My order never arrived. Their phone number doesn’t work. I sent 6 emails no one got back to me Another scam company that steals your money and dies t deliver! Beware!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
Company replied
I am delighted with the nightdresses I received recently. They are of good quality and with a cute teddy-bear pattern. What I am not so happy about is Afibel's choice of EVRI as their chosen carrier... See more
Company replied
Company details
Written by the company
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Contact info
Bowling Green Mills, BD97 1AD, Bingley, United Kingdom
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3.5
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice
Great choice
Prices fair for good quality
Received on time
Packaging always done nicely
15 May 2025
Reply from AFIBEL
Dear Shirley
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with choice we offer.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Fabulous style and quality
Fabulous style and quality, great offers However, supply and ďelivery times require lot of patience compared to other online retailers. Perhaps this is a result of Brexit?
18 April 2025
Reply from AFIBEL
Dear John
Thank you for taking the time to leave us this good 4 star review.
I'm pleased to hear you're happy with the styles and quality we offer.
We do advise to allow 7 to 10 working days for delivery on all orders as they are shipped directly from our warehouse in France. Where the majority of orders are delivered in a quick and timely manner, we do also believe in setting expectations in order to avoid disappointment.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
i find the staff very helpful and …
i find the staff very helpful and nothing too much bother. T have been a customer for nearly twelve years and hopetyo continue shopping with the company
7 May 2025
Reply from AFIBEL
Dear Sylvia
Thank you for taking the time to leave us this fantastic 5 star review.
It's a pleasure to hear you're happy with the service you receive from the staff at Afibel. I will be sure to pass this feedback on to the team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Ms Fowler
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with the service you have received.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Mrs Muscroft
Thank you for taking the time to leave us this fantastic 5 star review.
I'm very pleased to hear your order was delivered in a quick and timely manner and you're happy with your item received.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Mrs Rollo
Thank you for taking the time to leave us this feedback.
Unfortunately, we no longer accept payments by Mastercard over the phone. However, you can still use Mastercard on our website to place orders.
Kind Regards,
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this fantastic 5 star review.
I'm very pleased to hear you found it easy when placing your order online.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Jacqueline
Thank you for taking the time to leave us this fantastic 5 star review.
I'm very pleased to hear you're happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Delivery on time.
5 May 2025
Reply from AFIBEL
Dear Mrs Dutton
Thank you for taking the time to leave us the fantastic 5 star review.
I'm very pleased to hear your order was delivered in a quick and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Really like these trousers
Really like these trousers. Avery useful addition to my wardrobe. Look good with different tops and very comfortable. Thank youo
29 April 2025
Reply from AFIBEL
Dear Sara
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your happy with your new trousers and I really hope you enjoy wearing them.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Constance
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you enjoy shopping with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Carol
Thank you for taking the time to leave us this good 4 star review.
I'm pleased to hear you're happy with the fashion and styles that Afibel have to offer.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Takes too long to deliver.
France is not the other side of the world,so why does delivery takes so long.Being spoilt i guess having amazon prime.
9 May 2025
Reply from AFIBEL
Dear Pearle
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you find our delivery time too long.
As all our orders are shipped directly from our warehouse in France, we do advise to allow 7 to 10 working days for delivery. In most cases delivery is much quicker, but this all depends on logistics beyond our control.
Kind Regards,
Simon
Afibel Customer Service
Not quite up to expectations this time.…
The navy top was so dark it was almost black.
The skirt just didn't suit.
I kept the toilet brush but wonder where I am going to store it once in use?!!
All just a bit disappointing.
1 May 2025
Reply from AFIBEL
Dear Mrs Everist
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're not completely satisfied with your order.
If you would like to discuss this further please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us the fantastic 5 star review.
I'm pleased to hear you find our website excellent.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Fantastic service well packaged fast…
Fantastic service well packaged fast delivery and excellent quality highly recommend and will definitely shop here again
8 May 2025
Reply from AFIBEL
Dear Peter
Thank you for taking the time to leave us the amazing 5 star review.
I'm very pleased to hear you're happy with all aspects of your order and you found the delivery quick and prompt.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Angela
Thank you for taking the time to leave us this good 4 star review.
I'm pleased to hear your order arrived in a prompt and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with the quality and value of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Awaiting deliveryI have not received my order,delivery…
I have not received my order,delivery company said they would deliver 16th May.But they have failed to do so.
5 May 2025
Reply from AFIBEL
Dear Anne
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you're still waiting for your order.
So we can resolve this for you, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Playtex bra
Item arrived and was as described. Expensive in comparison to other sellers even with discount added. Only ordered because out of stock elsewhere. Free delivery given. However it was a slow delivery, from date order placed it took 13 days to arrive.
3 May 2025
Reply from AFIBEL
Dear Miss Bateman
Thank you for taking the time to leave us this feedback.
As all our orders are shipped directly from our warehouse in France, we do aim to deliver all orders within 7 to 10 working days from the date the order is placed.
Kind Regards,
Simon
Afibel Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.