I encountered a small issue with a pair of ultimate leggings. The customer care team were super helpful and provided a full refund and a discount code to use on my next purchase. I re ordered the s... See more
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Review summary
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Reviews shaping this summary
Adanola have come so far from their early days! The variety of goodies on line are fantastic! I bought 2 sweatshirts and knit button top and knit trousers recently and many items over the years! I wou... See more
Company replied
My experience with Adanola was how every customer should be treated if there is a fault with their items. I have been a customer for a long time and love all their items and the latest one I bough... See more
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Eve helped me with an issue I had with an item I received, I didn’t know more order number but she found it from other details and sorted the problem in under 5 minutes! Absolutely fantastic service!... See more
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Company details
Written by the company
Everybody's Everyday Uniform.
Contact info
Dantzic, NOMA, Hanover Street , M4 2AH, Manchester, United Kingdom
- https://adanola.com/pages/contact-us
- www.adanola.com
4.3
Excellent
22K reviews
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I had an issue with my order which was…
I had an issue with my order which was fully rectified straight away by customer service, kitty was extremely helpful in assisting me
24 April 2026
Unprompted review
Reply from Adanola
Hi Elena,
Thank you for taking the time to leave such positive feedback.
We’re really pleased to hear that your issue was resolved straight away and that Kitty was extremely helpful in assisting you. I’ll be sure to pass your kind comments on to her.
If you need any further support, please don’t hesitate to get in touch!
Kind regards,
Eve
Customer Support
Great customer service
Always buy from adanola love all the products. Treated myself to a bag, but after a week notice the logo peeling. With 24 hours of contacting. I had a refund and a discount. Couldn’t fault them at all. Great customer services.
24 April 2026
Unprompted review
Reply from Adanola
Hi Charlene,
Thank you so much for your continued support, we really appreciate this.
We’re sorry to hear about the issue with the logo peeling, but we’re pleased it was resolved quickly for you with a refund and discount. It’s great to hear our Customer Service team could support you promptly, and we truly appreciate your kind words.
If you need any support, please do not hesitate to get in touch!
Kind Regards,
Eve
Customer Support
Thank you so much for helping me with…
Thank you so much for helping me with my issue, Grace O.
I needed to provide an invoice in a specific format for customs clearance, and you did just that! Thank you for your help and quick response.
24 April 2026
Unprompted review
Reply from Adanola
Hi,
Thank you so much for your lovely review.
We’re really glad to hear that Grace O was able to help you so quickly and provide the invoice in the specific format needed for customs clearance. I’ll be sure to pass on your kind feedback to her, she’ll be delighted to hear it.
If you need any support, please do not hesitate to get in touch!
Kind Regards,
Eve
Customer Support
Leggings are soft and buttery
Leggings are soft and buttery, perfect fit thank you :)
4 April 2026
Unprompted review
Reply from Adanola
Hi Lewis,
Thank you so much for your lovely feedback!
We’re so happy to hear that you’re loving the leggings, we will pass this feedback on for you!
If you need any support, please do not hesitate to get in touch!
Kind Regards,
Eve
Customer Support
Great variety of items and colours!
Adanola have come so far from their early days! The variety of goodies on line are fantastic! I bought 2 sweatshirts and knit button top and knit trousers recently and many items over the years! I would love there to be a range of not so heavy sweats and joggers to be honest (same material not the softer summery material but lighter joggers/sweats as I find the sweats a little too heavy and they need ironing after washing. But great customer service. Packaged well and delivery times great thank you
15 October 2025
Reply from Adanola
Hi Janet,
Thank you for taking the time to share your feedback.
We really appreciate your continued support and are so pleased to hear you’re enjoying the variety of products.
Thank you also for your suggestion regarding lighter-weight sweats, your feedback is genuinely valued and I’ll be sure to pass this on to the relevant team.
If you need any support, please do not hesitate to get in touch!
Kind Regards,
Eve
Customer Support
I don’t know why you have changed the quality
I don’t know why yiu have changed the quality of the leggings- they are awful! I miss the original quality! I’ve had to send these back because they are awful shiny quality
23 April 2026
Unprompted review
Reply from Adanola
Hi Jasveen,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you are unhappy with our new Ultimate Leggings! We recently updated our Ultimate fabric as part of our commitment to improving product quality.
