Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The machine itself is incredible. Well built, very easy to use, and looks good too. For me, the only downfall is the exhaust tube is bulky, difficult to manoeuvre, comes undone from the unit bracket a... See more
Company replied
At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered o... See more
Company replied
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
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Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.0
Great
3K reviews
Asks customers to review
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I purchased air con unit but not…
I purchased air con unit but not suitable so air con direct arranged collection . Item went back in same condition as arrived we then fort for weeks to get money back air con direct said box was damaged and were going to deducted 20% of purchase price they then said unit was damaged and it changed to 25% they have now refunded full amount after going to my card company . Shame as we’re going to order smaller unit but left a bad taste.
15 July 2026
Unprompted review
Reply from Aircon Direct
Hi Guy,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Great unit and delivered when they said…
Great unit and delivered when they said it would be. Might have even been earlier. Good communication throughout, cannot fault them.
16 July 2026
Reply from Aircon Direct
Thank you for your positive feedback! We are delighted to hear that you are happy with your unit and that it was delivered promptly with good communication. We aim to provide a seamless experience for our customers. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
Terrible billing system, down >£500
Terrible billing system. I paid using Paypal, but Aircondirect said that they did not receive the payment. They sent me a link to pay via credit card. 2 months later and I am still fighting to get my money back as I was double charged. I issued a dispute with Paypal (as Aircondirect recommended) but Aircondirect said to Paypal that I received my item (which I did for the credit card payment, not the paypal payment). So currently I am down >£500 because of an issue on their billing system. 3 phone calls later with Aircondirect and 5 with Paypal and no-one can fix this. Avoid.
21 June 2026
Unprompted review
Reply from Aircon Direct
Hi Rob,
Thank you for your review.
Please accept our sincere apologies for the payment issue, duplicate charge, and the difficulty you have experienced in trying to recover the money. We understand how frustrating this experience must have been.
A customer service team member spoke to you today regarding this issue, and we’re pleased to confirm that it has now been resolved. The funds will clear in your account within 24 hours as advised.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us and that you are happy with your item. If you ever need anything else, feel free to visit Laptops Direct for more great products.
Take care!
Mark
Air conditioning unit picked up from Castle Donnington
I picked up the air conditioning unit from the Castle Donnington hub. They guy on reception was really helpful and even helped get it loaded into my car.
7 August 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that the team at our Castle Donnington hub provided you with excellent customer service and assistance in loading your air conditioning unit. If you ever need any more home appliances, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
This company would never deliver on what it promised on the website.
I’ve bought air conditioning units from this company twice. Both experiences have been awful.
I paid for next-day delivery, which never happened. I rang customer service and they promised me a 50% refund, which never arrived either. As an apology, they gave me a £10 credit to use on my next order. I couldn’t use either the voucher or the credit because their systems wouldn’t let me. I ended up paying for the product at full price.
It seems nobody cares about what’s happening with the order, and I had to keep chasing them up constantly. They finally delivered it a week later. So far, it’s been a very disappointing experience.
9 August 2026
Reply from Aircon Direct
Hi Christina,
Thank you for your review.
Please accept our sincere apologies for the issues you faced with your order. We understand how frustrating this might have been.
We refunded half of the delivery charge today. The funds will clear in your account within 3-5 working days of being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Prompt delivery
8 August 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with our prompt delivery service! We are delighted to hear that your order arrived quickly. If you need anything else in the future, please don't hesitate to get in touch. For a wide range of products, you may also want to check out Laptops Direct for your tech needs.
Take care!
Lee
Absolutely awful customer service and a faulty item
Absolutely awful customer service. They sent me a faulty unit and then refused to arrange a refund stating that it’s likely not faulty but that it’s my fault for not using it correctly. Ridiculous. I sat on the phone for ages with their service centre who didn’t know what they were doing, who offered me a return only then to get rude emails from them stating they would not return my item. £600 for a unit that doesn’t even get cold - an over rated fan. So so disappointed. Do not buy from these guys. They even told me the reason they aren’t offering refunds is because this is happening all the time! So they’re effectively sending lots of faulty units out to people and refusing returns.
3 August 2026
Reply from Aircon Direct
Hi Lucy,
Thank you for your review.
Please accept our sincere apologies for the frustration caused by your air conditioning unit and the communication regarding your return request.
A case manager spoke to you about this, and you were asked to provide images or videos of the unit’s venting, as these are required to assess the setup before a collection can be arranged, particularly given the increased number of portable air conditioner returns reported as faulty where the units have been found to be working.
We review Trustpilot feedback internally to ensure comments such as yours are shared with the relevant areas of the business and used to consider the customer experience.
Kind Regards,
Dyann
Reply from Aircon Direct
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you are satisfied with the product's quality and value for money, as well as the smooth delivery process. If you ever need anything else, feel free to visit our website for a wide range of products.
