Avios related to hotel bookings don't get linked on a timely basis unlike Booking.com. Fix your system!
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Review summary
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Reviews shaping this summary
Awful customer service. Basically AI and not a very good example. Long story short , booked a night in a hotel, paid in advance, all good. Reciept emailed as normal , check my credit statement, they... See more
Company replied
Very poor/no support when hotel cancelled me on checkin. Apparently hotel told agda 3 days before my check in date that there wasn’t a room and cancelled my booking. Agoda did not tell me. They d... See more
Company replied
If their is option of zero star I will go with that. Agoda customer care sirf naam ki care karte hai I have booked hotel with agoda, at the time of check In hotel refused about booking whe... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.1
Poor
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buyer beware!
I attempted to book a room through Agoda. Upon putting all my info (including payment info) into their website, it returned a message that it couldn't fulfill my request. With that message, I moved on to book the same room on another platform. As soon as I did so, Agoda sent me a message saying I was booked. No more than 5 minutes had passed from the initial message stating they could fulfill my request. Naturally I cancelled agoda. And yes, they refused to refund. I feel this falls close to predatory business practice. I contacted Customer Service, which amounted to an AI Bot, and based on their response, it appeared they missed the essence of my dispute, or couldn't be bothered. Expensive lesson learned for me! Third party booking sites may be cheaper, but Agoda's lack of flexibility and customer service in very frustrating and not worth the discounted price.
And now you ask me to edit my review! Incredulous. First, you need to prove your statement about customer service.
Edit:
Refund my money and I'll gladly edit my review, as you requested. Look, computer glitches happen to everyone, and for Agoda to seize the opportunity to take the money and run is disheartening. And if you take a minute to consider the issue, why would I give you $373 and then turn around 5 minutes later and cancel? I'm not that careless with my $$. Your actions on my account prove you are an unethical company, and have no clue what it takes to create a solid customer experience. Please, prove me wrong.
20 June 2026
Unprompted review
Reply from Agoda
Dear KJA,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I had an extremely disappointing…
I had an extremely disappointing experience with Agoda and my booking at Emirates Grand Hotel.
The hotel was in a terrible condition—dirty, poorly maintained, and completely different from what was advertised. I checked two different rooms, but both were unacceptable. I couldn’t even stay there for one hour and had to check out on the same day.
Unfortunately, I had already paid Agoda for a 30-night stay, and I also had to pay the hotel’s tourism fee for the full 30 days at reception. Despite leaving immediately due to the poor condition of the property, I have still not received a refund.
The worst part is that Agoda tells me to contact the hotel, while the hotel tells me to contact Agoda. Both keep passing responsibility to each other, leaving me without any resolution.
This has been one of the most frustrating booking experiences I’ve ever had. Based on my experience, I would not recommend booking through Agoda. There are other booking platforms that provide much better customer service and take responsibility when serious issues arise.
22 June 2026
Unprompted review
Reply from Agoda
Dear Burhan Mazhar,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Agoda won't refund when hotel was loud until 3am
Just know, if anything happens with the hotel you booked and they do not deliver an experience promised, such as, I don't know, SLEEPING? The hotel will tell you any refund is up to Agoda, and Agoda will refuse to refund any part of your stay without the hotel confirming. If I am paying over $250 a night for a basic hotel and staff refuse to settle the guests partying in the hall, I am not paying for it. The staff didn't want to step on any toes as they had a huge group staying together. My baseline expectation when I stay at any hotel is that myself and my children can sleep. Agoda did not care at all and I had to file a dispute with my credit card company. I will NEVER use a third party to book again. Lesson learned.
20 June 2026
Unprompted review
Reply from Agoda
Dear Cristin,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Reply from Agoda
Dear Karen Lange,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
booked a hotel through Agoda and paid…
booked a hotel through Agoda and paid in advance and hotel and staffs were really not a customer friendly and over charged there. I chat with Agoda and Agoda dont want to refund single rupee. Do not book any thing from Agoda platform.
