departments without receiving a clear answer. As a result, I lost confidence in the company and decided not to proceed with the purchase.
To make matters worse, I later discovered that the phone calls had cost me over £40. The whole experience was extremely frustrating and unacceptable.
30 June 2026
Unprompted review
Reply from Aircon Direct
Hi Tanya,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from Aircon Direct
Thank you for your wonderful feedback! We are delighted to hear that you love your purchase from Aircon Direct. If you ever need more home appliances, do check out Appliances Direct for a wide range of products.
Take care!
Lee
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