Our product team have set out to develop a better than ever premium Ultimate fabric that is weightless and comfortable for everyday wear. We appreciate your feedback and will ensure to pass this on to our product team.
If you would like any further support or would like to discuss this further, please do not hesitate to get in touch, we’d be more than happy to help.
Kind Regards,
Eve
Customer Support
All good
Easy to order on line , quick and efficient delivery and great product
22 April 2026
Unprompted review
Reply from Adanola
Hi Julie,
Thank you so much for your kind review!
We’re delighted to hear you found the ordering process easy, delivery quick and efficient, and that you’re happy with the product.
If you need any support, please do not hesitate to get in touch!
Kind Regards,
Eve
Customer Support
Really fast delivery and the hoody and…
Really fast delivery and the hoody and leggings are really good quality
21 April 2026
Unprompted review
Reply from Adanola
Hi Carolyn,
Thank you so much for your lovely feedback!
We’re really pleased to hear that your delivery was fast and that you’re happy with the quality of the products. We will pass this feedback on for you.
If you need any support, please do not hesitate to get in touch!
Kind Regards,
Eve
Customer Support
New cut and fit for the yoga pants
I’ve bought multiple pairs of these yoga pants from Adanola in the past and absolutely loved the fit, which is why I ordered again. Unfortunately, this latest pair is completely different.
The leg is much wider, there’s no compression in the waist, and the overall fit isn’t sculpting at all like my previous ones. It genuinely feels like a different cut or fabric.
I’m based in Europe and had to pay €15 to return them, which is frustrating given that the product doesn’t match the fit I expected based on earlier purchases.
Really disappointing, as I used to rely on this style.
22 April 2026
Unprompted review
Reply from Adanola
Hello Jimena,
Thank you for taking time to leave a review, we’re sorry to hear that you’ve had a negative experience with us!
I can confirm that I have had a look into this for you and can see that your issue has been resolved by our team and provided a gesture of goodwill for you.
However, please be assured that your comments and feedback regarding the change in fit and overall feel of the product will be taken on board. We do apologise for any inconvenience caused, especially with the return costs incurred.
If you have any further questions or queries, please do not hesitate to get back in touch!
Kind Regards,
Grace
Customer Support
Great customer service and speedy…
Great customer service and speedy response from Will. I submitted the form fill on the website at around 9.30pm I had a response within 4 min!
23 April 2026
Unprompted review
Reply from Adanola
Hi Olivia,
Thank you so much for your kind review!
We’re delighted to hear about the great service you received from Will and how quickly your query was resolved. I’ll be sure to pass on your lovely feedback to him.
If you need any support, please do not hesitate to get in touch!
Kind Regards,
Eve
Customer Support
Great customer service
Eve was so helpful when I needed something sorting, she understood what was needed and responded quickly, very impressed with her customer service. Thank you!
23 April 2026
Unprompted review
Reply from Adanola
Hi Suzie,
Thank you so much for your kind review!
We’re really pleased to hear that Eve was able to help you so quickly and understand exactly what was needed. I’ll be sure to pass your lovely feedback on to her, she’ll be delighted.
If you need any support, please do not hesitate to get in touch!
Kind Regards,
Lizzie
Customer Support
Returned 4 items on 3/3
Returned 4 items on 3/3. It is 4/23 and I only got one refund for one of the items. Where are the other items? Where is the rest of the refund? I emailed countless times and no one got back to me until I contacted my credit card company to pull my money back. All of a sudden they want to "help" but are not able to answer where my items are that I sent. How do you receive one item and not the rest when they were in the same package? This is how they scam people and I will never shop from this site ever again
23 April 2026
Unprompted review
Reply from Adanola
Hello Angie,
Thank you for taking the time to leave us a review.
I am so sorry to hear about your experience with your return and refund. We completely understand how concerning and frustrating this must be, especially given the delay.
If you could please get in touch with the team via the link below, and provide any proof of return along with further details, we would be more than happy to investigate this for you and clarify what has happened.
https://adanola.com/pages/contact
We sincerely apologise for any inconvenience caused and for the experience you’ve had so far. If you do need any further help, please do not hesitate to get in touch.
