Aerolinks Travel Limited Reviews 

164
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, customers and reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and attentive throughout the entire travel planning journey. People note that the team organizes everything smoothly, from flights and accommodation to completely custom travel packages. Travelers often share that agents go above and beyond to ensure trips are completely comfortable and stress free. However, some people mentioned frustrating issues regarding booking transparency, deposit refunds, and unfulfilled hotel room arrangements. A few reviewers ultimately decided to cancel their plans and requested their money back after experiencing unclear communication.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting helpful, responsive, and professional... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful staff who provide prompt... See more

Booking process

Users describe ambiguous interactions with booking process, as consumers frequently praise helpful agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very pleased with Brother Asim from start to finish dealing with the flight tickets and then having to adjust the return date , Brother Asim kept me and my mother updated throughout whole proce... See more

Rated 5 out of 5 stars

Incredible company. I have booked numerous times and Ms Eman William is an outstanding travel agent. She has accommodated MULTIPLE holidays for us, including umrah and destination holidays (for exampl... See more

Rated 5 out of 5 stars

Excellent communication and our agent Mr Zia was very honest and helpful to find the best flights and hotel for our package at the most competitive price range. He was also always available via phone... See more

Rated 5 out of 5 stars

Brother Zia was great to deal with, very organised a prompt. Had an issue with the hotel when we got to Madinah (10pm in the UK) but the emergency contact from Hajj&Umrah was available and hel... See more


Company details

  1. Tour Operator

Written by the company

Air tickets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.5

All reviews

(164)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

Be careful, don’t book with them

I had booked a package from them the first time it was okay and then we book again within a few weeks time but the second time they start lying ripping off please be aware, they want money and not providing the service they promised

Please make sure you pay by credit card You will have more consumer rights protected and not Bank Transfer. 

25 November 2024
Rated 5 out of 5 stars

We booked an Umrah package for four…

We booked an Umrah package for four people, and Mr. Umair Ali assisted us with utmost professionalism. Thanks to his guidance, we were able to arrange everything smoothly and efficiently. We are grateful for the seamless experience, which allowed us to travel comfortably and with peace of mind. Overall, we are extremely satisfied with the service provided.

17 November 2024
Unprompted review
Rated 4 out of 5 stars

We went on our first Umrah

We went on our first Umrah, arranged by Arham at Hajj and Umrah experts. Once we decided that we wanted to go ahead with umrah package, Arham quite patiently answered all our queries and provided us with tailored package. If only we had smooth visas processing time , they deserved 5 Stars. Nevertheless, the transport arrangement were top class. May Allah reward Arham and team for being part of our blessed journey.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied with our umrah package

I booked umrah package for 8 people and Mr Awais has been assisting us with every stage of the booking to the day of travel and during our umrah. We were able to arrange everything smoothly and quickly. I'm grateful that we had no worries whilst travelling as we were made very comfortable and at ease. MR awais assisted is with an issue we met with the airline and was available during this emergency. Overall very satisfied.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Zia was amazing

We just returned from umrah and I have to say that the service we received from Zia was 5☆, straight off the bat ,Zia helped put a package together that suited our 16 people group.
The flights, hotels, visa's all made easy by Zia, he advised us every step of the way, taking care of our every need,
We had children and elderly in our group and Zia made the whole process stress free.
Checking up on us whislt we were in Saudi, reassured us all the way.
I would definitely recommend Hajj&umrah experts and the agent Zia was a God send.
I'd like to thank Zia for being so professional and for helping facilitate an Umrah that we will always cherish.
May Allah swt reward him for all his efforts and accept our umrah ameen.
Zia deserves a promotion.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and trustworthy

First time doing Umrah and Zia made sure that everything from flights, transfers and tours were sorted. He made sure that our large group didn't have to ever worry about anything. He was attentive and insured that we also had any out of hours numbers for any problems. Alhamdulilah a very reliable and professional company. Thank you for making our journey easy and stressless.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Umrah for a big group