Take care!
Lee
Item failed to deliver yet DX Freight…
Item failed to deliver yet DX Freight trackers says it was delivered on Friday - wrong
Emailed DX but no reply - cannot email aircon, and phone line is not available for domestic customers over the weekend.
No idea what is going on
7 August 2026
Reply from Aircon Direct
Hi Eric,
Thank you for your review.
Please accept our sincere apologies for the issues you faced with your order. We understand how frustrating this might have been.
I have asked a case manager to call you within the next 2 working hours to discuss it further.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
So easy to work with
So easy to work with, baught the delivery date early as there was some new stock that came in :) Simple
8 August 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that you had a positive experience with us and that you were able to get your delivery earlier due to new stock availability. Thank you for choosing Aircon Direct for your purchase. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Best regards,
Lee
A joke of a company .don't bother .
A joke of a company .don't bother .
I rang the number on website to cancel the ac order due to stupidity from there health and safety foolishness.
Laptop direct number came on my phone yet another crap non English company terrible to say the least
7 August 2026
Unprompted review
Reply from Aircon Direct
Hi Christian,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
The worst customer service I have experienced in years
I bought an Electriq portable air conditioner advertised as a 14,000 BTU unit. From day one, its performance was nowhere near what I expected from a machine with that advertised cooling capacity.
When I raised this with Appliances Direct, they did everything possible to avoid addressing the actual issue. I repeatedly asked them to provide evidence supporting the advertised 14,000 BTU specification. After weeks of emails, they still refused to provide any technical documentation or evidence to support one of the product’s headline advertised claims.
Instead, they repeatedly changed the subject. I was initially sent the wrong manual, then told it was the correct one, before eventually receiving a different manual. They repeatedly claimed the unit was “set up incorrectly” but it took numerous emails before they would even explain what they believed was wrong. Once I answered that point, they simply introduced new ones.
At no stage did I feel they were genuinely interested in investigating my complaint. Every response felt like an attempt to avoid responsibility rather than engage with the issues I was raising.
They have now refused to replace the unit, refused to provide any evidence supporting the advertised specification I questioned, and told me they will simply respond to my bank regarding the chargeback.
If this is how Appliances Direct handle complaints about their own Electriq products, I would strongly advise looking elsewhere. Selling a product is easy. Standing behind it when a customer raises legitimate concerns is what really matters, and in my experience they have completely failed to do so.
7 August 2026
Unprompted review
Reply from Aircon Direct
Hi Tom,
Thank you for your review.
Please accept our sincere apologies for the concerns raised about the advertised cooling capacity, the information provided, and the handling of your complaint. We’re sorry that you felt your questions were not properly addressed and that the information supplied regarding the manuals and setup added to your frustration.
Your detailed feedback is important to us, and we review Trustpilot feedback internally to ensure concerns are shared with the relevant areas of the business.
Kind Regards,
Dyann
It’s a call Scam. Premium number cost me £15 to connect
So I called aircon direct on their 0871 number and it’s not only a premium number but has a massive network connection charge. Just got my mobile bill through and for 10 minutes call I was billed £15 by EE. I was on hold for 8 minutes of those 10. Don’t deal with the company it’s a call scam
6 July 2026
Unprompted review
Reply from Aircon Direct
Hi,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that your order was delivered promptly within 2 days. If you ever need anything else, feel free to visit our other brand, Appliances Direct, for a wide range of home appliances.
Take care!
Lee
Reply from Aircon Direct
Hello,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our fast delivery service. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Easy process
The aircon arrived with some dents on the vent. I returned the unit and received full refund. It was very smooth process.
26 June 2026
Unprompted review
Reply from Aircon Direct
Dear Customer,
Thank you for taking the time to share your experience with us. We're sorry to hear about the dents on the vent of your aircon, but we're pleased to know that the return process went smoothly and you received a full refund.
If you ever need any appliances in the future, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of options.
Best regards,
Lee
Quick Delivery, good service.
Service was very good, delivery was prompt and updated regularly. I had to chase a few things to get the process moving but once I did i got results. The only negative is the ac unit I ordered came with a 3 amp fuse and blew immediately so had to replace the fuse myself
28 July 2026
Unprompted review
Great communication and quick delivery
Great communication and super quick delivery. Really impressed
31 July 2026
Reply from Aircon Direct
Thank you for your positive feedback! We are delighted to hear that you were impressed with our communication and super quick delivery. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Take care!
Lee
A good website and good prices
A good website, excellent choice and a very fast delivery
27 July 2026
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our website, found an excellent choice of products, and received your delivery promptly. If you ever need anything else, feel free to visit Laptops Direct for a wide selection of tech products.
Best regards,
Lee
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