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Review summary
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What people talk about most
Reviews shaping this summary
Awful customer service. Basically AI and not a very good example. Long story short , booked a night in a hotel, paid in advance, all good. Reciept emailed as normal , check my credit statement, they... See more
Company replied
Very poor/no support when hotel cancelled me on checkin. Apparently hotel told agda 3 days before my check in date that there wasn’t a room and cancelled my booking. Agoda did not tell me. They d... See more
Company replied
If their is option of zero star I will go with that. Agoda customer care sirf naam ki care karte hai I have booked hotel with agoda, at the time of check In hotel refused about booking whe... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.1
Poor
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If their is option of zero star I will…
If their is option of zero star I will go with that.
Agoda customer care sirf naam ki care karte hai
I have booked hotel with agoda, at the time of check In hotel refused about booking when I contacted customer care they said we are sorry sir, they are not picking our call. Plz wait we are trying to contacting the property.
But by evening 7 pm Agoda representative cancell the booking and offer me agoda cash. They insist me sir aap hame cancell ke liye kahe tabhi hum aage bad payenge.
I said I need a room why I say cancell booking. And I don't need any agoda cash. No response from representative
Such a nonsense behaviour
Hamne agoda ke through apni booking ki thi, or jab hum check in ke liye gaye to hotel manager said we have not received any booking from agoda
I show my booking details in app, manager said ye hamare paas nahi show ho rahi hai
Then I contacted agoda customer care, customer care said me sir they are not picking our call, we are trying. i said mein aapki baat karwa deta hun but agoda customer care refused sir 'ye proper channel ke through hoga'
After a long discussion with customer care they insist me to say I am ready to cancel the booking, i refused .
They offer me agoda cash i said aap hi rakh lo, maine booking cash lene ke liye nahi ki thi
Agar aapko confirm nahi tha hotel ki side se to aapko booking nahi leni chahiye
4 July 2026
Unprompted review
Reply from Agoda
Dear Dinesh Kumar,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Easy to book and deferred payment.
23 July 2026
Very poor/no support when hotel…
Very poor/no support when hotel cancelled me on checkin. Apparently hotel told agda 3 days before my check in date that there wasn’t a room and cancelled my booking. Agoda did not tell me. They did not try to help me find another hotel and left me to sort it myself - elderly lady travelling alone .
Worse still, this was 28th June and still not received a refund!!!! Now 23 July. Really poor service. I have had to pay out twice for hotels in Indonesia now. Really bad service customer support
23 July 2026
Reply from Agoda
Dear Carole Rea,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. Please rest assured that we will contact you soon and provided the necessary assistance.
Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
ZT
Extremely disappointing experience with…
Extremely disappointing experience with Agoda.
I made a hotel booking on the night of July 21. Agoda then sent me an email stating that my booking was not completed and that no booking had been made. Based on that official email, I contacted the hotel on July 22, and until around 3:00 PM, the hotel confirmed that there was no reservation under my name. I had no choice but to book the same hotel through another website.
Later, I discovered that Agoda had created another booking without sending me any confirmation email or notification. Because I was never informed, I ended up paying for another reservation unnecessarily.
This entire situation was caused by Agoda’s poor communication. If Agoda had informed me that a new booking had been created, I would never have booked through another website.
I have emails and screenshots proving that Agoda first informed me that no booking existed, yet later created another reservation without notifying me. This has been an extremely stressful and frustrating experience, and I expect Agoda to take responsibility and resolve this issue properly.
22 July 2026
Unprompted review
Reply from Agoda
Dear Barnya Land,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Easy to cancel and rebook
23 July 2026
Agoda will trick you that it’s cheap but it’s not
After agoda charged me the hotel also charged me when I checked in cuz they said it was too cheap on the site, but the real price was the price they had on their system so actually it’s false advertisement that I’ll good that is offering per room
22 July 2026
Unprompted review
Reply from Agoda
Dear Peterangelo Sicat,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
I have never experienced such an…
I have never experienced such an incompetent and irresponsible customer service from a company as large as Agoda.
Agoda changed my flight booking, and because of their mistake, I lost USD 170 that I had already paid for checked baggage.
Later, they only refunded USD 125 without giving any reasonable explanation about the missing USD 45. Where did the rest of my money go?
Because Agoda failed to process my baggage correctly, I was forced to pay PHP 19,719 for two checked bags again at the airport. I lost my money, wasted my time, and went through unnecessary stress because of Agoda's own failure.
To make things even worse, every reply I received was nothing but a copy-and-paste template that completely ignored my actual complaint. It honestly feels like nobody even reads customer cases before responding.
This is absolutely unacceptable. If your company makes a mistake, take responsibility instead of making customers pay the price.
This is the last time I will ever book anything through Agoda.
Never again.
Avoid Agoda if you value your money, your time, and competent customer service.
24 July 2026
Unprompted review
Reply from Agoda
Dear thong vuong,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
4+ Months, Still No Refund - Agoda Just Stalls and Passes You Around
Absolutely disgraceful "customer service." I cancelled a booking (ID 1992674820) well within the FREE cancellation window in March 2026 - and Agoda charged me anyway. That was over 4 months ago. Since then I have been shoved between more than a dozen different agents, forced to resubmit the same documents over and over, and fed endless "we are escalating this" lines that go absolutely nowhere. Nobody at this company takes ownership of anything. It feels like a deliberate stalling tactic to wear customers down until they give up and eat the charge. I have not given up, and I am now escalating this through my bank's chargeback process, Agoda's own privacy and grievance channels, and consumer protection bodies. Do NOT trust Agoda with your money - if anything goes wrong with your booking, you will be completely on your own fighting a company that does not respond and does not care.
