Aimtools Reviews 

381
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery times, secure packaging, and highly competitive prices offered across a very wide selection of specialized products. Buyers also consistently appreciate the dependable build quality of the tools and the clear, friendly communication provided throughout the entire online purchasing journey. Some reviewers were not happy with specific product conditions upon arrival at their homes. A few consumers reported receiving items with missing essential parts or severe operational defects, while others experienced frustrating issues with delayed fulfillment and unhelpful customer support.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as calipers, shears, and... See more

Delivery service

Clients share positive opinions on delivery service, consistently reporting quick shipping times and smooth... See more

Price

Customers had positive experiences with price, consistently finding the costs reasonable and competitive.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are sturdy and offer... See more

Order

People report positive experiences with order, highlighting a simple and smooth process. Consumers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased a few tools from aim tools on ebay over the last few years, always great service and the tools are very good value, I've just started buying directly from aim tools themselves and it's... See more

Rated 5 out of 5 stars

Aim tools great at communicating every step of your purchase Delivery was when specified well packaged. Tools are good quality and a good price. I check around the tool sites for a good price and find... See more

Rated 5 out of 5 stars

Have to say fantastic service and price. Wasn’t sure anyone would stock spares for the weigh bars but really impressed with range of spares available. Many thanks will be back 👍🏻


Company details

  1. Hardware Store
  2. Electrical Appliance Wholesaler
  3. Electronic Parts Supplier
  4. Lighting Store
  5. Pneumatic Tools Supplier
  6. Tool Wholesaler

Written by the company

Welcome to Aim Tools, a UK based supplier of domestic, commercial and industrial power and hand tools, as well as electrical products, lights and accessories. We cover orders both wholesale and retail, in the UK and abroad; including Europe, America, Australia, Far East and Middle East with over 20 years experience in the industry and pride ourselves on our customer service and quality of products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

381 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(381)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value and service from Aim Tools

I made my first purchase from Aim Tools based on cost. I bought a diesel fuel filter/separator plus extra cartridges.
They were delivered promptly and in good order but I discovered a slight problem with the filter itself. I needn’t have worried though because on getting back in touch with them it was very quickly and expertly dealt with and to my complete satisfaction.
Overall I’ve been very pleased with my purchase and the service received so I won’t hesitate to purchase from Aim Tools again.

27 March 2024
Unprompted review
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Reply from Aimtools

Thanks for sharing your rating and review!

Rated 5 out of 5 stars

Very pleased

Found it cheaper to order from their own website than their Amazon account. Order arrived within 3 days and upon expecting I found it to be of high quality, I look forward to many hours of use.

27 February 2024
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Reply from Aimtools

Thanks for sharing your rating and review!

Rated 5 out of 5 stars

Good Experience

Best price. Arrived as promised. All good.

27 February 2024
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Reply from Aimtools

Thanks for sharing your rating and review!

Rated 4 out of 5 stars

I ordered two puffer jackets for large…

I ordered two puffer jackets for large size but they did not feet us , and I had contacted them and they’ve been very nice and trying to resolve the issue.
I would buy again .

10 January 2024
Unprompted review
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Reply from Aimtools

Thanks for sharing your rating and review!

Rated 1 out of 5 stars

Didn’t receive my stuff I order tried…

Didn’t receive my stuff I order tried to email them about ten times no contact number and no reply

8 January 2024
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Reply from Aimtools

Thanks for sharing your rating and review!
Please can you send us an email at supportuser@aimtools.co.uk to be able to track your parcel and help you further.
Thank you.

Rated 5 out of 5 stars

Good experience all round

Good experience all round. Goods arrived quickly and were exactly as described. Quality was very good for the price (tools seem well chosen) and contact with customer services was great. Would use again.

31 December 2023
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Reply from Aimtools

Thanks for sharing your rating and review!

Rated 1 out of 5 stars

Package was not complete

Package was not complete. Emailed multiple times with no reply to try and rectify the situation but received no reply

15 December 2023
Aimtools logo

Reply from Aimtools

Thanks for sharing your rating and review!
I have checked and unfortunately, we have not received any emails regarding your order. Please can you email us as supportuser@aimtooks.co.uk so we can resolve this for your as soon as possible.

Rated 1 out of 5 stars

Purchased an Axe with this company via…

Purchased an Axe with this company via Amazon. The Axe broke at the handle after using it a second time. I have emailed this company three times looking for a replacement or refund and have not received a reply. I suppose they are going on the assumption that if you ignore it, it will go away! Also as I have been emailing via Amazon, I have received two feedback requests from them. On both occasions I advised Amazon team that I have not had any response, I also emailed Amazon team to advise them of this. Also no response!!! Please be aware that the "TOPWAY 331212 Wood Splitter Axe with Fiber Handle 1.1/4LB, Yellow" is not fit for purpose, in fact it is dangerous. And poor show Amazon and Aimtools for not addressing this.

Update from suppliers response as I am unable to reply via their response below. Order No. 206-4130340-6095511. The supplier is now providing another support email address and not the support email address that I used and the one they provide on their web site. All very confusing!

29 July 2023
Unprompted review
Aimtools logo

Reply from Aimtools

Thanks for sharing your rating and review!
We sincerely apologise for your experience. Usually we do not receive any emails for orders fulfilled by Amzon as these are dealt with by Amazon, but i will look into this as a priority - please can i ask for your order number? and if you can please email us as supportuser@aimtools.co.uk to be able to help deal with this.

Rated 1 out of 5 stars

Terrible service ordered a wire…Scammers leave them alone

Terrible service ordered a wire tensioner it has not turned up.Emailed them 4 times no response and no contact telephone number total scam site

3 January 2024
Unprompted review
Aimtools logo

Reply from Aimtools

Thanks for sharing your rating and review!
Please could you let me know your order number so i can follow up on the issue asap?

Rated 4 out of 5 stars

I ordered a 16v combi drill with 2…

I ordered a 16v combi drill with 2 batteries. It came delivery was fast. The charger plug is broken, one of the batteries doesn't work and the case is cracked.

Aim tools have gone above and beyond to sort this out for me and I will be buying more from them! Thanks!

8 January 2024
Aimtools logo

Reply from Aimtools

Thanks for sharing your rating and review!
I have followed up with the order and a replacement battery and charger were sent out, please can you confirm you have received them?
Apologies for your experience and thank you for your patience.

Rated 5 out of 5 stars

Ordered 2 dowel jigs

Ordered 2 dowel jigs, they turned up in a couple of days , great for a bargain price. Previously had Katsu tools , nice to see service is as good as ever. Thanks very much
Jeff woodworkingUK.

7 January 2024
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Reply from Aimtools

Thanks for sharing your rating and review!

Rated 1 out of 5 stars

It was meant to arrive Monday or…

It was meant to arrive Monday or Tuesday and it hasn’t even made it to DPD yet and I’ve had no information from aim tools about why it is delayed other than the email I just received telling me to rate my order

12 January 2024
Aimtools logo

Reply from Aimtools

Thanks for sharing your rating and review!
We will look into this and give you an update as soon as possible.

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