Absolute Collagen Reviews 

4,263
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 631 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting noticeable benefits for their skin, hair, and overall nail strength after regular daily use. People also emphasize the reliable delivery service, alongside a very responsive support team that efficiently assists with queries and free loyalty gifts. Some people were dissatisfied with the subscription management, mentioning ongoing difficulties when attempting to easily pause, modify, or completely cancel their recurring orders. Furthermore, a small number of consumers experienced unwanted skin irritations from specific topical creams or encountered occasional delays with package deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting great results for their hair, skin, and nails. Many... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are outstanding and leave skin... See more

Subscription

Consumers find subscription experiences to be a mix of convenience and frustration. While many reviewers... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers praise the... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting prompt, punctual, and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

took a long time to see results. my skin (face) not much difference, but my nails a great improvement. good and reliable delivery. i still find it quite expensive!

Company replied

Rated 4 out of 5 stars

Delivery and service are great. I’m enjoying taking the sachets, I do think my skin feels better, haven’t noticed much change in my hair but am at week 9 so will continue. I do like the product and wo... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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4.1

All reviews

(4,263)

596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hair is feeling softer and thicker and…

Hair is feeling softer and thicker and my skin is smooth

20 July 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Diane,

Thank you so much for your fantastic feedback! We are absolutely delighted to hear that your hair is feeling softer and thicker, and that your skin is smooth. We truly appreciate you sharing your positive experience with us!

Rated 5 out of 5 stars

Love the sachets

Love the sachets, great flavours & my hair & nails love it!

27 June 2026
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Reply from Absolute Collagen

Hi Sarah,

Thank you for your feedback! We're so happy to hear you're loving the sachets and their flavours! It's wonderful that your hair and nails are benefiting.

Rated 1 out of 5 stars

I cancelled my subscription but I have…

I cancelled my subscription but I have still been debited from my bank account and delivery hasn’t been cancelled. This is shocking customer service. I have asked for a refund which had been ignored. I would not recommend

19 July 2026
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Reply from Absolute Collagen

Hi Jan,

Thank you for your feedback. I'm sorry to hear that has been the case.

We require customers to reach out to us prior to the order being shipped in order to have the order cancelled; the best way to do this is to either contact us prior to the order being processed or contacting us before 7am on the day that the order has been shipped.

Rated 5 out of 5 stars

Annoying that to cancel the…

Annoying that to cancel the subscription you need to telephone them.
UPDATE
After this review the team contacted me incredibly quickly and have sorted out my cancellation. Excellent customer service. 👌

5 July 2026
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Reply from Absolute Collagen

Hi Liz, thank you for taking the time to leave us a review. We’re really sorry to hear you’ve not had the best experience with us.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to but I'll be sure to pass your comments onto our team.

I will ensure that a member of the team reaches out to you to ensure that the subscription has been cancelled as per your request.

Rated 5 out of 5 stars

Easy to drink and no aftertaste

Easy to drink and no aftertaste
Skin has a glow already after 1 month
Best collagen supplement
Tried others not as good and no effects on gut

17 July 2026
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Reply from Absolute Collagen

Hi Mary,

We're so happy to hear you're enjoying our collagen supplement and seeing such positive results with your skin and gut health! Thank you for sharing your wonderful feedback.

Rated 5 out of 5 stars

Not just for the young

It made my skin smooth my make up went on easier

17 July 2026
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Reply from Absolute Collagen

Hi Brenda,

Thank you for your wonderful feedback! We are so happy to hear that your skin feels smooth and that your makeup applies more easily. We appreciate you sharing your positive experience!

Rated 3 out of 5 stars

Addition to morning coffee

It’s great for putting in coffee. I was happy with it but not enough in pack. There was a weeks less than there should have been. In fairness you’re meant to only fill 3/4. They did offer to send me another weeks worth when I fed back to them. I declined as I had started using another brand.

8 July 2026
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Reply from Absolute Collagen

Hi Donna,

Thank you for your feedback. We're so sorry to hear of this; we completely appreciate why this would cause frustration.

We appreciate all feedback that we receive, so please rest assured that this has been passed on.

Rated 1 out of 5 stars

honour your policy of free gift after…

honour your policy of free gift after buying a certain amount of items, this was main reason i stopped buying as its not cheap & the little incentives make a huge difference

27 December 2025
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Reply from Absolute Collagen

Hi S,

Thank you for your feedback. I'm sorry to hear of any frustration that has been caused.

Where customers are eligible for their free gift alongside their subscription, we will do all that we can to ensure that the customer receives their free gift.