20 March 2026
Unprompted review
Reply from Agoda
Dear Ankit Agrawal,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Status points is a scam
I’ve been using Agoda for several years and got my status to platinum. My partner logged into to Agoda on Google and got a better deal than me. After all the years of being a loyal customer to see someone just browsing getting a better deal. I’m done with them bunch of scammers.
21 June 2026
Unprompted review
Reply from Agoda
Dear C Saavy,
Thank you for reaching out to us. we apologize for the inconvenience caused. We always strive to provide the best experience for our customers.
Please contact our customer support through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
• Or our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
You may also email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID (If any)
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Please do not hesitate to contact us anytime.
Sincerely,
Rosie
Reply from Agoda
Dear Rahe Bell,
Thank you for reaching out to us. we apologize for the inconvenience caused. We always strive to provide the best experience for our customers.
Please contact our customer support through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
• Or our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
You may also email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Please do not hesitate to contact us anytime.
Sincerely,
Rosie
Always great prices.
16 July 2026
Agoda now designs hospital stamps
I had a medical emergency and am currently hospitalised. I could not fulfill a hotel booking. Agoda said they would refund the money if I provided a letter from the hospital, which I did. But they say that the hospital stamp on the letter is not acceptable! Can you believe it? Agoda is attempting to say whether the design of a medical institution's stamp is acceptable or not. Unbelievable!!!
Agoda have responded that "After reviewing your case, we can confirm that our Customer Service team is already addressing this matter". They addressed one booking but there are several bookings. They are addressing the matter either by claiming that the properties have failed to respond to a request for a refund or have refused to give a refund. Both of these are absolute falsehoods. The properties are willing to give a refund given the circumstances. Agoda are trying to scam the money by telling lies.
23 July 2026
Unprompted review
Reply from Agoda
Dear John Geoghegan,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
I would never book through Agoda again…
I would never book through Agoda again after this experience.
I booked Kingsway Park Hotel because Agoda clearly advertised air conditioning. When I arrived, there was no AC at all. The room was on the third floor directly under the sun and felt like an oven, so I had to check out the same evening.
The hotel staff told me they had never had air-conditioned rooms and that several facilities shown on Agoda were not accurate. The hotel should have checked its own listing, but Agoda is the platform taking bookings and payments, so it should also make sure the information it publishes is correct.
When I urgently searched Agoda for another hotel with AC, I called the properties before booking and discovered that some of those listings were inaccurate as well. Agoda then gave me a response window of up to 72 hours, leaving me to arrange emergency accommodation, extra travel and parking myself.
They initially tried to deny responsibility, but luckily I had taken timestamped screenshots before booking showing that air conditioning was included. Even after I provided clear evidence and documents for both replacement nights, different agents repeatedly overlooked the attachments and sent the same generic responses.
They offered AgodaCash instead of returning my money properly. After being misled and treated this way, I am not stupid enough to accept credit that forces me to use the same company again. I want my refund returned to my original payment method, not trapped with a platform I no longer trust.
Summary:
A total Scam Company
15 July 2026
Unprompted review
Reply from Agoda
Dear Muhammad Umar Qadir,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Accessing the agoda app was a bit of a…
Accessing the agoda app was a bit of a pain, but that is probably Google's fault. Cancelling a previous booking was easily achieved.
22 July 2026
found hotels we wanted and at right…
found hotels we wanted and at right price, found agado quite easy navigate and to use
15 July 2026
it was quick easy to book.
8 July 2026
FRAUDSTERS
They just get the money and provide no support.
Even about the wrong info in the ads.
Basically a hotel can offer amenities they dont have, and leave the customer with a ruined travel experience, then the maximum compensation after 100 follow up emails is 10-15%, i.e. they anyway keep 85-90% of your money even if the agreement is not fullfilled.
Their support does not even read the request. And there are lots of fake ads on their website.
DO NOT TRUST THEM.THEY MAY RUIN YOUR JOURNEY
The platform is basically open for fraudsters to post any ad, and no wonder so many unhappy customers here..
It's even against the competions rules and I see they still have the wrong information on the website. Selling what you dont have is FRAUD!
dont buy from them and save yourself the hassle
15 July 2026
Unprompted review
Reply from Agoda
Dear Eddy,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Dear Agoda Customer Service,
Dear Agoda Customer Service,
I am writing to request your assistance regarding a booking that I accidentally cancelled.
I made an honest mistake while trying to manage my booking and unintentionally cancelled my reservation. As soon as I realised what had happened, I contacted the hotel within approximately five minutes to explain the situation and ask if my booking could be reinstated. Unfortunately, I was advised that because I booked through Agoda, only Agoda can assist with this matter.
I was hoping to stay at the property tomorrow night as originally planned. This cancellation was never my intention, and I acted immediately to try to correct the error. I respectfully ask that you review my case and consider making a one-time exception by either reinstating my booking or providing a full refund.
I believe my request is reasonable given how quickly I reported the mistake. I would greatly appreciate your understanding and compassion in resolving this matter.
Thank you for taking the time to review my request. I look forward to your prompt response and hope we can reach a fair outcome.
23 July 2026
Unprompted review
Reply from Agoda
Dear Sophia,
Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced regarding your cancellation.
To better assist you, we would appreciate it if you could provide us with more details about your booking.
Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
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