19 July 2026
Unprompted review
Reply from Agoda
Dear Samir Kumar Sinha,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
⚠️ Beware of @agoda!I booked connecting…
⚠️ Beware of @agoda!I booked connecting Deluxe rooms for my kids & me, but the hotel says Deluxe NEVER has connecting doors! Agoda offered a fake option, then argued about taxi distance & refused to help. Forced to pay a huge fee to keep my kids safe! 😡👎
21 July 2026
Unprompted review
Reply from Agoda
Dear Radya Atallah,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Booked a hotel only to find out that…
Booked a hotel only to find out that the hotel is no longer associated with them.
They took the money, never removed the hotel from their website. They were informed months already that the hotel was no longer working with them but they kept it due to the stellar review of the property. We arrived at the hotel on a remote island with no place to stay because of what they did. That was 2 days of vacation wasted since all other hotels were booked. We slept at the beach with no customer service retards.
They compensated and refunded only to block all available payment options available to me despite all my card working, event debit, installment options, are not working. No one in this company has any idea on how to work, Indian reps are literally reading from a script just to pass their QA scores.
----------
Customer service is Trash
Compensation is Trash
Entire company is trash
Do yourself a favor, delete your account here.
2 April 2026
Unprompted review
Reply from Agoda
Dear HuecoMundo,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Easy to use and good prices
The web site and app are easy to use.
Pricing is good with good range of accommodation in Asian countries.
Could improve the accommodation information by including room size and facilities eg. laundry, parking etc.
12 July 2026
Problems are left to scam property operators to ignore
I booked a hotel (it was listed as a hotel) and upon arrival it was actually a residential tower. I had already paid and had tired children, so I went to the unit. It was immediately apparent that the beds had bedbugs (they were visible on the bedsheets and pillows). I did not stay (the property manager did not respond about the bedbugs), and I provided photos of the bedbugs to Agoda customer support, requesting a refund. Agoda said that the decision on whether to refund was completely the property's decision.
If you're going to allow scams to operate on your website (there's no question that it was a scam: the property manager intentionally listed the unit as a hotel *with the same name as a hotel operating nearby* and he/she stopped responding to me immediately after I notified them about the bedbugs), you're going to lose customers.
I have never since, and will never again book anything through Agoda without being physically present in the hotel and getting confirmation from them that that is the only option for booking.
13 July 2026
Unprompted review
Reply from Agoda
Dear Chris Forno,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I would like to have a reward system
I would like to have a reward system. I would book more through Agoda if it gave me a loyalty discount
21 July 2026
Quick easy booking process was good …
Quick easy booking process was good considering it’s at height of summer was lucky to get in
21 July 2026
I felt the need to write this one..
I felt the need to write this one to warn others so they dont have an experience like mine!
I booked a 3 night hotel stay (first time using Agoda) on the 13th of July, for the 16th-19th of July. I received a booking confirmation immediately after booking and then recieved a receipt on the day of the booking (16th) as if all was good and the booking went through.
My flight arrived in late so I got to the hotel at 10:30pm to find out from the receptionist that the virtual card that agoda sent them for my booking didn't work. So after receiving 2 confirmation emails and Agoda having 4 days to get this booking sorted, the booking was never finalized and understandably the hotel had to fill the room as the virtual card which Agoda provides hotels for payment DID NOT WORK.
This left me without a hotel in San Diego at 10:30pm on a Thursday night needing a 3 night stay over a busy weekend, you can imagine the cost difference.
I spent nearly an hour on the phone to the customer service rep, whom I did feel sorry for as he did sound sincere/genuine and tried to help!
He initially said they could offer me a full refund + 10% I explained the cheapest hotel I could get at that point ANYWHERE in SD was just over double the price of the initial booking so 10% was not acceptable for something that was very clearly their mess up. SO after some more debating he eventually said a full refund + 50% (via an agoda voucher, not cash) and having wasted enough time already and wanting to get off the phone I left it at that, but it doesn't end there!