To look into this further, please could you reach out to our Customer Service Team via care@absolutecollagen.com, we can look into this further for you.

Rated 5 out of 5 stars

I have been incredibly impressed with…

I have been incredibly impressed with both Absolute Collagen products and customer service - both are exemplary - the products are outstanding and my skin is living proof they work - thank you 🙏🏻
Any interactions I have had with the customer service team have always been promptly responded to - Great Job Team 💪🏼

16 July 2026
Unprompted review
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Reply from Absolute Collagen

Hi Helen,

We are absolutely thrilled to hear about your wonderful experience with our products and customer service! It's fantastic to know your skin is showing such positive results. We truly appreciate your kind words and continued support.

Rated 5 out of 5 stars

Service impeccable meme le produit *****

It is rare when an absoluutely amazing product ( Absolute Collagen) has an equally amazing customer service - their product is incredible as is their outstanding attention to detail regarding customer service - highly recommend for fantastic results ( my skin has less lines , my nails are super strong and my hair is thicker) plus they are probably one of the best companies I have worked with for customer support!

15 July 2026
Unprompted review
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Reply from Absolute Collagen

Hi Debbie,

We are so happy to hear about your fantastic experience with our product and our customer service! It's wonderful to know that you've seen such positive results with your skin, nails, and hair. We truly appreciate your kind words about our team's dedication to customer support. Thank you for your amazing feedback!

Rated 5 out of 5 stars

Very easy to take in yoghurt in the…

Very easy to take in yoghurt in the mornings, I prefer the powder and I like the taste

14 July 2026
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Reply from Absolute Collagen

Hi Julie,

We're so glad to hear that you find our powder easy to incorporate into your morning routine with yogurt and that you enjoy the taste! Thank you for sharing your positive feedback.

Rated 4 out of 5 stars

Good product

Good product, prompt delivery but disappointing that I can't cancel my subscription without telephoning their office.

15 July 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Paula,

We're happy to hear you like our product and delivery! We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to, so sorry that this caused an inconvenience to you.

If you are not able to call you can of course email us anytime

Rated 5 out of 5 stars

Healthier skin

My skin now has a glow and looks much healthier. I have sensitive skin the night cream is a little to strong
The day cream is great thick and creamy great quality and only need a little.
Raspberry flavoured sachet is the best flavour by far.
I receive plenty of updates and love the free products for loyalty.

5 July 2026
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Reply from Absolute Collagen

Hi SQ,

We are so happy to hear that our products have given your skin a healthy glow! We appreciate your detailed feedback on the night cream and day cream, and we're delighted you enjoy the raspberry sachet and our loyalty program. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

I’ve been using AC for a few years now…

I’ve been using AC for a few years now and its working for me. It’s practical, easy to take and made up with the best ingredients. Wouldn’t be without it. It has become my morning routine 😊

11 July 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi M,

We're so glad to hear that AC has become such a positive part of your morning routine! It's wonderful to know that you find it practical, easy to take, and appreciate the quality ingredients. Thank you for your kind words!

Rated 5 out of 5 stars

Totally brilliant product have been…

Totally brilliant product have been taking it everyday since it used to be called the Stud Box can't live without it now

10 July 2026
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Reply from Absolute Collagen

Hi Steve,

We are absolutely thrilled to hear how much you love our product and that it has become an essential part of your daily routine! It's wonderful to know you've been a loyal customer since its early days.

Rated 5 out of 5 stars

I emailed AC re my query Charlotte was…

I emailed AC re my query Charlotte was very professional she replied very quickly each time and everything was resolved in no time! Customer service was 5 star and always has been whenever I needed help in anyway So once again thank you!

6 July 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Karen,

Thank you so much for your lovely feedback! We're so glad to hear that your query was resolved, and we'll ensure to pass this onto Charlotte.

Rated 3 out of 5 stars

I do feel better

I do feel better, but not sure i have been taking it for long enough, defiantly want to continue so i can monitor results over a longer period of time.
Ask me again in two months

7 July 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Ann,

We're happy to hear you're feeling better and appreciate you sharing your initial experience. We understand wanting to monitor results over a longer period and look forward to hearing from you again in a couple of months.

Rated 5 out of 5 stars

Keep you skin youthful:

Easy subscription.
Faultless ordering & delivery service.
Only had 2 months treatment, so unable to comment of effectiveness..but as a supplement not offensive to take & the face cream was lovely to apply.

15 June 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi H,

We're so glad to hear you found our subscription process easy and our ordering and delivery service faultless! We appreciate your positive feedback on the face cream's application.

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