Avios related to hotel bookings don't get linked on a timely basis unlike Booking.com. Fix your system!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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What people talk about most
Reviews shaping this summary
Awful customer service. Basically AI and not a very good example. Long story short , booked a night in a hotel, paid in advance, all good. Reciept emailed as normal , check my credit statement, they... See more
Company replied
Very poor/no support when hotel cancelled me on checkin. Apparently hotel told agda 3 days before my check in date that there wasn’t a room and cancelled my booking. Agoda did not tell me. They d... See more
Company replied
If their is option of zero star I will go with that. Agoda customer care sirf naam ki care karte hai I have booked hotel with agoda, at the time of check In hotel refused about booking whe... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.1
Poor
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agoda refuses to refund despite hotel's written approval – Avoid
I booked Xenones Filotera through Agoda for 3 adults, but later realized my group also includes a child of 8 years old. The hotel confirmed they are adults-only and unable to accommodate us — and explicitly approved a free cancellation and full refund as an exception, also confirming that no payment had been processed on their end.
Despite providing written proof of the hotel's approval multiple times, Agoda has done nothing but send the exact same template response over and over again, claiming the property refused the request. This directly contradicts what the hotel told me in writing.
I have been going back and forth with Agoda for over two weeks now, with my check-in date rapidly approaching. Every email I send is met with a copy-paste reply that ignores the evidence entirely. No real agent, no real response, no resolution.
The hotel has been cooperative and transparent throughout. Agoda has been the only obstacle in this process.
22 July 2026
Unprompted review
Reply from Agoda
Dear vy le,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
OMG Middle of winter evening in Cooma…
OMG Middle of winter evening in Cooma valley with 75 y.o. mom and three kids all sitting on the street and reply from Agoda staff was "we have cancelled your booking and money will be in your account within a month". Hotel owner said ignore Agoda in the future they are fraud and scammer. Rest I leave readers to imagine what we suffered that night.
20 July 2026
Unprompted review
Reply from Agoda
Dear Kshitiz,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Beware.
it's a scam, some genius made a good design that they will offer free seats. and if you take it, the default add on will be up there, discounts will be lowered. Although it's a Big "scam" but really have to take my hat off this genius design. this guy and platform should design phishing and other portals. it will bring them even more money than selling tickets. And agoda, dont reply just because it is your job. giving me a no where to go contact, nothing no reference reply, forget it. dont need to act like you care. scam is a scam, look into your design, it cost me nothing to never buy from agoda ever again. I am alright with it. i will leave my review for others to beware, it's no longer about on site problem, it had became a trapping strategy already.
22 July 2026
Unprompted review
Reply from Agoda
Dear ng Cl,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Unauthorised Cancellation Resulting in Financial Loss
I booked my stay through Agoda on 20 August 2025 for a long-planned family trip to celebrate my mother's 80th birthday in Turkey. Unfortunately, my experience with Agoda was extremely disappointing.
From the outset, Agoda's payment system repeatedly failed to accept my payment method. I contacted customer service simply to get help completing the payment, but instead of resolving the technical issue, my booking was cancelled without my authorisation.
As a result of Agoda's handling of the situation, I was forced to book alternative accommodation through another booking provider at more than double the original cost—an expense I should never have had to incur.
I made this decision to avoid causing further distress to my elderly mother, whose milestone birthday is the reason for this trip. Two other families are travelling to celebrate with her, and I sincerely hope they will still be able to stay at the original hotel.
The level of customer service my family and I received was wholly unacceptable. Rather than helping to resolve a payment issue, Agoda cancelled a confirmed booking, leaving me with significant financial loss, inconvenience, and unnecessary stress.
21 July 2026
Unprompted review
Reply from Agoda
Dear Monica Runglall,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Booking ID Agoda evicted us AFTER check-in at SUNRISE Makadi Boutique Resort in Hurghada,
Booking ID: 680262503. @Agoda evicted us AFTER check-in at SUNRISE Makadi Boutique Resort in Hurghada, left us stranded, and refused to cover our £200 emergency lodging receipt (REF-680262503-01). Support keeps sending canned copy-paste refusals while ignoring photographic proof of check-in wristbands. Escalating to Egyptian Ministry of Tourism
19 July 2026
Unprompted review
Reply from Agoda
Dear Ryan Smith,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
ZT
Very disappointing experience with Agoda…
Very disappointing experience with Agoda.