Our agent Zia Mustufa Mughal made our Umrah journey so much easier than what it could have been. We had a big group and he facilitated everything for us.. the flights, accommodation, visas.. everything. Alhumdulillah, because of his help.. we were able to just focus on our umrah and didn't need to worry about anything else.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

This is a very good company I just have…

This is a very good company I just have completed my UMRAH I have all the support from my agent Zia Mustafa Mughal he was a very professional and excellent support very kind gentleman and outspoken man
He is organised for me
1/ my time to travel suits my needs
2/organised my flight
3/organised Best hotels
Transport from the airport to my hotel in Makha contact me to make sure I have arrived safely and offer me any help at any time ( his words I am here for you) I like it
After finished my time I Makkah he was organised my transport to Madinah and then phoned me to make sure I have arrived safely there
What a great service Mr Mustafa(Zia)
After I finished my time in Madinah he made sure I have arrived to the airport ready to fly back home (England)
Yes very good hotel and transport services
Mr Zia Mustafa thank you and to your company for a very good service and good price
Make no mistakes I will recommend to all my friends
Thanks again

1 October 2024
Unprompted review
Rated 5 out of 5 stars

This is an amazing company!!

This is an amazing company! I’ve completed my umrah pilgrimage 4 times with this agency and am planning on many more. Their communication and organisation is top tier - always making sure to prioritise the clients needs and wants. My agent, Zia Mustafa Mughal, was absolutely excellent and such a pleasure to work with! His recommendations were always fantastic, and he was so accommodating to my schedule. This company is great for affordable deals and opportunities, and excels in all fields.

The most recent trip I went on to Makkah, Zia personally arranged a beautiful 5 star hotel for me, at a fantastic price. He was always able to search the best deals for me for all my previous trips, and always made sure to keep me informed on updates and developments. I appreciate his service so much and am so excited to continue my communication with him about future plans.

I 100% recommend this agency to anyone who asks!!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service by humza what we…

Excellent service by humza what we required what was met very very good service I would definitely use this company and recommend to other's very competitive on price yet again thank you humza for all your help to fulfill this trip.thank u

14 September 2024
Unprompted review
Rated 5 out of 5 stars

The whole operation from choosing the…

The whole operation from choosing the best hotels to sorting out visas at a very accommodating price was fantastic. Areeba had sorted out the perfect umrah package and relieved me of the hesitancies I first had about going through an agent- best decision ever! I’d definitely recommend going through her and the company overall as they are professionals and reply to any problems very quickly both in uk and when in Saudi. Cannot fault on anything and can’t thank them enough for a great experience.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Faizan helped me book my Umrah for 10…

Faizan helped me book my Umrah for 10 people with Aerolinks Travel Limited. Faizan was always polite and went above and beyond what I expected, he kept me informed at every stage, he tailored our umrah package to exactly how I wanted it and nothing was too much trouble for him. Faizan guided me through all the process. I would highly recommend Faizan to tailor make your Umrah package for an amazing experience. The Visas, flights, transport, umrah guide, ziyarahs and 5*hotels close to Harams were all booked at a very competitive price compared to other companies I had spoken to. We had some people who were older and with disabilities and Faizan made sure that all facilities for their convenience and needs were met. Jazakh Allah Faizan for making this a truly memorable experience for us all.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Faizan was very helpful,when I was…

Faizan was very helpful,when I was booking my flights.i would definitely recommend.he find me the best option possible.he is very kind and hard work. He give me umra package very goood price. He is very helpfull and I will definitely suggest to mycommunity to get book their ticket from your office.

10 August 2024
Unprompted review
Rated 4 out of 5 stars

Good deals shared by Aerolinks for the…

Good deals shared by Aerolinks for the Umrah Package. Overall I was satisfied with the services and the Umrah Package. Muhammad was the sales executive and he has done a good job. He cummunicated well and changed the hotels as per the request and couple of things as well. I would definately recommend anyone to book Umrah Packages through Aerolinks.

7 February 2024
Unprompted review

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