As much as I did not want too, I ruefully booked the second hotel through the app (needed to use the vouchers) which was supposed to have roughly $150 credit and another $130 discount on the app as a 'saver'. They managed to undo almost all of this discount at the checkout and when you click for a breakdown of the cost at checkout (to find out where the discounts dissapered too) they do not show you a breakdown, instead this text message just pops up.
'Hotel tax and service fees
Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation'
I found this very shady as most reputable booking apps will give you a clear breakdown of the costs and service charges at checkout but this company conceals that behind 'TAX AND SERVICE FEES MAY ALSO CONTAIN FEES THAT AGODA RETAINS AS COMPENSATION FOR PROCESSING THE RESERVATION'. I will say that it's a clever way to take back the 'discounts' they appear to give during the booking.
At the time of writing they did provide the refund, but with this being my first experience using Agoda, I WILL NOT BE USING THEM AGAIN.
16 July 2026
Unprompted review
Reply from Agoda
Dear Eoin,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Disappointing Experience
I booked a stay at The Regency Apartment Hotel Menlyn through Agoda.com for the 21st of June 2026. Upon arrival, I was shocked to be told by the hotel that they no longer have a contract with Agoda.com. This left me stranded and forced to pay again directly to the hotel in order to secure accommodation.
Following this, I contacted Agoda.com to request a refund. They asked me to provide proof of payment and all necessary documentation, which I submitted promptly. However, despite fulfilling their requirements, I am still waiting for any resolution or refund. The lack of communication and transparency has been extremely frustrating.
This experience has left me questioning the reliability of Agoda.com as a booking platform. Customers should not have to face such uncertainty after making confirmed reservations. I sincerely hope Agoda.com improves its processes and customer support to prevent others from going through the same ordeal.
21 June 2026
Unprompted review
Reply from Agoda
Dear Dr EFRAIM mappz' HAFENI,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Very bad.i booked room with sea view…
Very bad.i booked room with sea view 452£.after check out give me room with out view.this room 60£ per day(420).this is fraudulent .just shameless.
21 July 2026
Reply from Agoda
Dear akram irani,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. Please rest assured that we will contact you soon and provided the necessary assistance.
Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
ZT
Great site for hassle free bookings
Agoda is my go-to site for hotel bookings. Great prices and discounts for regular customers. Easy to cancel when necessary.
13 July 2026
Agoda are not helpful when there is a…
Agoda are not helpful when there is a problem at all , hotel was absolutely dirty and Agoda were no help and got no response or partial refund, must admit they are cheaper but no help if there is a complaint , have tried contacting Agoda who can not help or assist with partial refund, despite there reply below
5 July 2026
Unprompted review
Reply from Agoda
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter and is actively working on a resolution for you. If there’s anything further, we can assist you with, please do not hesitate to send an email with your inquiry details and Agoda booking ID number to appsupport@agoda.com.
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
^Pau
I hope Agoda updates the design someday.
I wanted to like Agoda but the user experience just isn't there.
The website feels outdated, and there are too many deals coupons and price changes happening at once. Instead of making it easier to book, it just feels cluttered and overwhelming.
In the end I usually book with other services because it's faster and much easier to use.
21 July 2026
Unprompted review
Reply from Agoda
Dear Robert,
Thank you for reaching out to us. we apologize for the inconvenience caused. We always strive to provide the best experience for our customers.
Please contact our customer support through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
• Or our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
You may also email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID (if any)
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Please do not hesitate to contact us anytime.
Sincerely,
Rosie
Website offers great functionality and is easy to use
Comparing hotels in a given location and on specific dates is easy. The key information - room size, bed configuration and price - is clearly summarized. When you select a hotel, a range of options is presented (flexible cancellation / no cancellation possible, with breakfast / without breakfast, etc). The website is well-designed and easy to navigate.
20 July 2026
The Trustpilot Experience
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