My installation was an upgrade to an old wired house alarm system and went really well. It was arranged after a routine service visit with good communication pre update. Robbie the installer was brill... See more
Company replied
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Review summary
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After discussing where cameras were best placed George soon had them installed. He worked without creating any mess. He explained clearly how the cameras worked and set them to my initial preferences,... See more
Company replied
First time calling the tech support as appeared to have an issue with our pad who h kept stating low battery after a power cut. Chadra was excellent and explained everything in laymen's terms which wa... See more
Company replied
HI BROKLYN I AM VERY HAPPY WITH THE ISTALATION OF MY ALARM SYSTEM AND CAMERAS YOU INSTALED TODAY. YOU DID A VERY GODD JOB AND YOU WAS VERY POLITE . YOU ANSWERED ANY QUESTIONS I HAD AND YOU EXPLAIN... See more
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Company details
About ADT UK&I
Written by the company
Since 1874, we’ve been the leading provider of fire and security systems for homes and businesses across the UK and Ireland. 145 years on, we now provide over 400,000 residential and small to medium business customers with round the clock protection. We offer 24/7 monitored burglar alarms, the latest smart security, CCTV systems, monitored smoke & carbon monoxide detectors and the peace of mind that our experts are on hand 24/7/365. For urgent customer support simply call 0344 800 1999.
MyADT
The quickest way to access support and help.
Using either the mobile app or web portal, MyADT is designed with you in mind and is the quickest and easiest way to securely manage your account and access help and support, without the need to call or email.
MyADT is available for all UK customers and allows you to:
• Update keyholders
• Update account and billing details
• Review and pay bills
• Log faults and request technical support – such as battery changes and devices not responding.
• Book and amend inspections
• Log requests for additional equipment and devices
To find out more or to get started please visit www.adt.co.uk/myadt or download MyADT from the app store, new and first-time users may be required to register first.
Contact info
Security House, The Summit, TW16 5DB, Sunbury on Thames, United Kingdom
- 0344 800 1999 / MyADT app or web portal
- www.adt.co.uk
4.6
Excellent
36K reviews
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Spencer was great
Spencer was great, really proactive and helpful. Worked up some creative solutions.
30 July 2026
Reply from ADT UK&I
Hello,
We appreciate your wonderful feedback and 5-star rating! We're so glad our team member was proactive, helpful, and worked up some creative solutions.
Best Wishes
Blake
The young man who put in the system was…
The young man who put in the system was absolutely amazing.
Professional
On time
Clean
Tidy
Informative
6 August 2026
Reply from ADT UK&I
Hello,
We are so delighted to hear about your excellent experience with our team member. It's wonderful to know that you found their service to be professional, punctual, and informative. Thank you for your kind words!
Best Wishes
Blake
Reply from ADT UK&I
Hello,
We appreciate your positive feedback and are so glad you found our installation fast and friendly.
Best Wishes
Blake
The only poor thing was that my old…
The only poor thing was that my old system was not deactivated at your end and my key holders were all contacted.
Otherwise installation
Went well.
28 July 2026
Reply from ADT UK&I
Hello,
We appreciate your feedback. We're sorry to hear about the issue with your old system and key holders. We are reviewing our deactivation process to prevent this from happening again.
Best Wishes
Blake
Brilliant CCTV
George has been absolutely amazing, so friendly and professional, was a pleasure and didn't feel like having work done.
The installation has been so quick, no noise issues and completely clean, can't tell anything been done.
Highly recommend, in fact I wouldn't recommend anybody else.
The gathering information process was also brilliant, and Kelsie was so friendly with nothing too much trouble.
All brilliant from start to finish
6 August 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're absolutely thrilled to hear that your entire experience, from gathering information to the final installation, was brilliant. It's wonderful to know that our team was friendly, professional, and that the installation was quick, clean, and without issue. We truly appreciate your high recommendation.
Best Wishes
Blake
Excellent experience…
Brilliant experience with our new ADT installation today.
TEX explained everything. Very patient and had a great sense of humour.
6 August 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're delighted to hear you had a brilliant experience with your new installation. We appreciate your positive feedback and are glad our team member explained everything clearly and had a great sense of humour.
Best Wishes
Blake
Very good and work carried very …
Very good and work carried very efficiently and perfect timing
2 August 2026
Reply from ADT UK&I
Hello,
We appreciate your positive feedback and 5-star rating! We're so glad the work was carried out efficiently and with perfect timing.
Best Wishes
Blake
Reply from ADT UK&I
Hello,
We appreciate your 5-star rating! We are so glad the installation was efficient and that you received a comprehensive brief. Thank you for your positive feedback.
Best Wishes
Blake
Excellent service
Excellent service. Carlo did a great job - fast, efficient and informative.
5 August 2026
Reply from ADT UK&I
Hello,
We appreciate your wonderful feedback and 5-star rating! We're so glad our team member provided excellent service that was fast, efficient, and informative.
Best Wishes
Blake
Feel safe in your own home.