Agoda claims my refund was transferred on 9 June, but the amount has still not been credited to my account and does not appear in my bank statement. Despite sharing all requested documents, including my bank statement, I continue to receive conflicting responses instead of a resolution.
I expected better transparency and customer support. Very frustrating experience.
9 June 2026
Unprompted review
Reply from Agoda
Dear Praveen Kumar,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I made a booking through Agoda at a…
I made a booking through Agoda at a hotel, the pictures on Agoda and the real place was completely different, not well maintained, not clean with hairs on the bed. I didn’t check in and instead I went to another hotel and requested Agoda to return my money. Agoda called two times to the new hotel to verify if I actually checked in, at the reception they confirmed that I was here. Even confirming they did not return my money and started asking for other unreasonable things in order to continue the process. I sent them pictures of the room and pictures of the hotel on their app for them to see. I had book a whole week.
21 July 2026
Unprompted review
Reply from Agoda
Dear Kevala Wind,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I am writing this review to warn other…
I am writing this review to warn other travelers to carefully verify the information Agoda provides during the booking process.
In my case, the issue was not with the hotel, but with the information Agoda presented to me compared with the reservation Agoda actually sent to the hotel.
During the booking process, Agoda clearly stated that the amount payable at the property included taxes and fees, including 18% VAT. Based on that information, I expected to pay exactly the amount shown on my booking confirmation.
However, after checking the reservation that Agoda transmitted to the hotel, I discovered that Agoda had instructed the hotel to add 18% VAT to the room rate. This additional VAT was not disclosed to me during the booking process, even though Agoda stated that the displayed price included taxes and fees. As a result, I was charged more than Agoda had led me to expect.
There was also a discrepancy regarding the room type. Agoda confirmed my booking as a Standard Double Room, but the reservation Agoda sent to the hotel specified an Urban Room instead. The hotel assigned me the room that appeared in Agoda's reservation, which means the discrepancy originated before my arrival.
According to the hotel's official website, these are different room categories, and the Urban Room is a smaller category. In addition, the Agoda listing showed photos and amenities that did not match the room I ultimately received.
Based on my experience, I recommend that anyone booking through Agoda carefully compare the Agoda confirmation with the hotel's confirmation whenever possible. In my case, the information presented to me as the customer did not match the reservation Agoda actually transmitted to the hotel, leading to unexpected charges and a different room than the one I believed I had booked.
10 July 2026
Unprompted review
Reply from Agoda
Dear Reshef Harel Goldenberg,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Buyer beware!
I attempted to book a room through Agoda. Upon putting all my info (including payment info) into their website, it returned a message that it couldn't fulfill my request. With that message, I moved on to book the same room on another platform. As soon as I did so, Agoda sent me a message saying I was booked. No more than 5 minutes had passed from the initial message stating they could fulfill my request. Naturally I cancelled agoda. And yes, they refused to refund. I feel this falls close to predatory business practice. I contacted Customer Service, which amounted to an AI Bot, and based on their response, it appeared they missed the essence of my dispute, or couldn't be bothered. Expensive lesson learned for me! Third party booking sites may be cheaper, but Agoda's lack of flexibility and customer service in very frustrating and not worth the discounted price.
And now you ask me to edit my review! Incredulous. First, you need to prove your statement about customer service.
Edit:
Refund my money and I'll gladly edit my review, as you requested. Look, computer glitches happen to everyone, and for Agoda to seize the opportunity to take the money and run is disheartening. And if you take a minute to consider the issue, why would I give you $373 and then turn around 5 minutes later and cancel? I'm not that careless with my $$. Your actions on my account prove you are an unethical company, and have no clue what it takes to create a solid customer experience. Please, prove me wrong.
20 June 2026
Unprompted review
Reply from Agoda
Dear KJA,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I had an extremely disappointing…
I had an extremely disappointing experience with Agoda and my booking at Emirates Grand Hotel.
The hotel was in a terrible condition—dirty, poorly maintained, and completely different from what was advertised. I checked two different rooms, but both were unacceptable. I couldn’t even stay there for one hour and had to check out on the same day.
