Adagio Teas Reviews 

482
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the teas are fresh, authentic, and flavorful. Many appreciate the impressive selection, including various types and fun "fandom teas," often accompanied by free samples. The delivery service is generally praised for being timely, fast, and ensuring products arrive well-packed. However, some customers experienced significant dissatisfaction with customer service, describing it as unhelpful and dismissive. These issues often arose when orders were not received, shipped to incorrect addresses, or packages arrived damaged, with customers reporting difficulties in getting refunds or assistance. Some reviewers also noted that their requests to speak with a human were denied, or that agents seemed unaware of how certain features worked.

What people talk about most

Product

People report positive experiences with product, consistently praising the freshness, quality, and wide... See more

Order

Users describe ambiguous interactions with order processes, with many reviewers reporting positive... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the freshness, amazing taste, and... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting awful and dismissive... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast and free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered from Adagio Teas several times over the years, and all of my experiences have been great. The tea always arrives fresh and is exactly as described on the website. Shipping times are reaso... See more

Rated 5 out of 5 stars

Excellent tea! I’ve been a customer for years and am always pleased with the quality of the tea. Camomille is a favorite! It’s better for one’s health and for the environment to have loose-leaf tea. I... See more

Rated 5 out of 5 stars

I’ve been a loyal customer of Adagio Teas for over 7 years, and I can honestly say they consistently deliver outstanding quality. I regularly order a wide variety of teas, as well as tea-drinking a... See more

Rated 5 out of 5 stars

I love Adagio Teas! They have made it so easy to get good, quality tea for less wallet impact. I love that I can create my own blends, I reccomend them to everyone I know, and the points mean that I c... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.


Contact info

  • 200 Murray Hill Pkwy, 07073, East Rutherford, United States

  • www.adagio.com

4.3

Excellent

TrustScore 4.5 out of 5

482 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(482)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Where I get all my teas!

I love love love! This is where I buy all my teas! I'm able to get such amazing blends for a great price and I love the ability to get fandom teas based on whatever shows I'm watching. It's a really fun and great experience to buy teas from Adagio!

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Herbal Iced Tea

I love that they carry, a wide array of flavors for Herbal teas. Plus, they are caffeine free! The pouches are easy to make ice tea. The shipping is affordable as well

14 June 2023
Unprompted review
Rated 5 out of 5 stars

High Quality Tea

I have been an Adagio Customer for over 7 years now. I LOVE their amazing teas, excellent customer service, and quick shipping.

The teas are so clean, delicious and are ethically sourced.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

fun for d&d!

this was a really fun tea website to use for bonding with me and me fellow d&d players for our campaign! we made character art and put them on the sample tins making a tea blend reminiscent of our character and had a fun tea party with these!

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Green tea lovers! Come to Adagio Teas

Adagio Site is easy to navigate with excellent descriptions of the teas. Adagio's service was excellent; i received my teas in record time. The teas themselves are perfect any time of day. i prefer my tea with breakfast and again at night with Bible reading before bed.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent selection of teas

Excellent selection of teas, quality packaging, free shipping. Teas are delicious. I look forward to trying all of them. Honeys are delicious too! The only place I order tea from. Highly recommend!

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Great Tea with a Great Community.

I bought a new tea pot and was searching internet for different types of tea. My search lead me to Adagio. There was promo for inexpensive samples which were terrific. I was given a coupon and purchased my first bag of tea. At checkout I was offered a week promo to check out their tea community. Everyday I had a new type of tea to experience. I posted a picture, wrote a review and chatted with the community. We received points for each one of these activities. I'm about one month into this an have over 100 points earned. The points can be cashed in for tea or tea cups. It's taste, rewarding and fun. Come join the party.

16 May 2023
Unprompted review
Rated 4 out of 5 stars

UK ADAGIO

This review is for the UK site of Adagio.

The company itself I'm giving 4/5 because I feel the tea isn't the greatest of quality, but the flavours and price are really fun and affordable to try out.

I'm also sad that we don't have all the range that the USA website has and I'm eager to look forward to them. As far as I'm aware the UK Adagio is just a warehouse where they've shipped their best sellers, and started recently withing the last two years or so.

The customer service I give 5/5, all of my correspondence with Stepas has been brilliant and he has been a great help. (Seems to be the only one working UK Adagio customer service, poor guy!)

Please bring more to the UK!

4 May 2023
Unprompted review
Rated 5 out of 5 stars

Love Adagio Teas

Love Adagio Teas! I've been a customer for years now. Great quality teas and a big selection. Excellent community involvement and rewards program.

4 May 2023
Unprompted review
Rated 5 out of 5 stars

Adagio is worth the price tag

I have been buying from from adagio 2x annually for around 5-7yrs. I very sparingly give 5's for anything but in this case I feel its warranted. I love the ethics, quality and engenuity of flavors. I keep coming back, ordering for others, requesting as a gift because I find it worthy. I firmly stand by this company.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Teas, Excellent Customer Service

I love doing business with Adagio teas. Easy to navigate website. Easy to order. Prompt shipping and delivery. Order always accurate and sometimes a free sample surprise! Thank you Adagio for excellent, consistent service and products!

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Quality Tea

Great customer service, professional website design, and Quality selection of both herbal teas and Chai tea above the rest. This company is a Winner!

2 April 2023
Unprompted review
Rated 5 out of 5 stars

My new go-to for teas

Absolutely love Adagio Teas! Not only is their customer service fantastic, but the teas are absolutely delicious and shipped quickly. As someone with food allergies I appreciate that their teas are all free of gluten, dairy and nuts. Their loyalty/points program is great and offers some solid savings if you're a frequent purchaser, and there are (typically) tons of reviews for each tea flavor which I find really helpful when shopping.

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Adagio has earned my trust.

I always get exactly what I ordered. I really appreciate their transparency on ingredients and where they source their tea from. I've been a customer for years, and they've never let me down. Being able to order sample sizes of things is a cost-effective and helpful way to make sure I like something before investing in buying a full size bag.

4 February 2023
Unprompted review

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