The team was very helpful and informative and the team that arrived to install the equipment went trough everything Sept by step.
29 July 2026
Reply from ADT UK&I
Hello,
We're so pleased to hear our team was helpful and informative, and that the installation team went through everything step by step.
Best Wishes
Blake
Excellent installation…
Adrian Cook was the nicest installation guy we could have asked for. Super friendly- answered any questions and explained everything. Credit to ADT
5 August 2026
Reply from ADT UK&I
Hello,
We're delighted to hear our installation team member was friendly, answered all your questions, and explained everything thoroughly. We appreciate your positive feedback and 5-star rating!
Best Wishes
Blake
The engineer was very professional and…
The engineer was very professional and thoroughly run me through how it works
5 August 2026
Reply from ADT UK&I
Hello,
We're so pleased to hear our engineer was professional and thoroughly explained how everything works. Thank you for your positive feedback!
Best Wishes
Blake
Reply from ADT UK&I
Hello,
We're delighted to hear you had a great installation experience and appreciate your positive feedback and 5-star rating!
Best Wishes
Blake
Reply from ADT UK&I
Hello,
We're so happy to hear you had a great experience with us. Thank you for your kind words!
Best Wishes
Blake
Poor service delivery
Poor service delivery. The products are of poor quality. I’ve been paying for a camera that failed to detect and my car was stolen and the door bell has many hardware issues and had never worked properly and then just decided to not work at all. ADT have failed to acknowledge my complaint and when i moved house they have demanded up front payments to settle the account and pay £850 or £450 for a new contract and installation. Very poor service and very aggressive sales tactics that are designed to trap you even if the service is you received is poor! No fault to the installation team though they were great! Sales team however and the complaints procedure and customer service is extremely poor! What makes a good business is how they deal with complaints and these I’m afraid are one of the worst out there! Without question
5 August 2026
Unprompted review
Reply from ADT UK&I
Hello
We are sorry to hear about your concerns and have asked that our dedicated team review the matter and get in touch as soon as possible.
Best Wishes
Blake
System not updated after my husband’s death had already been notified.
I called to sort an alarm signal. I had previously notified the death of my husband but this had not yet been updated to change contact details to mine. Clearly this has yet to be done as this review message is also to his phone. I do not have time to spend calling again. I tried to edit him from the app but could not do so. The content of the call made it clear all his PINs etc would remain those to be used. The operator on the call was helpful- it is your systems which are not.
4 August 2026
Unprompted review
Absolutely brilliant
The engineer who came out Gavin Porter was absolutely brilliant cannot fault him at all he taught me how to work the system and was so polite with my children, honestly a true gentleman definitely deserves a treat had the job done so fast it was unbelievable
Thank you so much Gavin
5 August 2026
Reply from ADT UK&I
Hello,
We're so happy to hear about your positive experience! It's wonderful that our engineer was brilliant and taught you how to work the system. We appreciate their politeness and efficiency.
Best Wishes
Blake
Really difficult rating process
Really difficult rating process. 5 stars mainly down to Jaz our Engineer having a high degree of patience and determination to find a fix for a doorbell camera problem, which took him well over an hour to research and resolve the problem. Fantastic level of service.
The same can’t be said for ADT HQ, screwed up our Engineer appointment by 2 days and it took a number of phone calls to uncover the process problem, lots of will try, can’t guarantee, maybe’s etc, zero empathy with the customer. The guys you talk to on the phone for appointment issues can’t answer the appointment query, instead they e mail Dispatch whose record of getting back to me had a zero percent success rate.
Poor poor poor at HQ end, thank goodness for Jaz.
5 August 2026
Unprompted review
Reply from ADT UK&I
Hello,
We appreciate you taking the time to share your detailed feedback. We are pleased to hear about the exceptional service you received from our engineer, who demonstrated great patience and determination in resolving your doorbell camera issue. We pride ourselves on the dedication of our field team.
We sincerely regret the difficulties you experienced with scheduling your appointment and the communication challenges with our HQ team. We understand how frustrating it can be when processes do not run smoothly and when obtaining clear information is difficult. We are actively reviewing our internal procedures for appointment management and customer communication to ensure a more seamless and empathetic experience for everyone. Your insights are invaluable as we work to improve these aspects of our service.
Best Wishes
Blake
Superb Service !
Our Engineer/Installer, David, was prompt on time, friendly and provided excellent advice and all around service. David also helped us set up out mobile Apps and provided a concise tour around it as well as how to use the system. Excellent ! Thanks.
5 August 2026
Reply from ADT UK&I
Hello,
We're delighted to hear about your positive experience with our engineer. It's wonderful that they were prompt, friendly, and provided excellent advice and service. We appreciate them helping you with the mobile apps and giving a clear tour of the system.
Best Wishes
Blake
Reply from ADT UK&I
Hello,
We are so pleased to hear that you found our customer service to be very good and helpful. Your positive feedback is truly appreciated.
Best Wishes
Blake
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