Unfortunately, I had already paid Agoda for a 30-night stay, and I also had to pay the hotel’s tourism fee for the full 30 days at reception. Despite leaving immediately due to the poor condition of the property, I have still not received a refund.
The worst part is that Agoda tells me to contact the hotel, while the hotel tells me to contact Agoda. Both keep passing responsibility to each other, leaving me without any resolution.
This has been one of the most frustrating booking experiences I’ve ever had. Based on my experience, I would not recommend booking through Agoda. There are other booking platforms that provide much better customer service and take responsibility when serious issues arise.
22 June 2026
Unprompted review
Reply from Agoda
Dear Burhan Mazhar,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Agoda won't refund when hotel was loud until 3am
Just know, if anything happens with the hotel you booked and they do not deliver an experience promised, such as, I don't know, SLEEPING? The hotel will tell you any refund is up to Agoda, and Agoda will refuse to refund any part of your stay without the hotel confirming. If I am paying over $250 a night for a basic hotel and staff refuse to settle the guests partying in the hall, I am not paying for it. The staff didn't want to step on any toes as they had a huge group staying together. My baseline expectation when I stay at any hotel is that myself and my children can sleep. Agoda did not care at all and I had to file a dispute with my credit card company. I will NEVER use a third party to book again. Lesson learned.
20 June 2026
Unprompted review
Reply from Agoda
Dear Cristin,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Reply from Agoda
Dear Karen Lange,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
booked a hotel through Agoda and paid…
booked a hotel through Agoda and paid in advance and hotel and staffs were really not a customer friendly and over charged there. I chat with Agoda and Agoda dont want to refund single rupee. Do not book any thing from Agoda platform.
19 July 2026
Unprompted review
Reply from Agoda
Dear Samir Kumar Sinha,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
⚠️ Beware of @agoda!I booked connecting…
⚠️ Beware of @agoda!I booked connecting Deluxe rooms for my kids & me, but the hotel says Deluxe NEVER has connecting doors! Agoda offered a fake option, then argued about taxi distance & refused to help. Forced to pay a huge fee to keep my kids safe! 😡👎
21 July 2026
Unprompted review
Reply from Agoda
Dear Radya Atallah,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Booked a hotel only to find out that…
Booked a hotel only to find out that the hotel is no longer associated with them.
They took the money, never removed the hotel from their website. They were informed months already that the hotel was no longer working with them but they kept it due to the stellar review of the property. We arrived at the hotel on a remote island with no place to stay because of what they did. That was 2 days of vacation wasted since all other hotels were booked. We slept at the beach with no customer service retards.
They compensated and refunded only to block all available payment options available to me despite all my card working, event debit, installment options, are not working. No one in this company has any idea on how to work, Indian reps are literally reading from a script just to pass their QA scores.
----------
Customer service is Trash
Compensation is Trash
Entire company is trash
Do yourself a favor, delete your account here.
2 April 2026
Unprompted review
Reply from Agoda
Dear HuecoMundo,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Easy to use and good prices
The web site and app are easy to use.
Pricing is good with good range of accommodation in Asian countries.
Could improve the accommodation information by including room size and facilities eg. laundry, parking etc.
12 July 2026
Problems are left to scam property operators to ignore
I booked a hotel (it was listed as a hotel) and upon arrival it was actually a residential tower. I had already paid and had tired children, so I went to the unit. It was immediately apparent that the beds had bedbugs (they were visible on the bedsheets and pillows). I did not stay (the property manager did not respond about the bedbugs), and I provided photos of the bedbugs to Agoda customer support, requesting a refund. Agoda said that the decision on whether to refund was completely the property's decision.
If you're going to allow scams to operate on your website (there's no question that it was a scam: the property manager intentionally listed the unit as a hotel *with the same name as a hotel operating nearby* and he/she stopped responding to me immediately after I notified them about the bedbugs), you're going to lose customers.
I have never since, and will never again book anything through Agoda without being physically present in the hotel and getting confirmation from them that that is the only option for booking.
13 July 2026
Unprompted review
Reply from Agoda
Dear Chris Forno,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I would like to have a reward system
I would like to have a reward system. I would book more through Agoda if it gave me a loyalty discount
21 July 2026
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