I encountered a small issue with a pair of ultimate leggings. The customer care team were super helpful and provided a full refund and a discount code to use on my next purchase. I re ordered the s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Adanola have come so far from their early days! The variety of goodies on line are fantastic! I bought 2 sweatshirts and knit button top and knit trousers recently and many items over the years! I wou... See more
Company replied
My experience with Adanola was how every customer should be treated if there is a fault with their items. I have been a customer for a long time and love all their items and the latest one I bough... See more
Company replied
Eve helped me with an issue I had with an item I received, I didn’t know more order number but she found it from other details and sorted the problem in under 5 minutes! Absolutely fantastic service!... See more
Company replied
Company details
Written by the company
Everybody's Everyday Uniform.
Contact info
Dantzic, NOMA, Hanover Street , M4 2AH, Manchester, United Kingdom
- https://adanola.com/pages/contact-us
- www.adanola.com
4.3
Excellent
22K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very impressed with the service I…
I am very impressed with the service I received from Will in the customer service team. At first I was disappointed as my items arrived faulty however Will was very fast to respond to my request and issued me a full refund immediately and gave me a discount off my next order.
22 April 2026
Unprompted review
Reply from Adanola
Hi Hattie,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear you had a great experience with Will on our customer support team, and your issue was resolved!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Molly
Customer Support Team
Customer service is brilliant ,Eve has…
Customer service is brilliant ,Eve has been so helpful she txted back within few min .
22 April 2026
Unprompted review
Reply from Adanola
Hi Popy,
Thank you so much for your kind feedback!
We’re delighted to hear that you received brilliant customer service, and Eve will be thrilled to know her quick responses and support made such a positive difference.
We really appreciate you taking the time to leave a review.
If you need anything else, please get back in touch!
Kind regards,
Lizzie
Customer Support Team
I encountered a small issue with a pair…
I encountered a small issue with a pair of ultimate leggings. The customer care team were super helpful and provided a full refund and a discount code to use on my next purchase.
I re ordered the same leggings a few months later and have discovered that the fabric and fit has changed on the ultimate leggings. I’ve always found them the most comfortable leggings that can be worn day to day or whilst working out. Gutted to find that the material/fit has changed. Constantly pulling the leggings up, they just don’t sit the same ☹️
Would give 5 stars had it not been for this change.. sorry!
22 April 2026
Unprompted review
Reply from Adanola
Hi Ainsley,
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that our customer care team were able to support you initially, and that the refund and discount code were helpful.
We’re sorry to hear about your disappointment with the change in fabric and fit of the Ultimate Leggings. Your feedback has been noted and will be shared with the relevant team for review.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Eve
Customer Support Team
Weronika was great and helped me with…
Weronika was great and helped me with my issue thank you
21 April 2026
Unprompted review
Reply from Adanola
Hi Holly,
Thank you for your kind feedback!
We’re really pleased to hear that Weronika was able to help you with your issue. She’ll really appreciate your thanks, and we’re grateful you took the time to leave a review.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Eve
Customer Support Team
Exceptional customer service when I had…
Exceptional customer service when I had an issue. Weronika was professional, helpful and solved the issue promptly.
21 April 2026
Unprompted review
Reply from Adanola
Hi Sophie,
Thank you for taking the time to share your experience!
We’re delighted to hear that Weronika provided exceptional customer service and was professional, helpful, and able to resolve your issue promptly. Your feedback is truly appreciated, and we’ll be sure to pass on your kind words.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Eve
Customer Support Team
Great clothes and quality not so great customer service
Spent £1395.70 since the start of January this year. Really love the brand, the clothes and the quality. My most recent order has gone missing after Royal Mail have allegedly delivered the parcel. Been told I have to wait 30 days for a refund after they have investigated the missing parcel - not even been offered a replacement whilst they investigate. Reason for this, they are saying that there has been a previous claim at the address - this is true but maybe this is a Royal Mail issue? Very disappointing customer service considering how much I order and love the brand.
21 April 2026
Unprompted review
Reply from Adanola
Hello Chloe,
Thank you for taking the time to leave us a review.
I am so sorry to hear that your recent order appears to have gone missing after being marked as delivered. We completely understand how frustrating this must be, especially as a valued customer who has supported us so much and loves the brand.
If you could please get in touch with the team via the link below, and provide some further information regarding the issue, we would be more than happy to take a closer look into this for you and support you through the investigation process.
https://adanola.com/pages/contact
We sincerely apologise for any inconvenience caused and appreciate your patience while this is being looked into. If you do need any further help, please do not hesitate to get in touch.
Kind Regards,
Grace
Customer Support
Weronika was great
21 April 2026
Unprompted review
Reply from Adanola
Hi Yoosun,
Thank you for your feedback!
We’re really pleased to hear that Weronika provided great support. We truly appreciate you taking the time to leave a review and will be sure to pass on your kind words.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Eve
Customer Support Team
Great Customer Service, But Disappointed by Product Quality
I had really high hopes for Adanola based on what I’ve seen online, but unfortunately my first experience with the product itself was disappointing. The quality didn’t meet my expectations with the lettering on the item started coming off upon trying it on, which was surprising given it hadn’t even been worn yet.
That said, I do want to highlight the customer service. Weronika was kind, responsive, and handled my concern quickly and professionally. She made the process easy and ensured I received a refund without any issues, which I really appreciated.