Kind Regards,
Grace
Customer Support
Ordered a digital voucher for a…
Ordered a digital voucher for a birthday gift it took a week for it to arrive even thiugh it says 2/3days on website money was taken out of my bank account on the day of the order. I checked everyday expecting it to arrive. The voucher arrived after the birthday and I had to buy an additional gift to compensate it not arriving in time. Funnily enough it arrived on tge day I made a complaint which is today 23/4/26. Shocking service considering they only offer a digital service for this voucher. I won’t be ordering again from Adenola !
23 April 2026
Unprompted review
Reply from Adanola
Hi Pauline,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry for the disappointment and frustration caused by the delay in receiving your digital voucher.
We completely understand how upsetting this must have been, especially as it was intended as a birthday gift and arrived after the occasion. You’re absolutely right that a digital voucher should be delivered quickly, and we apologise that the service on this occasion did not meet expectations or the timeframe stated on our website.
Your feedback is being taken seriously and will be used to review and improve this process so this does not happen again in the future.
If you would like any further support or would like to discuss this further, please do not hesitate to get in touch, we’d be more than happy to help.
Kind Regards,
Eve
Customer Support
Brilliant customer service
Love my Adanola products, Isaac in customer services dealt with my query swiftly and efficiently. He was professional and helpful, offering a more than satisfactory outcome. Brilliant customer service. Thank you 😊
23 April 2026
Unprompted review
Reply from Adanola
Hi Sarah,
Thanks for your 5star review!
We're so pleased to hear that our customer support team member Isaac resolved your query so efficiently and professionally.
We appreciate you taking the time to share your positive experience.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Molly
Customer Support Team
Eve absolutely amazing service!
Eve helped me with an issue I had with an item I received, I didn’t know more order number but she found it from other details and sorted the problem in under 5 minutes! Absolutely fantastic service! I won’t go anywhere else for my gym clothes! 😍🫶🏻
23 April 2026
Unprompted review
Reply from Adanola
Hi Natalie,
Thanks for taking the time to leave us a lovely 5 star review.
I am so pleased to hear you had a great experience with Eve on our customer support team, and your issue was resolved!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Molly
Customer Support Team
5* Customer Experience
Great customer service from Will, swiftly resolved my issue in less than half a day without the headache you usual receive from other brands. Adanola will always be my first stop!
23 April 2026
Unprompted review
Reply from Adanola
Hi Sam,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear you had a great experience with Will on our customer support team, and your issue was resolved!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Molly
Customer Support Team
I have ordered multiple times from…
I have ordered multiple times from adanola and have rarely sent anything back obsessed with all their leggings long sleeved tops jumpers and socks! Will continue to shop here!
Gillian
23 April 2026
Unprompted review
Reply from Adanola
Hi Gillian,
Thanks for taking the time to leave us a 5 star review.
We're happy to hear that you're obsessed with our leggings, tops, jumpers, and socks!
We appreciate your continued support and are so glad you enjoy our products.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Molly
Customer Support Team
Excellent service
Excellent service, Will was super quick to respond to my enquiry and issue resolved with ease.
22 April 2026
Unprompted review
Reply from Adanola
Hi Kay,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear you had a great experience with Will on our customer support team, and your issue was resolved!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Molly
Customer Support Team
We had slight stitching issues on one…
We had slight stitching issues on one of the hoodies I ordered for my partner as a present. Emily in customer service was prompt winger response and issued a refund within 5 mins of me emailing the issue. Unfortunately the replacement hoodie wasn’t in stock however this money will definitely be spent at Adanola again!
Brilliant service!
22 April 2026
Unprompted review
Reply from Adanola
Hi Mohammed,
Thanks for taking the time to leave us a 5 star review.
We're happy to hear that our customer service was helpful and responsive. We regret the hoodie had a slight issue and that the replacement wasn't available.
We appreciate your intention to shop with us again!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Molly
Customer Support Team
Emily was so helpful.
22 April 2026
Unprompted review
Reply from Adanola
Hi Lily,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear you had a great experience with Lily on our customer support team, and your issue was resolved!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Molly
Customer Support Team
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