Overall, while the product quality didn’t live up to expectations, the customer support experience was positive. I’d be open to giving the brand another try in the future, but I do hope to see improvements in quality to better match the price point.
20 April 2026
Unprompted review
Reply from Adanola
Hi Cassidy,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that the product quality didn’t meet your expectations, particularly with the lettering issue you experienced. Your comments will be shared with the relevant team for review.
We’re pleased to hear that Weronika was able to support you and resolve the issue quickly and professionally. We’ll be sure to pass on your kind words to her.
We truly appreciate your honest feedback and hope to provide you with a better experience in the future.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Eve
Customer Support Team
Really disappointed
Really disappointed. Med size coat is so big (everything else I buy is med).
Asked to exchange for a smaller size so my 20% discount code would still be honoured but was told not.
21 April 2026
Unprompted review
Reply from Adanola
Hi Chloe,
Thank you for sharing your feedback, and we’re very sorry to hear about the initial disappointment with the sizing of your coat and the concerns around your discount code. We understand how frustrating this must have been.
We can see that this has now been fully resolved by our team, and we hope the outcome has been satisfactory for you.
If you need any further assistance or have any questions at all, please do not hesitate to get in touch, we’re always happy to help.
Kind Regards,
Eve
Customer Support
Great customer support!
Kind, fast, great customer service!! Appreciate the support! Special thanks to Faye and Eve!
21 April 2026
Unprompted review
Reply from Adanola
Hello Sara,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear you had a great experience with Faye and Eve on our customer support team, and your issue was resolved!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Emily was amazing
Emily was amazing, couldn't thank her enough. Immediate response, checked and came back to me after seeing photos. Faulty item (first time and I have purchased loads), refund on way. What more could I ask for. Perfect outcome, Thank you so much.
20 April 2026
Unprompted review
Reply from Adanola
Hello Trisha,
Thanks for taking the time to leave us a lovely 5 star review.
I am so pleased to hear you had a great experience with Emily on our customer support team, and that your issue was resolved so quickly!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Their customer service is excellent
Their customer service is excellent. They had absolutely no issues with the defective item, and communication was quick and positive. :) Thank you, Lola :)
20 April 2026
Unprompted review
Reply from Adanola
Hello Martina,
Thanks for taking the time to leave us a great review.
I am so pleased to hear you had a great experience with Lola on our customer support team, and that your issue with the defective item was handled quickly and positively!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Excellent choice of products
Excellent choice of products , easy to order , arrived on time.
18 April 2026
Unprompted review
Reply from Adanola
Hello,
Thanks for taking the time to leave us a review.
I am so pleased to hear you are happy with order, we look forward to welcoming you back in the near future.
If you need any support, please do not hesitate to get in touch!
Kind Regards,
Grace
Customer Support
Ordered two items only one delivered…
Ordered two items only one delivered looked like the parcel had been opened super impressed with Molly she was really helpful and resolved this for me. The water bottle is really good quality very impressed.
20 April 2026
Unprompted review
Reply from Adanola
Hello Nikki,
Thanks for taking the time to leave us a 5 star review.
I am so sorry again for the issue with your delivery and that your parcel appeared to have been opened. I am so pleased to hear Molly was really helpful and able to resolve this for you, and that you’re impressed with the quality of the water bottle!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Customer service
Love the quality of clothes from here. Really helpful customer service - thanks Grace O for all your help
20 April 2026
Unprompted review
Reply from Adanola
Hello Hayley,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear you had a great experience with Grace O on our customer support team, and your issue was resolved!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Molly
Customer Support Team
Weronika was very quick and friendly
Weronika was very quick and friendly ! Thank you for sorting
20 April 2026
Unprompted review
Reply from Adanola
Hello Lauren,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear you had a great experience with Weronika on our customer support team, and your issue was resolved!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
My issue was dealt with quickly and…
My issue was dealt with quickly and easily by Eve. Really great customer service throughout
20 April 2026
Unprompted review
Reply from Adanola
Hello Maia,
Thanks for taking the time to leave us a review.
It’s great to hear you had a positive experience with Eve, we really appreciate your lovely feedback.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Very pleased with customer service resolution
Eve was extremely helpful. One of my favorite items was faulty and it was not in stock to repurchase so she recognized the need for a refund in this situation while also kindly updating me on the stock availability in the future.
20 April 2026
Unprompted review
Reply from Adanola
Hello Christina,
Thanks for taking the time to leave us a review.
I’m sorry to hear you had an issue with your order, however I’m so pleased Eve from our customer support team was able to resolve this for you. Your feedback is greatly appreciated!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Isaac was a great help to me today
Isaac was a great help to me today. 1st time customer and will definitely be using and recommending to friends. Thank you
20 April 2026
Unprompted review
Reply from Adanola
Hello Lauren,
Thanks so much for taking the time to leave us a 5 star review, especially as a first-time customer!
I’m really pleased to hear that Isaac was such a great help to you and made your experience a positive one. It’s fantastic to know you’ll be using us again and even recommending us to your friends as that truly means a lot.
If you do need anything else, please don’t hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Eve was so helpful kind and responded…
Eve was so helpful kind and responded quickly
20 April 2026
Unprompted review
Reply from Adanola
Hello Peggy,
Thanks for taking the time to leave us a 5 star review.
I’m so pleased to hear that Eve was so helpful, kind, and quick to respond, I’ll be sure to pass your lovely feedback on to her.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.